Determine effective employees from performance reviews, and consider for advancement to management. Just because some management personnel come to position with a degree, doesn't mean they understand hands-to-work operations. Too many Upper Management make mistakes in delegating positions/authority to managers that don't have a clue to what certain positions require, or how-to-perform certain operations to be effective. If they can't do, out, know how to perform certain tasks for positions effectively, how can they rate employees effectively, or determine employee's effectiveness, and advancement potential?
Communication is your friend. Section chiefs avoid it, I do not know.
Answered - Operations Team Lead (Former Employee) - Blackwell, OK