Accounts Receivable (Current Employee) – South Jordan, UT – April 15, 2018
Good place to work, but got tired of the lack of advancement. It is a little disorganized, so work progression is a challenge. People are great to work with though, however some drama could be avoided, but that tied to some-what-poor management. I did enjoy my time there.
CSR - Customer Service Representative (Current Employee) – Paducah, KY – March 1, 2018
I haven’t worked at Lynx for a year yet and it’s terrible. There is absolutely no way to advance unless you have been there for a decade. The supervisors have little to no experience in management and are very hypocritical. Supervisors are very good at letting you know everything you do wrong and very little about what you’re doing right. The benefits of working for Lynx are minimal to none. The other CSR’s are very nice mainly because they deal with the same situations as you everyday. Other than that, if you like dealing with rude people on the phones and typing all day with very few breaks, as well as inexperienced supervisors, this is the job for you.
OCEO (Former Employee) – Westlake, TX – February 26, 2018
Draws in the best of the best however you learn quickly it's toxic with zero work to life balance. Average tenure is 1 year! Solera is literally a 24/7 expectation culture...in every department. Continuing fluctuations of job responsibilities and expectations.
Customer Service Representative (Former Employee) – Kentucky – January 27, 2018
Very stressful and demanding. Management is absolutely horrendous, hostile work environment. Hard work, very little appreciation. Point system for attendance is horrific. Management cares nothing about the employees, only about the claims.
They take your hr lunches whenever they want to and they don't care about their employees at all
Material Damage Appraiser (Former Employee) – home – October 20, 2017
If you are a adjuster/appraiser/estimator stay away they force you to review incomplete files and sign off. They are about the claim count not the carrier or the customer. This will get a licensed adj into a bit of trouble. Couldn't leave fast enough. If they didn't have backing from their other entities they would have been out of business along time ago (BTW this wasn't an every now and then occurrence, it was all day every day)
Customer Service Representative (Current Employee) – Paducah, KY – October 5, 2017
Being a telephone customer service rep can be stressful. Especially as many days you will have call after call with no break in between. Solera insists that you average no more than 20 seconds unavailable after a call. And that's the good part of the job. I genuinely liked many of the customers and being able to help them, and exchanged pleasantries with regular shops and agents But when you have a manager who posts how long you spent in the bathroom the day before and sends you nastygrams if you are a minute late from lunch (literally) or took GASP! TWO MINUTES to log into your various screens after you clock in, it is time to start looking around. It is no surprise that this company has the highest turnover rate I have ever seen. Your breaks and lunch times vary every day, and can be changed last minute. You are hired at $10 per hour and that is what you will make. One manager told me she has not had a raise for 4 years, and none of the reps I talked to can remember a raise at all, though you can earn piecework for processing invoices when the calls are slow. Many of my coworkers are very nice, and if you can take the monotony of the calls and get a decent manager, there are worse places. But don't look at this as a career. It defines dead-end.
Billing Specialist (Current Employee) – South Jordan, UT – September 19, 2017
There were too many mangers that micro-manage and don't really know what you're doing but try to tell you what to do anyway. A lot of people quit and some companies have too much work and others have not enough.
Billing (Former Employee) – Murray, UT – August 21, 2017
A very unorganized place to work! It's crowed up front only two phones with two computers with way to much work flow! As far as work duties go everything is a complete mess!! It's seriously a ticking time bomb, only time will till before that office crashes. Just being honest. The only thing I could say that's great about the place is the staff is very nice & professional.
Customer Service Representative (Former Employee) – Florida – May 25, 2017
No raises in the last 5 years, there is no real advancement opportunities, if your not in the click you won't advance. Hardest part of the job is showing up... seems to be a revolving door they hire 40 and after 2 months maybe 6 will still be there... it's the kind of job you take till you can find a better place to work..
Not worth your time and beware your integrity will be tested here
Anonymous (Former Employee) – South Jordan, UT – February 1, 2017
Beware, accounting team is a mess, HR will swear by the most sacred that they are a neutral party but in the end they will probably along with your supervisor act like a child and play the ignoring game till they get rid of you. I am glad its over, and there are many others trying to jump ship.
Not honest when it comes to communication, no direction
Accountant (Former Employee) – South Jordan, UT – November 17, 2016
Kind of a bad place to work, the accounting team is full of little groups, and kind of sucks that one of the little groups is the manager with two of his previous co-workers. It looks good at first but soon you will see that its not a good place.
Executives are leaving and tons of other accountants looking for jobs
Claims manager (Former Employee) – San Diego, CA – October 19, 2014
Day begins with meeting, exchange information, feedback, discuss claim errors, production, strategies to control loss, fast paced, heavy workload, super support from management, work equipment and everything needed to complete work is provided, cafeteria, company provided lunch/meals were very common. Six Sigma system, time efficiency is a must, brain storming all problems is common, open door policy used to be in placed, any management person was available, including company president. Hardest part of job, negotiating via phone damages costs, repairs and time for delivery. Most enjoyable part was able to learn and share my experience with coworkers.
Good employee benefits, compensation, fun and friendly.