Had the job of Key Lead in College and worked great as a part time Job.
Really great with the flexibility of hours as many employees are young or in college. Most Key Leads get paid decently well.
You work with a lot of great young people who are exceptionally nice and great at customer service. I made many friends here and it has a bit of a family atmosphere at times.
The best part is access to all the good healthy food. Key Leads get $185/$300 in store credit to use each month depending on Part-time or Full-time status.
The idea behind the company is great and you have many people who love it who come in almost every day.
Mid-level Management turnover was high and our district manager put a lot of pressure on GMs, which led to more stress on you.
The company got more "sales" as time went on and you many times feel like a nuisance to customers when you always have to inform them of a new dish or deal and always interact with them intensely as they shop.
Also, very hard to move up in the company as a Key Lead unless you want to be worked to death as a GM, which does not require a college degree and the pay is not great for the number of hours you work. I have seen many great people crack under the pressure and hours of being a GM.
The worst part is working alone many times with just you in the store. Especially when it is slow, the hours can be very long and you have no one to help during busy rushes or stressful encounters.
Great DIscount and Store Credit, Great People, Nice Customers, Flexible Hours
Long Hours, Working Alone, Lack of mobility inside company, unrealistic sales goals for stores, unrealistic goals for key leads in regards to sales and talking to customers.