Questions and Answers about South Bay Community Services

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24 questions

Feeling underpaid and under appreciated. The hourly rates are enticing, but do not make up for all the unpaid time one must spend (connecting with collaterals, driving, company meetings, useless supervision, completing paperwork) to successfully serve their clients.

Vacation/Personal time accrual is awful (earning 1-2hours a week!) - the worst I have heard in the field - and there is little time for self care that is needed in a job of this nature.

Answered

The accrual was changed so that employees accrue based on how many years they have worked there, regardless of the hours/week you bill for. Up to 5 years you only earn 1-2hrs of PTO/paid time off (no differentiation between sick/personal/vacation) per a week of work. (Agencies that provide similar services tend to offer 4+ hrs a week starting on hiring date).

Additionally, you are forced to use these hours if you do not reach the minimum billing hours a week.

Lastly, the company considers a “work day” to be 4 hours long. So while they say you accrue a certain amount of days off annually, it is not an accurate description unless you plan in only being paid for 4hrs/day while taking time off.

Answered

- Better pay, more consistent pay.
- More appreciation/acknowledgement for those that reach, maintain, or even surpass company billable hour expectations.
- Better PTO
- Better screening of who is hired in general, and better supervision/management of those providing supervision/support to others

Answered

They tell you you can make your own schedule - this is only partly true. You must schedule time when clients (kids) are out of school so expect not to ever be home for dinner when you are trying to fit 6 hours of work (which really means 7 or more hours with all the driving between clients which is unpaid and unreimbursed) after 2 or 3pm.

Answered

It depends on your position. Expect mountains of paperwork, increasing as you go up the ladder

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I do not see how they provide appropriate client care. Will be surprise if the company grows or stays afloat.

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Raises depend on whether or not the supervisor completes a review. If the supervisor is mad at you, she will not complete your review, and you will not receive any raise. This happened to me first hand.

Answered

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