Solera Employee Reviews

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1.0
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Run dont walk
Claims Processor (Former Employee) –  Schaumburg, ILJuly 16, 2018
What can I say which has not been said already. Massive favoritism if you aren’t their friend you are not advancing. Even if they aren’t even qualified for the position.
Lots of drama and rumors going around yet management does nothing to stop it. So many bad apples in which they refuse to fire and so many good workers they are only too happy to get rid of. You can never do a good enough job for them because in some way shape or form management will find a way to undercut you.
Management finds creative ways to fire employees in ways you can’t believe. Very hypocritical they say no use of phones yet management is using their phones. Basically do as I say not as I do attitude. I’m good.
Pros
You got a job
Cons
Everything
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1.0
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Worst Jobs Ever
Customer Service Representative (Former Employee) –  Las Colinas, TXJuly 8, 2018
They lied in the interview process about pay and bonus incentives. They try to keep you by ordering free food and free snacks. The workers are dirty and you can’t bring doctors notes. Not allowed to call out for 90 days and they still give you points regardless of your situation. They are heartless and do not care.
Pros
Free food, overtime, snacks are free as well
Cons
Everything
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4.0
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Lack of Advancement
Accounts Receivable (Current Employee) –  South Jordan, UTApril 15, 2018
Good place to work, but got tired of the lack of advancement. It is a little disorganized, so work progression is a challenge. People are great to work with though, however some drama could be avoided, but that tied to some-what-poor management. I did enjoy my time there.
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5.0
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Good place to work
Quality Analyst (Former Employee) –  Plymouth, MNMarch 5, 2018
It’s a very good place to work. Work environment is very peaceful . And also they help you maintain balance at work and home. Learnt a lot and hope to use it towards my carrier.
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2.0
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Ridiculous company
CSR - Customer Service Representative (Current Employee) –  Paducah, KYMarch 1, 2018
I haven’t worked at Lynx for a year yet and it’s terrible. There is absolutely no way to advance unless you have been there for a decade. The supervisors have little to no experience in management and are very hypocritical. Supervisors are very good at letting you know everything you do wrong and very little about what you’re doing right. The benefits of working for Lynx are minimal to none. The other CSR’s are very nice mainly because they deal with the same situations as you everyday. Other than that, if you like dealing with rude people on the phones and typing all day with very few breaks, as well as inexperienced supervisors, this is the job for you.
Pros
Lots of overtime
Cons
Management and pay
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2.0
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Toxic
OCEO (Former Employee) –  Westlake, TXFebruary 26, 2018
Draws in the best of the best however you learn quickly it's toxic with zero work to life balance. Average tenure is 1 year! Solera is literally a 24/7 expectation culture...in every department. Continuing fluctuations of job responsibilities and expectations.
Pros
Salary
Cons
Loss of personal life.
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Dreaded going to work
Customer Service Representative (Former Employee) –  KentuckyJanuary 27, 2018
Very stressful and demanding. Management is absolutely horrendous, hostile work environment. Hard work, very little appreciation. Point system for attendance is horrific. Management cares nothing about the employees, only about the claims.
Pros
Desk job
Cons
They take your hr lunches whenever they want to and they don't care about their employees at all
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4.0
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Great Fast paced environment.
TECHNICAL SUPPORT ENGINEER (Former Employee) –  San Diego, CAJanuary 17, 2018
Worked with many technically inclined employees and Brilliant businessmen that made the company grow to 9 billion dollars in 10 short years.Too bad they moved to a different State.
Pros
I enjoyed working for Solera for almost 10 yrs
Cons
Company grew too fast and grew out of California :)
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2.0
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Poor Management
ACCOUNT EXECUTIVE (Current Employee) –  Las Vegas, NVNovember 13, 2017
This company has very poor management. They have little to no follow up training. They have brought in 3 new VP's in the past year. Commission plan is lacking.
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1.0
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Horrible management and lack of career advancements.
Accounts Receivable/Payable Specialist (Former Employee) –  South Jordan, UTOctober 26, 2017
Accounting is horrible. They couldn't keep people employed. They hired a massive amount of people and got a lot of bad apples that they wouldn't fire.
Pros
Free snacks
Cons
Management. No raises. Lack of career advancement
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Avoid like the plague
Material Damage Appraiser (Former Employee) –  homeOctober 20, 2017
If you are a adjuster/appraiser/estimator stay away they force you to review incomplete files and sign off.
They are about the claim count not the carrier or the customer.
This will get a licensed adj into a bit of trouble.
Couldn't leave fast enough.
If they didn't have backing from their other entities they would have been out of business along time ago
(BTW this wasn't an every now and then occurrence, it was all day every day)
Pros
work from home
Cons
idiocy
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2.0
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Rigid control freaks with poor pay.
Customer Service Representative (Current Employee) –  Paducah, KYOctober 5, 2017
Being a telephone customer service rep can be stressful. Especially as many days you will have call after call with no break in between. Solera insists that you average no more than 20 seconds unavailable after a call. And that's the good part of the job. I genuinely liked many of the customers and being able to help them, and exchanged pleasantries with regular shops and agents But when you have a manager who posts how long you spent in the bathroom the day before and sends you nastygrams if you are a minute late from lunch (literally) or took GASP! TWO MINUTES to log into your various screens after you clock in, it is time to start looking around. It is no surprise that this company has the highest turnover rate I have ever seen. Your breaks and lunch times vary every day, and can be changed last minute. You are hired at $10 per hour and that is what you will make. One manager told me she has not had a raise for 4 years, and none of the reps I talked to can remember a raise at all, though you can earn piecework for processing invoices when the calls are slow. Many of my coworkers are very nice, and if you can take the monotony of the calls and get a decent manager, there are worse places. But don't look at this as a career. It defines dead-end.
Pros
nice coworkers, office job
Cons
control freak managers, poor pay, monotony
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3.0
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Poor Management
Billing Specialist (Current Employee) –  South Jordan, UTSeptember 19, 2017
There were too many mangers that micro-manage and don't really know what you're doing but try to tell you what to do anyway. A lot of people quit and some companies have too much work and others have not enough.
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Horrible place to work
Billing (Former Employee) –  Murray, UTAugust 21, 2017
A very unorganized place to work! It's crowed up front only two phones with two computers with way to much work flow! As far as work duties go everything is a complete mess!! It's seriously a ticking time bomb, only time will till before that office crashes. Just being honest. The only thing I could say that's great about the place is the staff is very nice & professional.
Pros
Nice & professional
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Terrible place to work
Accounting Clerk (Former Employee) –  South Jordan, UTJune 16, 2017
Very stressful and demanding. Management is absolutely horrendous, hostile work environment. One raise in 3.5 years. No raises again this year. Hard work, very little appreciation.
Pros
None
Cons
Everything
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It's a job
Customer Service Representative (Former Employee) –  FloridaMay 25, 2017
No raises in the last 5 years, there is no real advancement opportunities, if your not in the click you won't advance. Hardest part of the job is showing up... seems to be a revolving door they hire 40 and after 2 months maybe 6 will still be there... it's the kind of job you take till you can find a better place to work..
Pros
It's a job
Cons
High turn over, no advancement
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Not worth your time and beware your integrity will be tested here
Anonymous (Former Employee) –  South Jordan, UTFebruary 1, 2017
Beware, accounting team is a mess, HR will swear by the most sacred that they are a neutral party but in the end they will probably along with your supervisor act like a child and play the ignoring game till they get rid of you. I am glad its over, and there are many others trying to jump ship.
Pros
Free Snacks
Cons
Not honest when it comes to communication, no direction
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4.0
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Productive and Fun Workplace
Senior ETL Developer (Current Employee) –  Glendale, CAJanuary 25, 2017
Nice Management, Productive and Fun Workplace.Good place to work for new comers.Policies maintaining in company are really good and useful.
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Not worth your time
Accountant (Former Employee) –  South Jordan, UTNovember 17, 2016
Kind of a bad place to work, the accounting team is full of little groups, and kind of sucks that one of the little groups is the manager with two of his previous co-workers. It looks good at first but soon you will see that its not a good place.
Cons
Executives are leaving and tons of other accountants looking for jobs
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4.0
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Great place to work
Claims manager (Former Employee) –  San Diego, CAOctober 19, 2014
Day begins with meeting, exchange information, feedback, discuss
claim errors, production, strategies to control loss, fast paced, heavy workload, super support from management, work equipment and everything needed to complete work is provided, cafeteria, company provided lunch/meals were very common.
Six Sigma system, time efficiency is a must, brain storming all
problems is common, open door policy used to be in placed, any management person was available, including company president.
Hardest part of job, negotiating via phone damages costs, repairs and
time for delivery.
Most enjoyable part was able to learn and share my experience with coworkers.
Pros
Good employee benefits, compensation, fun and friendly.
Cons
None
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Overall rating

2.5
Based on 27 reviews
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2.7Work/Life Balance
2.7Compensation/Benefits
2.0Job Security/Advancement
2.1Management
2.5Culture