Sorenson Communications Employee Reviews

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4.0
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Good Company
Anonymous (Former Employee) –  Murray, UTFebruary 11, 2019
Sorenson is a good company to work for. They are willing to work with schedules and issues that arise. Advancement opportunity is limited based on where you are in the company. Lower management is great and care about the employees. Most employees and managers are great to work with and very helpful in teaching new skills.
Pros
Work is meaningful and simple to do.
Cons
Lots of high/lows in work amounts. There isn't much culture or recognition on a regular basis.
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3.0
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Not Bad, But Not Great
INFORMATION SECURITY ADMINISTRATOR (Former Employee) –  Salt Lake City, UTFebruary 6, 2019
Overall Sorenson is a good company. There were some toxic individuals in management that had an adverse affect on the culture. Benefits were okay, but the compensation lagged.
Pros
Break room inventory, benefits
Cons
Culture
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3.0
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No voice in the company
Independent Contractor (Former Employee) –  Salt Lake City, UTJanuary 12, 2019
A great job but only if you keep your posture and never upset a customer or ex. No one has a voice when it comes to contract terminations over false accusations or being used as a scapegoat. Once the contract is terminated you cannot communicate with anyone in headquarters, even to get statements for tax purposes.
Pros
Self motivated and slow paced
Cons
The corporation.
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3.0
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Poor management
Technical Support (Former Employee) –  Rochester, NYNovember 16, 2018
It's a good place to work. Work in a booth providing support to deaf individuals. Just has poor management.And very stressful performance assessments.
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3.0
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A workplace with a thin veneer of tolerance.
Tech Support (Current Employee) –  Salt Lake City, UTOctober 9, 2018
A typical day of work is quiet and can be stressful at times. The cultural divide between hearing and deaf can be seen plainly in the hallway and during daily duties taking calls. There is an air of segregation between the teams in the engineering department, and a thin veneer of workplace courtesy does nothing to hide the sense of hostility between employees and newcomers to the company. The company does offer decent amenities to its workers, with an open and stocked break room for each floor, but have recently been cutting back the budget for these rooms despite employee protest. Sorenson and its executives may outwardly present a welcoming and all-inclusive culture, but seem hold a sense of superiority over their coworkers and the people that make Sorenson run as a company.
Pros
Occasional quarterly events, free break room food & amenities, quiet work environment
Cons
Hostile tone between departments, cultural divide between teams, unequally divided workloads
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4.0
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Visual
Video Relay Interpreter (Current Employee) –  Portland, MEOctober 9, 2018
A wonderful opportunity to see different/regional sign language across the country processing Video Relay phone calls. A terrific opportunity to use different interpreting registers to match the needs of the consumer(s).
Pros
Flexible hours/schedule
Cons
Management
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4.0
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Very productive
Service Technician (Former Employee) –  Salt Lake City, UTOctober 3, 2018
As service technician, you will have to make direct communication with customers to set up the time schedule to arrange each visits. Lot of long distance driven, but pay decent with mileage. Management team is good job to help their employees when needed.
Pros
Pay good
Cons
Lot of miles to drive around
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4.0
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Relaxed
CAPTIONING AGENT (Former Employee) –  Henderson, NVAugust 18, 2018
Training is very hands on and prepares you to do good at your job. It doesn't take long to get decent at the job. Once you get comfortable and do well your leads will take it easy on you. They always have monthly meetings to check on you and see how you are doing.
Pros
Slow calls and free food in the lunch room
Cons
Some calls go on too long
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3.0
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opinion
Customer Information Representative (Former Employee) –  Salt Lake City, UTAugust 14, 2018
they pay good and good benefits but work culture is not always stable due personal issue has been involved . they need improve the system for worker's personal safety plus some supervisor play favor with workers.
Pros
benefit and wage
Cons
poor system to protect workers personal issues
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3.0
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Sorenson Communications
Software Developer in Test (Current Employee) –  Taylorsville, UTAugust 13, 2018
The middle management and the upper management did not communicate very well.

The main money maker is tied to the FCC, so it feels like there is a lot of government oversight on security.

Company runs on old technology and processes.
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3.0
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Okay place to work
Customer Service Representative (Former Employee) –  Salt Lake City, UTAugust 10, 2018
Its an okay place to work. Business environment, you sit a lot of the time, the translating can be difficult at times and the hours are not the greatest but good for college aged kids
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4.0
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Sorenenson is an enjoyable place to work and offers many benefits
Quality Assurance Manager (Former Employee) –  Salt Lake City, UTAugust 7, 2018
I worked for Sorenson and their startups for almost 8 years. They offer plenty of opportunity to develop and expand your knowledge. I've always expressed that this company provides a laid back environment with the expectation of high output. I was happy with my employment opportunities with them.
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5.0
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Fun place to work
COMMUNICATION ASSISTANT (Former Employee) –  Salt Lake City, UTJuly 26, 2018
CaptionCall is a great place to work especially if you are going to school. They have flexible schedules, lots of interaction with management and other co workers. It is nice going to work each day knowing you are making a positive impact in people's lives.
Pros
Awesome management, lunches, free snacks, flexible schedules
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5.0
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Fun and Supportive Environment
DISTRICT OPERATIONS MANAGER (Current Employee) –  Marysville, WAJuly 23, 2018
Great company with a great purpose. Cares about its employees and customers. Typical work day was well paced, mix and match of meetings and project time. Fast paced and always looking for ways to improve things.
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1.0
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Terrible
Interpreter/Communications Analyst (Current Employee) –  Colorado Springs, COJuly 16, 2018
Avoid at all costs... Poor management, no advancement and abhorrently low pay. Look elsewhere for wok, unless you are desperate. Spent a year hear with catty office politics and terribly politicized management.
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4.0
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Flexible job
Communications Assistant (Former Employee) –  Colorado Springs, COJuly 7, 2018
It was a pretty simple job, though took a toll sometimes when it came to repeating every single thing someone on the phones said while not being able to distract yourself. But all-in-all, I did not regret working there.
Pros
Simple job
Cons
The company started becoming more like other call centers
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3.0
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Company Expectation is not communicated as it should be from day One, especially if in a Sales Position.
Account Manager (Former Employee) –  Salt Lake City, UTJuly 5, 2018
In the field with clients all day/somewhat flexible schedule

Unrealistic micro-managed by new management without any flexibility

Learned Persistence and Time Management

Increased numbers by double however company not pleased with sales goals achieved / unrealistic with expectations in window given.

Hardest part of job is dealing with coordination of schedules with clients, appointments needed for most clients, and range of territory and number of clients.

Building the relationships with Clients most enjoyable part of Job.
Pros
Company Offered freedom of Time Management and Overtime
Cons
Micro Managed and duplication of Administrative Work.
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5.0
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Incredible place to work
CAPTIONING AGENT (Former Employee) –  Salt Lake City, UTJune 22, 2018
I loved the attention the management pays to their employees. Great work spaces with a very calm and relaxed environment. I've recommended many of my friends to work at Sorenson Communications.
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1.0
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Supportive peers; mgmt style is gaslighting and deflection
Video Interpreter (Former Employee) –  MYOBJune 20, 2018
Over almost ten years, I worked 28 hours a week on average. At first, the job was challenging and engaging. As time went on, the corporate management style became increasingly paternalistic, punitive, and arbitrary. Policies changed so often that it was difficult to remember all of the intricacies, which is a distinct disadvantage when each detail can impact your bidding priority, your immediate health, or your credibility. Most requests for reasonable accommodations were denied, and simple requests had to go through the internal ADA accommodation request protocol even thought they did not rise to an ADA-level disability (ie: a footrest, a chair pad, something to soften the glare of the overhead florescent lighting). Any employee asking questions about why the rules were the way they were was met with "send your ideas to our suggestions email" or was considered mildly insubordinate (or more). Morale ranges from middling to low. The culture of the company as a whole is this way. Oh, and they told us we couldn't discuss our salaries, which of course is blatantly illegal and has been since the 1930s.

CAVEAT: the individual interpreters and one director were a joy to work with and were very supportive even when acknowledging that they, too, were having difficulty with the vicarious trauma they experienced and with the way most things were handled.
Pros
scheduling is flexible if your priority ranking is high enough
Cons
gaslighting, mgmt unresponsive to requests, arbitrary policies established too often to keep track of
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4.0
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Set Your Own Hours
Freelance Sign Language Interpreter (Current Employee) –  Various centers around the countryJune 15, 2018
This is a call center environment where the employee interprets calls between deaf and hearing individuals.

Management tries to alleviate the stressful yet monotonous environment by providing a coffee/tea bar,and snacks daily in addition to hosting themed parties periodically.

The hardest part of the job is looking at computer monitors the entire shift, and interpreting for people with varying levels of ability (both Deaf AND Hearing).

The most enjoyable part of this job is stretching my abilities as an interpreter, and meeting people (however briefly) calling from around the country.
Pros
Work as much or as little you want not to exceed weekly hours capacity
Cons
Sit (or stand) in one place the entire shift minus breaks. Calls come in fast, and can be stressful at times.
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Overall rating

3.8
Based on 162 reviews
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Ratings by category

3.9Work/Life Balance
3.5Compensation/Benefits
3.2Job Security/Advancement
3.4Management
3.7Culture

Ratings from women

3.1InHerSight Score

3.1Personal Development

3.4Career Opportunities

2.9Family Support

Women rate the female-friendliness of their workplaces on InHerSight