CUSTOMER SERVICE REPRESENTATIVE (Former Employee) – Phoenix, AZ – January 18, 2019
Minimal chances to advance at this company; however, environment and coworkers were friendly. The location is nice but there is only one restroom connected to main floor and the other is out of office and joined with building complex.
Receptionist (Former Employee) – Phoenix, AZ – March 11, 2019
New employees are left to try and navigate there own jobs. When you ask for help from a coworker on a certain subject concerning a call, you are scolded at and told to put them on hold or call them back.
Customer Service Representative (CSR) (Former Employee) – Phoenix, AZ – November 14, 2018
At SSA I always had a fixed 8:30 to 5. Mandatory 40 hours a week but no opportunity for overtime unless there was training (a rare occurrence). Training itself is highly fast paced with an overwhelming amount of information needed to be memorized in a short amount of time. All of the policy and procedures regarding how a process works is completely created by the company employees and management has no involvement besides giving the approval for the policy and procedure to be implemented. If you have any questions management will not be able to help you because they do not know how the operation works. They have to go to their employees to get the answer and then will get back to you. It is also common for managers to "act" like they developed a training or process when really they just assigned their employees a project and the result of that project is presented to the executive team and the company as their own work when really it came from an employee. As far as advancement with the company... if you are liked you have a greater chance of advancement but you have to make sure you are not "needed". If you are a strong force and great at your job it may take you YEARS to be able to move or you may not be able to move at all. Now if you are not liked... sadly it is very concerning when simply because you are not liked you have to fear your job security EVEN if you are a union employee. Several employees have been forced to quit or have been fired and were not given the right to have their union representative with them regarding disciplinary action. Mistakesmore... do happen but do not expect to have any leaders take responsibility. All blame will always be put on the employees. Being thrown under the bus is witnessed quite a bit at SSA and is basically the true culture of SSA. Many employees are friends or family of the executive team and/or management. Because of this, it is common for these employees to come in when ever they please. They are not required to have a fixed schedule. Also, they have the opportunity to work part-time even though SSA does not offer any part-time positions. Knowing that there are people working among you who are connected to that team makes you constantly feel like you have to look over your shoulder but then again that is the true culture of SSA. Employees' workload does not match the rate of pay but yet the company is constantly growing and can not give the employees the rate of pay they deserve. This including the poor training factors into the high turnaround rate this company has. The company slogan is "Service is our middle name!", but clearly that slogan is the complete opposite of how this company is ran.less
Eligibility and Enrollment CSR (Former Employee) – Phoenix, AZ – October 2, 2018
This job was a good job overall. hours of operation were 8:30a-5pm. Downside was there was no overtime opportunities. The health benefits were great but pay not so much. Can also join the union which was great.
I got to learn a lot in different areas of my job.
Medical Claims Processor (Former Employee) – Phoenix, AZ – September 17, 2018
Process medical claims. I did learn a lot in different areas over the years of employment. Management needs work on how to approach employees. Work place is stressful with the system issues in the system. Dealing with the system issues which could make it hard to meet production. I enjoyed the people I worked with.
Pension Manager (Former Employee) – Phoenix, AZ – August 27, 2018
I enjoyed working at SWA. I met some wonderful people who are lifetime friends. The location was not that great - area was a little scary at times. I had an assigned parking spot which was awesome. They have relocated to a much better and safer neighborhood. Thumbs up.
Location - Not the best area. but they have moved to a really nice building in a good area.
Union office everyone gets paid bsed on ufcw contract
Claims Processor (Former Employee) – Phoenix, AZ – May 23, 2018
The union is in bed with UFCW and SSA is in bed with the union, the result is a very dysfunctional family. You get pushed into joining the union but they are not there to help. Shop steward has been there 30yrs and will not support the staff.
Nice Christmas bonus and breakfast
You can get written up for a small issue the first time.
Appeals Coordinator (Current Employee) – Phoenix, AZ – March 13, 2018
This is a great office - The workspaces are large so you don't feel cramped- Everyone at the office is friendly and very helpful. If you have a question there's always someone you can ask who will be happy to assist you with your questions.
Confidential (Current Employee) – Phoenix, AZ – March 13, 2018
I have been with the Company for a little over a year and I absolutely Love my job. I get along with everyone in the office and the Management Team is great. I can appreciate how they accept feedback and try to work with the employees to make it a comfortable environment to work in. The benefits are affordable too. I am definitely her to stay!
Anonymous (Current Employee) – Phoenix, AZ – March 13, 2018
I enjoy coming to work everyday because I'm surrounded by many other people who also love coming to work everyday. I'm encouraged to be productive and an active contributor to the success of the company.
The CEO has jokes for days! Creating a fun and family oriented culture.
Claims area (Former Employee) – Phoenix AZ – June 7, 2017
claims director was amazing. the culture needs to be looked at as there is favoritism. they need to think outside of the box more, and be more organized, have better training and documents to reference. have more of a team environment
management needs to see what would make a positive change instead of ignoring
Processor (Former Employee) – Phoenix, AZ – January 30, 2017
Typical day at work: Given a work sheet of claims to be processed. Work on mailbox inquiries, work on mailing submitted from members and physicians. What work culture? What work ethics? Worst employer ever worked for.