Water Operator II (Former Employee) – Texas – October 24, 2017
This is a great company to work for. This company offers great pay and benefits that other private utility companies do not offer. I met many employees that have been with this company for a very long time. If your looking for great pay and benefits and want a career in Water/Wastewater/Surface Water Utilities, this is definitely the place to be.
Great Pay and Benefits
The week of being oncall can get extremely busy, but your getting paid overtime.
Plant Operations (Former Employee) – Fort Worth, TX – July 22, 2015
Southwest water company is a great company to work for. They will definitely keep you busy there is no doubt about that. The only downside to operations is the bi monthly on call schedule that will keep you on your toes sometimes all day and night.
Meter Reader (Former Employee) – Houston, TX – April 8, 2015
Check meters. Made sure I answered customers questions about their bills, and provide the best feed back. I had learned how to communicate and teach our customers on how to maintain the usage of the water.
Quality Analyst and Quality Control (Former Employee) – Houston, TX – June 23, 2014
• SAP development, testing, implementation, and training project • Provide coaching assistance to improve level of knowledge and quality performance • Provided recommendation, processed, and trained continued education of employees • Develop action plans to improve the level of quality presented to our customers • Weekly call calibrations with managers to collectively observe agent calls and discuss plans to improve • Provide feedback to agents and coaches on individual representatives • Conducted interviews, selected, developed training for new hire employees • Developed processes for newly established department (Research Team) • Present weekly and monthly reporting of monitored calls • Monitor inbound calls for CSC agents • 08/20/08 Promoted to Quality Assurance Analyst • Call Monitor for quality assurance and monthly reporting and tracking • Provide training assistance to familiarize new Contract Managers with Customer Service processes • Work with multiple departments and groups to resolve billing and technical issues for customers • Provide assistance with billing inquiries, service issues, setup/disconnection of accounts • Inbound customer service representative for water service utility provider
Dispatched service orders to coworkers, processed purchase order requests and filing. I learned about the water and wastewater process. Also I learned a new processing system (SAP). My coworkers were very kind and enjoyed me asking questions about the processes.
SWWC wasn't a bad place to work, in the 6 years of working for SWWC I learned alot. However it became the same thing everyday. There was no room for growth, and there was no challenge. Co-workers were great. The moral in the place was at all time low.