Best company to work for!
Video Repair Technician I/ Subject Matter Expert (Former Employee) – San Antonio, TX – January 15, 2019
I worked for Spectrum for a little over a year, it was a great job advancement for me, despite being a call center. My experience had been primarily customer service, and data entry; so I wanted to expand my experience to gain an advantage. Within just a few months, I was promoted to a Subject Matter Expert, and I assisted frequently with new hires and team building exercises. I was considered an expert in Video Repair even though I was only a tier I. Management was wonderful and understanding. They pushed and supported me into more Supervisor type roles, and trained me to become a Supervisor. I only left the career due to family medical issues that required my attention in another state.
Time off the phones with a good scorecard.
Voice of the Customer forgiveness was non existent.