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Spectrum
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Spectrum Employee Reviews

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5.0
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Good solid job
The job involved troubleshooting video and internet equipment remotely, Other duties were involved as needed. Company provide excellent training and management support. Hardest part of job was meeting all metric levels consistently and still effectively assist customers, The best part of job was helping said customers and receiving thank you,
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1.0
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Only if you need a job
Expect to be away from family for dinners. benefits are good. Poor working conditions. get to bring company vehicle home. Management will lie to your face then backpedal
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1.0
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Ugh
Spectrum call center in Charlotte was the worst. Nobody knows what they’re doing and promotion is based on who you know and not what you know. Find something else only good thing is the free cable and WiFi but my sanity was worth more.
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2.0
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HR and management was horrible.
Extremely stressful! So many changes implemented without much training, management was horrible, especially with escalated calls putting more effort into AVOIDING taking the call than helping you. Never enough supervisors on weekends which were the busiest days!
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2.0
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Boring, tedious
Repetitive interactions, unhappy customers that you cant help in store. Upper Management that care more about making sure you annoy every customer with the questions directly from a training sheet and sounding like a robot vs building a relationship with the customer and finding their needs. Systems are horrible and outdated. When management is not watching their employees like a hawk they are expected to be an overpaid greeter at the front of the store. Also they want in store management to write up associates for unrealistic goals.
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4.0
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Tech Support
I originally got hired as a sales and customer service representative for for spectrum. The days before training class started I was asked to be a tech support specialist.
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1.0
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Not worth it
Lied to and told job will be rewarding career. Workload can be sometimes heavy, other times slow. Pay starts out okay but stays stagnant for rest or career. Progressions to get raises more like college courses and take up a lot of time. Must be completed during time off. Expected to work overtime,deal with rude customers, and put your safety at risk. Management is no help to get you out of a jam. Requirements and policies always changing impossible to keep up with
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5.0
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Fun Place
Fun place to work at. Excellent benefits. Fast pace. Potential to make high commission when selling their products which are great products. Great career advancements.
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1.0
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Think again!
Please be cautious in applying here. I worked for Spectrum for almost a year.. harassed everyday by male coworkers & when I complained, it took them so long to even start an investigation through HR. The management here is awful! They will not help you in any way & will only find ways to push you out. The Lake Elsinore location is the worst location to apply at. Go there if you want to be degraded & unappreciated everyday.
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2.0
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Stressful customer service for a company that doesn't do enough to fix problems
If you enjoy dealing with ridiculously frustrated people for 8 hours straight about the same issues months on end, spectrum customer service is for you. Like most call centers, there's food, coffee and ping pong/pool. Promotions and moving up is promised, don't believe the hype/lies.
There's a reason spectrum has one of the worst rated customer service of all telecommunication companies.
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1.0
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Charter Communications is a company-focused organization. Customer and employee satisfaction is neither a priority or concern. The turn-over is high.
Working for Charter Communications, the parent company of the Spectrum brand was frustrating to say the least. Charter's focus is on the bottom line, neither employee nor customer matters. The emphasis on "efficiency" comes at the customer's expense. The morale is extremely low with a high turnover rate. Front-line management takes the brunt of the pressure from upper management to enforce efficiency guidelines in the form of weekly supervision to critique calls. There is a threat of the job being on the line if a representative deviated from the "script." I would not recommend employment at Charter Communications. Charter's company culture is hostile. It is a far-cry from the Time Warner Cable culture that believed employee care translated into customer care.
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1.0
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yuck
They hire everyone. Stuck with groups of used to be homeless people. Turn over rate is tremendous. Urban culture needed to be able to work in that culture
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5.0
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Good
representative supports customers by providing helpful information, answering questions, and responding to complaints. They're the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.
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5.0
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Spectrum
Work environment was nice with supporting management. Worked with several different groups and room to learn and opportunity. My coworkers were always helpful.
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4.0
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Great company
Job security is the biggest complaint after adding so much to the job title without proper pay adjustment. Constantly changes rules with and without much notice. They’re a good company mainly because of experienced supervisors if you don’t have a good supervisor then you’re out of luck
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5.0
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Good Place to Work
Great Co-Workers and management is really nice and free internet and cable and they really care about the employees and loves to eat and celebrate holidays.
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2.0
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Very unorganized and unfair
This used to be a really great place to work but quickly started to go downhill after the Charter merger. Employees were overworked and underappreciated. Very unorganized and inconsistent with policies and procedures. Things that come down from higher up are never clear or presented in the correct form. Policies change over night without notice. Policies and procedures changes are literately given out days before they start or even AFTER they have already started. A lot of Favoritism and unfairness when it comes to every day activities. EVERYTHING is based on seniority so always expect to work a terrible shift, have zero life balance, or ever spend a Thanksgiving or Christmas vacation with your family unless you been with the company for years already. Employee attrition is at its worst which is why the department is understaffed. Rather than hire more talent, the current employees and forced to work harder. Bonuses taken away. Events taken away. Schedules are inconsistent. Business hours are inconsistent. Not enough technicians for residential customers but worse for business customers. Very little team work. A lot of broken promises and let downs on a regular basis.
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3.0
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Endless Sea of Work
I was hired during the merger with Time Warner Cable and Brighthouse Networks. I took over the work of 3 TWC employees who took a buyout and left the company. After two years I was still doing the work of 3 people with no relief in sight. After I left they broke my job up and distributed it among 4 other people.

At a company this size, and given the attitude of management, they were perfectly willing to wait until something broke (in this case, me leaving) before fixing something. This seems to be a managerial technique there: continue until something breaks, then fix it.
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5.0
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Great place to work
Great place to work, happy environment.I would definitely recommend. Everyone is helpful and willing to help you learn. They really go out of their way to make the employees feel appreciated.
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5.0
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Good
Management was good , district and store manager is amazing they really care about the employees and team members are fenomenal. Only thing that sucks is getting yelled at by customers
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1.0
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High turnover rate. Management and training is horrible.
If you love being overbooked and under staffed, constantly behind schedule, mandatory overtime almost every night and have to work on days off and holladays, threat of being written up for any little thing, being secretly spied on and photographed (yes, it's true), a monthly report card that grades you on some things that are completely out of your control, installing inferior equipment, this is the job for you.
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Overall rating
3.5
Based on 13,424 reviews
5
3.3K
4
3.8K
3
3.4K
2
1.4K
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1.4K
Ratings by category
3.3
Work/Life Balance
3.8
Compensation/Benefits
3.1
Job Security/Advancement
3.1
Management
3.2
Culture
Ratings from women
2.8
InHerSight Score
2.5Personal Development
3.3Career Opportunities
2.6Family Support
Women rate the female-friendliness of their workplaces on InHerSight