great environment. Learned to work as a team and in a diverse culture. Management is helpful, and easy to get along with. The best thing about working here is the perks and the people and sense of accomplishment.

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Horrible Training

CSR - Customer Service Representative (Current Employee) - Remote - January 28, 2023

Training for this job is bad. Lots of job responsibilities are dumped on this department and we’re never part of the job people are hired to do. Department is micromanaged however communication is lacking on all levels. Management doesn’t take criticism well and are slow to react to things that could improve overall job for employees.

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Southwest Airlines insights

Based on 1,425 survey responses

What people like

Ability to learn new things
Feeling of personal appreciation
Clear sense of purpose

5 stars

Lead Agent (Former Employee) - New Orleans, LA - January 27, 2023

What is the best part of working at the company?Best company I've worked for only place where money was not the main issueWhat is the most stressful part about working at the company?Wanting to come back in a different position Flight AttendantWhat is the work environment and culture like at the company?Fun Work environment culture difference is what separate it from others

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different positions

Costumer Service Representative (Former Employee) - Albany, NY - January 26, 2023

It was fun when I worked there many years ago. at that time you got assigned to many different positions, which means that you got experience in many different things

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LUV Southwest

Safety & Security Intern (Former Employee) - Dallas, TX - January 23, 2023

Great learning experience, friendly staff, and of course- a fun-loving culture! I worked as an Intern, but would absolutely return for a full-time job if given the opportunity!

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flexible ….great culture …bad management

Customer Service Agent (Former Employee) - Houston, TX - January 22, 2023

Fun place to work when leadership isn’t around. Would enjoy more if Supervisors and managers were completely tossed out and start over. Great job but employees are stressed, over worked, and over leadership

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Fun work place

Ramp Agent (Former Employee) - Columbus, OH - January 22, 2023

Easy job fun workplace decent pay great Benefits. Management isn’t the best but easy to avoid. Plenty of vacation time and usually easy to take advantage of.

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5 stars

Accounts Payable/Coordinator (Former Employee) - Oakland, CA - January 19, 2023

What is the best part of working at the company?The diversity interacting with everyone What is the most stressful part about working at the company?Not able to help Irate customers What is the work environment and culture like at the company?It’s great The culture is diversity. The environment was wonderful fun and loving coworkers. What is a typical day like for you at the company?Exciting always something new different customers each day.

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Awesome Company To Work For

Reservatiions Sales & Flight Attendant (Former Employee) - Salt Lake City, UT Oakland, CA & Dallas Tx - January 17, 2023

Great Culture and fun people to work with from the start. Best work environment encouraging people to bring their own style or special sauce to contribute to the magic. I loved my career at Southwest!

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1 star

CSR (Former Employee) - Bna - January 17, 2023

What is the best part of working at the company?Flight benefits when able to obtain a seatWhat is the most stressful part about working at the company?3 occurrences for 6+ months What is the work environment and culture like at the company?Stressful; no home life

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Great and fun place to work

Flight Attendant (Current Employee) - Houston, TX - January 17, 2023

Flight attendant for 5 years, great co-workers and competitive pay scale. Long hours and lots of weekends and holidays. Initial training is brutal, as with all airlines. 401k match, and insurance. Need a contract for flight attendants and management is out of touch, but what company isn't. Tech needs an upgrade, but if you want to travel, it's not a bad place to work.

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Long term flexibility

Flight Attendant (Current Employee) - Las Vegas, NV - January 13, 2023

I have been a flight attendant for 10 years, however, I am new to southwest. What I love most about working for southwest is that there is much flexibility with your schedule after your first month. If you need time off there are multiple ways to make that happen. There are no minimum hrs which means if you have kids or want to be home more you can with no penalties.

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Great company

Ramp Agent (Former Employee) - Dallas, TX - January 12, 2023

great to work for all in all, SSO team completely sucks especially if your a ramp agent…they try harder to fire you than they do to help you out, management is forcing people to get signed off and they still don’t know what their doing.

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So far fun place to work

Ramp Agent (Current Employee) - Atlanta, GA - January 12, 2023

Hiring process was smooth a professionally done . They even work with you as ex if you was charged with something years ago the will have you do finger printing every month

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Ok for the benefits

CSR - Customer Service Representative (Current Employee) - Remote - January 10, 2023

Cool job but long hours and Mando ot. Union dues before being able to utilize the Union. Easy to make money due to company always offering overtime. Good job for a single person.

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5 stars

First Officer B-737 (Former Employee) - Dallas, TX - January 9, 2023

What is the best part of working at the company?Everything What is the most stressful part about working at the company?Flying the jetWhat is the work environment and culture like at the company?It was awesome in every way What is a typical day like for you at the company?I loved to go to work

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Great Workplace

Ramp Agent (Former Employee) - Baltimore, MD - January 7, 2023

Great benefits and cohearts make it a fun place to work. The negative is sometimes you can’t find the supervisors when you need them and the weather.

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Strong culture and excellent benefits

Flight Attendant (Current Employee) - Chicago, IL - January 5, 2023

Although no company is perfect, Southwest has high employee engagement and most everyone is willing to go the extra mile when need. Interdepartmental relationships are strong. 401k match is unbeatable.

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3 stars

Ramp Agent/Baggage Handler (Former Employee) - Tampa, FL - January 4, 2023

What is the best part of working at the company?If you want hours they have it for you What is the most stressful part about working at the company?Mando when you dont want to , could be over 16 hoursWhat is the work environment and culture like at the company?Work environment is okay depending where they have you at

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Fun workplace

Flight Attendant (Former Employee) - Fort Lauderdale, FL - January 2, 2023

Fun workplace with many opportunities for advancement. Vacation pay, personal pay, and sick time was given generally to any employee of qualified status.

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Great Work Culture

Flight Crew (Current Employee) - Phoenix, AZ - December 30, 2022

Good benefits and nice coworkers. The time off is nice and the benefits package is good. The hardest part is being away from home a lot but its worth it.

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