Southwest Airlines
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Southwest Airlines careers and employment

Work happiness
Scores based on about 439 responses to Indeed's survey on work happiness
Work Happiness Score
Do people feel happy at work most of the time?
Do people feel their work has a clear sense of purpose?
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About the company

Picture of Gary C. Kelly, CEO of Southwest Airlines
Gary C. Kelly
Company size
more than 10,000
more than $10B (USD)
Transport and Freight


Salary estimated from 739 employees, users, and past and present job advertisements on Indeed.

Popular Roles

Customer Service Representative
$17.76 per hour
18.9%above industry average
Baggage Handler
$18.68 per hour
22.5%above industry average
Flight Attendant
$4,200 per month

Customer Service

Customer Service Representative
$17.76 per hour
18.9%above industry average
Customer Relations Representative
$40,160 per year
-26.4%below industry average
Customer Service Supervisor
$21.40 per hour

Administrative Assistance

Operations Intern
$12.57 per hour
Operations Agent
$15.02 per hour
-3.7%below industry average
Operations Associate
$21.17 per hour

Loading and Stocking

Baggage Handler
$18.68 per hour
22.5%above industry average

Rating overview

Top 17% in the industry. Rating is calculated based on 1.7K reviews and is evolving.



Scrum Master in Herndon, VA
on January 20, 2019
challenging enviroment
great environment. Learned to work as a team and in a diverse culture. Management is helpful, and easy to get along with. The best thing about working here is the perks and the people and sense of accomplishment.
Ramp Agent/Baggage Handler in Baltimore, MD
on May 24, 2020
What to Consider
Excellent place to work all considered, and the benefits are unmatched. The hardest part about the job is the toll it takes on your body. Otherwise, I would recommend it to anyone looking for a simple career with good benefits.
Security Guard in Dallas, TX
on May 18, 2020
Very good job
I love that job. Wish I could have still been there SWA was full of life. It was very nice experience and I hope for the best to the company. My job as a security guard was very fulfilling
Flight Attendant in Houston, TX
on May 15, 2020
flexible job
There is no micromanaging. Co-hearts are usually very helpful and energetic. Benefits are great! You encounter people from every walk of life. Flexible schedule.
Customer Service Agent in Orange County, CA
on May 14, 2020
great benefits
They offer amazing benefits. I love the flexibility that they offer with your schedule and they always make an effort to make you feel part of the family.
Customer Relations Representative in Dallas, TX
on May 13, 2020
I really enjoyed my time at Southwest! I know that if Covid did not take place, I would still have a job there. The environment was so inviting, and we were definitely like a family.

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Question and answers

People have asked 431 questions about working at Southwest Airlines. See the answers, explore popular topics and discover unique insights from Southwest Airlines employees.

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Interview insights

Insights from 605 Indeed users who have interviewed with Southwest Airlines within the last 5 years.

Favorable experience
Interview is average
Process takes more than one month

Interview Questions

Why do you want to work at Southwest? And any conflicts and how did you resolve it.

Shared on February 27, 2020