We are very careful to outline all aspects of the job from the first communication with any candidates. (As commented on by another former technician below.) It is a core belief of ours to be fully transparent about what is expected of every member of the Southern Star family. One aspect discussed with all candidates is that sales is a very important part of our business, as it has become with most companies performing in-home services. Additionally we have found hands-on training to be the best method of learning. Once on their own, technician workload is incrementally increased with most technicians well versed in the vast majority of tasks by 6 months. There will always be interesting situations come up that even the most extensive training will not have covered.
We are unapologetic about our expectations to service our customers professionally and efficiently as we are guest in their homes. Our customers are who allow us to be in operation and we will always respect and honor them. Since it appears you feel differently we wish you the best in your future pursuits outside Southern Star.
Thank you for your comments. We understand this is a very difficult job and not for everyone. For those who love this type of work; it can be very rewarding both internally and financially. It is a complement that you illustrated we share this with candidates up front. It is concerning you did not consistently receive 40+ hours. Our goal is to average 45 per week with some weeks more and others less depending on customer job volume. Thank you again. We'll take this feedback and apply it to our improvement efforts.
Thank you for this feedback. We review all comments to determine how we can continue to improve our processes and policies.