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What advice would you give the CEO of Spectrum about how to improve it?

13 answers

I have a few points:

1. Pay the reps more instead of being a cheapskate. The business call center in my city was cut and forced to move into the residential one that couldn't fit everyone. The plan was to make people quit so you wouldn't have to lay them off and pay severance. All to open a new call center in a place with lower cost of living. I am highly disappointed in this move.


2. Take a look at the policies and look how many people break them and cut corners. Maybe have someone re-evaluate them.


3. Actually listen to the general opinion of people at the bottom. We are the ones dealing with the customers directly, we are the ones to know the best way to fix fundamental problems


4. Re-evaluate who you have in management, a good chunk of them are toxic power hungry people who know nothing about the core job. They will actually bully people out of jobs if they do not like them.

The only reason I rated the CEO in a negative manner is that there are so many Sales Managers and Supervisors that are so negative, that someone has to take the blame.

Look at your approval rating then really look into your core customer-facing departments and operations. Review those policies and procedures, sit down with individual contributors get their honest feedback and change what has been most likely broken for a long time. Let your IC's be a part of those changes instead of having people that may not have a clue dictate. In this day in age, most good Leaders are of have been following these principles. Seems like your behind in the times and it shows.

Hire employees with good hearing so they will not hanged up on a respectable teacher with dignity and others customers .

Make sure your salesman aren’t waisting time on customers that have language differences, reschedule those that do, make sure your salesman are legit, good running car, not broke without money to fuel their tank or take care of unanticipated car problems, make sure salesman make appointments with both all parties involved in signing contract , all the above are a waist of company time and counterproductive to what the goal is😀

Related questions (more answers below):

Don’t put the price up so high can get it cheaper some where else

My advice to Todd Rutledge the CEO of Spectrum would be, This is your new company in New York City,You made $98 million dollars in 2017. You should give the workers want they need to take care of their families. A happy worker makes a better business which mean more money.

Give the employees more support and more efficient training so they can reach the high demands of the scorecard.

Take away some of the testing. Not everyone does well on test. Some of the hardest workers were lost due to test anxiety. Have the recruters inform future employees about the test that will be given after hire on.

Take away some of the testing. Not everyone does well on test. Some of the hardest workers were lost due to test anxiety. Have the recruters inform future employees about the test that will be given after hire on.

Help job seekers learn about the company by being objective and to the point.
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