It was a good company to for work for.
Operations Agent (Former Employee) – San Diego, CA – April 16, 2019
Provided friendly telephone communication with external customers maintaining positive rapport by
furnishing fare, schedule, route, flight, and availability information
Finalized sales of Southwest Airlines flights, confirming reservations, and providing information regarding ticket purchases and other special services
Answered customer inquiries regarding flight arrivals, delays, cancellations, flight irregularities, facilities, and other general information
Worked with a cooperative spirit to ensure the success of our company by providing legendary customer
service by determining and recommending service to meet customer needs
Operated a multi-line telephone and computerized reservation system which included video display
terminal and keyboard to book reservations and retrieve flights and schedules information
Creatively transitioned resolution of customer situations and concerns, and instituted conflict management strategies, thus minimizing the requirement for supervisory involvement
Attended ongoing training to remain current and proficient regarding information and equipment pertinent to the job
Like any job you have good days and bad days.