Southwest Airlines Employee Review

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Great people to work with
Central Support Desk Supervisor (Former Employee) –  Dallas, TXSeptember 17, 2013
Great place to work. Managed a high volume call center with 18 direct reports. Gained additional experience on how to multi task and organize priorities. Part of a great team in a high stress exciting and dynamic environment. The most enjoyable was helping my staff make career choices. The Helpdesk was a springboard for opportunities and part of my responsibility was to prepare the best of the best and provide an opportunity for them to move on. The hardest part of the job was the long hours and keeping up with everything on a daily basis.
Pros
Ability to be the consumate professional daily
Cons
Not enough hours in the day
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Great Company to Wprk
Customer Service Agent (Current Employee) –  San Francisco, CAMay 23, 2018
Love the company and would definitely recommend working working with and retiring with this company! Best company i've with and for. Of course the benefits are great too!
Pros
benefits
Cons
management & pay
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Company Sucks
Customer Service Representative (Former Employee) –  Nashville, TNMay 23, 2018
Its so focus on making money that fails to provide public and employees safety. All employees are hurt but if they make it known they harass you in hopes you quit.
Pros
Wear Shorts
Cons
Mandatory 16 hour work days every day
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Overall rating

4.4
Based on 1,182 reviews
5735
4271
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Ratings by category

4.1Work/Life Balance
4.4Compensation/Benefits
4.1Job Security/Advancement
3.8Management
4.3Culture

Diversity score

60out of 100

The Diversity Score tracks how positively diverse employees rate their experience at Southwest Airlines.

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