great environment. Learned to work as a team and in a diverse culture. Management is helpful, and easy to get along with. The best thing about working here is the perks and the people and sense of accomplishment.

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5.0

Rewarding

Ramp Supervisor (Current Employee) - Dulles, VA - February 14, 2020

Southwest is challenging, yet rewarding. They offer great pay and benefits with the ability to transfer to almost any airport that Southwest serves.
Lots of great perks and benefits await.

Pros

Good benefits

Cons

Can be stressful

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5.0

Great Company to work for

Ramp Agent (Current Employee) - Dulles, VA - March 14, 2019

Excelent company to work for they take care of you as an employee like it's supposed to. Started as a part time and they gave me the fulltime in 3 months. Good co-workers at my station and good management.

Pros

Great benefits

Cons

No cons

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5.0

Fun place to work!

Ground Operations - Operations Agent (Current Employee) - Arlington, VA - September 28, 2018

You'll never be judged, best company to work for! On a typical day you deal with a lot of customers and a lot of face to face interaction. With all kinds of work groups, pilots, flight attendants, ramp, ATC and more..

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4.0

Great and Fun Place to work

Assist Customers (Former Employee) - Arlington, VA - June 19, 2018

A typical day at Southwest for Operations agent is coming to see how many flights you have to work for the day. Being in DCA (Reagan National) You had about 4 flights a day. Once you get the number of flights for the day you start getting your paperwork ready for the first flight if it is ready. Hardest part of the job are delays or full flights on and off as time is of essence, especially with crew switches. I learned alot of behind the scenes stuff at Southwest, what all it takes for a successful flight. The workplace culture was amazing, Minus one Operations Supervisor and One Assistant manager it was one of the best places Ive worked. Southwest did a lot to celebrate employees and had fun days. The only thing I would say is that if you need to transfer to another airport its not always smooth.

Pros

Great People to work with, Fun working Flights and meeting people, Healthcare

Cons

Pay, Standby Flights, Transferring to another city location

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4.0

Productive enviroment

Business Analyst/ QA (Current Employee) - Reston, VA - January 29, 2018

great place to work. good management. Learned a lot. A very busy day on a daily basis. should be prepare at all times for changes. keep yourself updated at all times

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5.0

great job

CUSTOMER SERVICE AGENT (Former Employee) - Arlington, VA - May 15, 2017

the pay is great, the workplace is usually good, the hardest part about this job would be the amount of hours you have to work and that leaves no room for a personal life.

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5.0

Best Job Ever

Customer Service Agent, Gate Agent (Former Employee) - Arlington, VA - January 8, 2016

If you want a test this is the job for you. Airport life is hectic but fun. Southwest knows how to have fun. Benefits include unlimited free flights for you and your parents as well as a companion or your significant other. Day at the ticket counter is greeting customers, tagging bags, printing boarding passes, and changing flights if need be. A day at the gate includes making gate announcements, tagging strollers, upgrading seat positions, and handling flight changes in case of a delay or cancellation. They also allow you to work as much as you want there is no set amount of hours you can work a hour.

Pros

Free Flights, Enviornment

Cons

None.

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4.0

Great Benefits

Ramp Agent - Practicing Safety First (Current Employee) - Arlington, VA - December 28, 2015

Can make as many hours as wanted and flexible scheduling. great 401k can be a career. need a little work on management and communication but ramp agents stick together.

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5.0

Outgoing, Caring, Great company

Ramp Agent (Current Employee) - Arlington VA - July 3, 2015

i learned alot from different co-workers, and management each and everyday. im real easy to communicate and to get along with.

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4.0

Great Company to work

Customer service (Former Employee) - Dulles International Airport - January 28, 2014

• Assist customers with travel arrangements, purchases, lost/delayed baggage and other gate services
• Facilitate resolution of customer concerns resulting from delays, passenger safety or travel interruptions
• Trained junior team members on company policy and operating procedure

Pros

They Hire a lot

Cons

Lay off a lot also

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