Sorenson Communications Employee Reviews

3.8
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Based on 147 reviews
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Found 144 reviews matching the search See all 147 reviews
1.0
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Terrible
Interpreter/Communications Analyst (Current Employee) –  Colorado Springs, COJuly 16, 2018
Avoid at all costs... Poor management, no advancement and abhorrently low pay. Look elsewhere for wok, unless you are desperate. Spent a year hear with catty office politics and terribly politicized management.
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3.0
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Company Expectation is not communicated as it should be from day One, especially if in a Sales Position.
Account Manager (Former Employee) –  Salt Lake City, UTJuly 5, 2018
In the field with clients all day/somewhat flexible schedule

Unrealistic micro-managed by new management without any flexibility

Learned Persistence and Time Management

Increased numbers by double however company not pleased with sales goals achieved / unrealistic with expectations in window given.

Hardest part of job is dealing with coordination of schedules with clients, appointments needed for most clients, and range of territory and number of clients.

Building the relationships with Clients most enjoyable part of Job.
Pros
Company Offered freedom of Time Management and Overtime
Cons
Micro Managed and duplication of Administrative Work.
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5.0
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Incredible place to work
CAPTIONING AGENT (Former Employee) –  Salt Lake City, UTJune 22, 2018
I loved the attention the management pays to their employees. Great work spaces with a very calm and relaxed environment. I've recommended many of my friends to work at Sorenson Communications.
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1.0
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Supportive peers; mgmt style is gaslighting and deflection
Video Interpreter (Former Employee) –  MYOBJune 20, 2018
Over almost ten years, I worked 28 hours a week on average. At first, the job was challenging and engaging. As time went on, the corporate management style became increasingly paternalistic, punitive, and arbitrary. Policies changed so often that it was difficult to remember all of the intricacies, which is a distinct disadvantage when each detail can impact your bidding priority, your immediate health, or your credibility. Most requests for reasonable accommodations were denied, and simple requests had to go through the internal ADA accommodation request protocol even thought they did not rise to an ADA-level disability (ie: a footrest, a chair pad, something to soften the glare of the overhead florescent lighting). Any employee asking questions about why the rules were the way they were was met with "send your ideas to our suggestions email" or was considered mildly insubordinate (or more). Morale ranges from middling to low. The culture of the company as a whole is this way. Oh, and they told us we couldn't discuss our salaries, which of course is blatantly illegal and has been since the 1930s.

CAVEAT: the individual interpreters and one director were a joy to work with and were very supportive even when acknowledging that they, too, were having difficulty with the vicarious trauma they experienced and with the way most things were handled.
Pros
scheduling is flexible if your priority ranking is high enough
Cons
gaslighting, mgmt unresponsive to requests, arbitrary policies established too often to keep track of
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4.0
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Set Your Own Hours
Freelance Sign Language Interpreter (Current Employee) –  Various centers around the countryJune 15, 2018
This is a call center environment where the employee interprets calls between deaf and hearing individuals.

Management tries to alleviate the stressful yet monotonous environment by providing a coffee/tea bar,and snacks daily in addition to hosting themed parties periodically.

The hardest part of the job is looking at computer monitors the entire shift, and interpreting for people with varying levels of ability (both Deaf AND Hearing).

The most enjoyable part of this job is stretching my abilities as an interpreter, and meeting people (however briefly) calling from around the country.
Pros
Work as much or as little you want not to exceed weekly hours capacity
Cons
Sit (or stand) in one place the entire shift minus breaks. Calls come in fast, and can be stressful at times.
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4.0
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Great Place, Bad Pay
Communications Assistant (Former Employee) –  Taylorsville, UTJune 9, 2018
Overall working for Caption Call/Sorenson Communications wasn't so bad. I don't feel that the pay matched the demands of the job. There wasn't much room for advancement, unless you knew the right people.
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3.0
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Repetitive
Captioning Agent (Former Employee) –  Salt Lake City, UTJune 6, 2018
Good job if you like doing repetitive tasks and accruing a paycheck. Terrible place to make friends- everybody is very antisocial. Is really difficult to keep oneself entertained, especially working full-time.
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5.0
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Competitive but fun.
Trainer/Installer (Current Employee) –  Oklahoma City, OKJune 5, 2018
It can be challenging on some days. some days it can be convenient. a lot of driving required. You would not always get well paid. Other than that, It is fun to meet customers and chat with them in our language.
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3.0
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workplace w massage chair and relax room
Operations Coordinator (Former Employee) –  Columbia, SCMay 31, 2018
decent enough office. easy if you are an interpreter, hard if you are anyone else. promised option of remote work that never happened. limited perks unless you are an interpreter
Pros
realxed office
Cons
limited bonuses
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2.0
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Poor Management
Captioning Agent (Former Employee) –  Meridian, IDMay 10, 2018
The management including the team leads think the employees are wastes of time. They don’t care. If you have a disability look else where. Rather than wanting to work with me they implied that if I didn’t keep quiet about it and do my job I would be looking for work.
Pros
Excellent insurance, break room, sometimes free food
Cons
Strict rules, unhelpful uncaring management
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5.0
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Productive and fun workplace
Customer Service Representative Intern (Former Employee) –  Salt Lake City, UTMay 3, 2018
If you enjoy calling, emailing, and helping customers, then this job is for you! The job duties aa a customer representative is fun, challenging, and keeps you busy nonstop.
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5.0
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It was a nice place to work
Communications Assistant (Former Employee) –  Las Vegas, NVMay 1, 2018
I really enjoyed CaptionCall. It was a calm working environment with nice people. The work that we did there helped people and that always makes a job enjoyable.
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3.0
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Workplace culture
QA Test Technician (Current Employee) –  Salt Lake City, UTApril 24, 2018
Workplace culture is great at Sorenson Communications. The collaboration of Deaf and Hearing employees is inspiring and natural. Great place to work. Would recommend.
Pros
Free Snacks
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4.0
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fast paced
agent (Former Employee) –  Boise, IDApril 21, 2018
fast paced, continued testing for speed and accuracy. fun job with interesting calls.hardest part is speaking clearly at the speed needed to complete calls.
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4.0
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Easy job but not a lot of opportunity for financial advancement
COMMUNICATION ASSISTANT (Former Employee) –  Price, UTApril 14, 2018
Typical day is solitary in a cubicle but there are regular breaks for socialization. It can be boring. They review your work regularly and offer assistance if needed or praise if deserved. Very comfortable environment.
Pros
Comfortable, easy, low stress
Cons
A lot of alone time.
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5.0
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Great place to work
Trilingual Video Relay Interpreter (Current Employee) –  Chicago, ILApril 4, 2018
Sorensen is a great place to work. It is one of the few places an Interpreter can work without the worry of dealing with a 1099. Plus depending on the number of hours the interpreter works per week, Sorensen offers partial license, membership, and workshop reimbursement.
Pros
Free stuff, pick own hrs, can drop in if free
Cons
Short breaks and micromanaging of interpreters
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4.0
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deaf friendly work place
Field Help Desk (FHD)- technician (Current Employee) –  Salt Lake City, UTMarch 29, 2018
Very deaf friendly place to work. Fun place to work. excellent company to work for with excellent benefits package! Provide conformable office with advanced technology!
Pros
good break room
Cons
location
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3.0
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It can be stressful but it is a good introduction into the business world
Closed Captioning Assistant/Customer Support (Former Employee) –  Salt Lake City, UTMarch 27, 2018
This job does take some time to pick up and can be a bit tedious and stressful at the same time. It is a good first job out of high school and the other employees and management are fun to work with.
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3.0
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Relaxed environment
Captioning Assistant (Current Employee) –  Henderson, NVMarch 20, 2018
Good company if you need to have a flexible schedule. The pay isn't the best, but its very relaxed. Hardest part of the job would be understanding some accents you hear during the calls you need to caption
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5.0
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Fun and productive workplace
IT Operations Specialist (Former Employee) –  Salt Lake City, UTMarch 13, 2018
Sorenson Communications is wonderful place to work. The people are very nice and professional. The managers a really good to work with too. They look out for their employees. They have exceptional customer service both inside and outside the company for everyone.
The Deaf culture is unique and they are wonderful people, especially allowing one to learn ASL (American Sign Language) while working there. It is a special skill to learn sign language, but not required in most positions. However, it is encouraged to learn more than the basic so that you can interact and learn the culture.
Pros
Flexible work schedule
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