Southwest Airlines Employee Reviews

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3.0
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Good job but mis managed badly
Ramp Agent (Former Employee) –  Las Vegas, NVAugust 14, 2018
Loved my job but operations on a daily basis are mis managed and run horribly. Entire ramp group is dissatisfied and disappointed with how it's run! Used to be awesome til change of ownership!
Pros
Benefits!
Cons
Work enviorment!
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4.0
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Great Company with Great Benefits.
Provisioning Supervisor (Current Employee) –  Dallas, TXAugust 14, 2018
Great company!! If you are willing to move around the country and work at the airport then you are in for the career of your life. My goal is to secure a job at Headquarters but those positions are hard to come by because no one ever leaves.
Pros
Great Comany with Great Benefits!
Cons
No one retires!
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4.0
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Mot too often
Customer Service Representative (Current Employee) –  Kenner, LAAugust 14, 2018
Five days a week is too many days for part time employees! Too much mandatory overtime! Great benefits if you need them & if you work for this company a long time the profit sharing really adds up also 401 Kaplan is great
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3.0
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Overall Good Company
Assistant Station Manager of Ramp and Operations (Former Employee) –  Baltimore, MDAugust 14, 2018
A little too much power by the unions on final decisions.
Arrive at 0800, review prior day performance, and then attend am briefings on prior day results. Walk and observe the operations and make changes and coach as necessary. Hold m briefings and handle any administrative issues.
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3.0
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Southwest Airlines
Sales Representative/Customer Service (Former Employee) –  Atlanta, GAAugust 14, 2018
Working in the Corporate office in Dallas or as a flight attendant appears to be the greatest experience ever. However, working at certain call centers or airport locations can provide a totally different experience. The culture in the call centers and airport is not the same as what is taught by the corporate office. The income and benefits are great. The opportunities to change departments and relocate are good as well. However working in the call center or the airport is not ideal.
Pros
Salary and benefits are excellent.
Cons
The values preached from the corporate sector does what exists elsewhere.
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5.0
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Good
Administrative Assistant (Former Employee) –  Phoenix, AZAugust 13, 2018
Great company to work for, just needs some change in some of the management. Overall company cares for the employees. Great benefits,insurance and travel.
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5.0
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Highly customer driven, values employees, flexible, unionized
Customer Service Coordinator (Former Employee) –  Albuquerque, NMAugust 13, 2018
Highly driven company focusing on Customer above all. It is a constantly growing company and always working towards perfection. Often implementing new programs and tools to remain competitive
Pros
Flexible shifts, fun environment, flight benefits
Cons
Long hours, mandatory overtime on occasion
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1.0
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CSA Duties
Customer Service (Current Employee) –  Dallas, TXAugust 13, 2018
Lack of adherence to policy and procedures. They take success for granted. Workers are in clicks. Technology is outdated a wonder how the company makes a profit.
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5.0
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Swa
GROUND OPERATIONS STATION MANAGER (Current Employee) –  Newark, NJAugust 12, 2018
Working for a airline can always be intricate and challenging daily. The irregular nature of a day, and the labor workforce can really give managers tools to move on with their career and be successful.
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4.0
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Help Desk does not convert contract to Fll-Time
Senior Service Desk Technician (Former Employee) –  Dallas, TXAugust 11, 2018
Help Desk at Southwest will hire you as a contractor for 3 years with no extension. Southwest help Desk has three shifts available. Three weeks paid training. Stand By flight perks.
Pros
Environment
Cons
No possibility of being hire full-time on Help Desk
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3.0
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review
Customer Service (Former Employee) –  Greer, SCAugust 11, 2018
Good place to work and a great career to grow into. Company benefits and by far the best in the industry . I would highly recommend someone to take a job in this company
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3.0
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Somewhat fun on some days
Customer Service Agent (Former Employee) –  Durham, NCAugust 11, 2018
Depending on your seniority you would either get the best shift or the worst shift. Fast paced atmosphere and depending on which supervisor was on duty your day/night would flow smoothly or not..some were more difficult to work with than others
Pros
co-workers - made some lasting connections
Cons
poor management
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5.0
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The Calls Don't STOP
Customer Support & Services Representative (Former Employee) –  Atlanta, GAAugust 11, 2018
You can work as much as you like... just don't miss a shift!!! Very flexible with shift trades... not an easy job if you have small children.... as long as your mind is set on what you are there to do you'll be fine.... it can be your stepping stone to just about ANY job with SW
Pros
flights
Cons
shifts are bid upon you'll def be working til midnight when you start!
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5.0
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Strong company morale & mission message
Senior Flight Attendant (Former Employee) –  Dallas, TXAugust 9, 2018
I enjoyed my coworkers and the positive attitude that Southwest organically developed among departments. We were paid well and had incredibly benefits.
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5.0
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Excellent
Station Manager (Former Employee) –  Dallas, TXAugust 8, 2018
Fantastic company and wonderful organization with great benefits. Since 1971 they provided and fun and challenging work environment. There is a lot more great things and training that the company provides to give a great product.
Pros
Benefits
Cons
Non stop action
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4.0
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Fast Paced
Customer Service and Support (Former Employee) –  San Antonio, TXAugust 7, 2018
Excellent place to work, just wasn't for me. SWA has excellent benefits. Typical day at SWA is taking calls, booking flights, changing flights or accommodating passengers if their flights get delayed or cancelled. Depending on your shift you could get mandatory overtime or you can voluntary overtime when offered. They are union based, so your raises very a couple of times a year. Just make you that you can handle back to back calls. The culture at SWA is amazing. The hardest part of my job was getting yelled at and cussed at when flights were cancelled or delayed due to some inevitably reason.
Pros
Good Benefits
Cons
extremely unhappy passengers
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5.0
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Enjoyed In
BUILDING MAINTENANCE STATION MANAGER, NAS (Current Employee) –  Dallas, TXAugust 7, 2018
Great company to work for. Never had any issues. Everyone there was fun to work with. The facility was always clean and never had any issues getting anything fixed or addressed.
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5.0
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Outstanding Culture
Strategic Planning Business Consultant (Former Employee) –  Dallas, TXAugust 6, 2018
Outstanding work environment and culture which results in very effective collaboration and problem solving. Turnover at middle and senior levels is practically non-existent, which speaks to the quality of life.
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4.0
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Fast paced
Customer Service Representative (Current Employee) –  College Park, GAAugust 6, 2018
Very fast paced work environment, customers are priority and use a lot of different tools to assist, high call volume, goal oriented company, some accounting with groups special department, use basic Microsoft word, excel and outlook
Pros
Great pay and benefits
Cons
Management skills
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5.0
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Na
QA Tester (Former Employee) –  Dallas, TXAugust 6, 2018
South west is a best place to work.I enjoyed working in southwest,l worked as a test lead ,where i gained more experience in handling team and cordinating with them.
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Overall rating

4.4
Based on 1,285 reviews
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4.0Work/Life Balance
4.3Compensation/Benefits
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3.0Family Support

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