Spectrum
Spectrum Employee Reviews
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Based on 10,260 reviews
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Featured review
Spectrum selected this as a representative review
Excellent training program, great benefits, awesome people!
Tech Support (Current Employee) – St. Petersburg, FL – March 6, 2018
The training is done in a very systematic comprehensive manner — 3 weeks of classroom, 2 weeks OJT with mentors. During the first day, information on security, business practices, comp services (free cable and internet) benefits, and opportunity for career growth are covered.The trainers, mentors, and managers that get you through the first five weeks are incredibly intelligent and caring — they WANT you to succeed!
Pros
The people, free coffee, great insurance & retirement
Cons
Takes awhile to earn leave time, PTO a little less than what other companies are doing.
It is like being back in high school.
Service technician (Former Employee) – Houston, TX – July 20, 2018
Go see if truck gonna start.
Wait til about 9:30 a.m. to get work orders
Since i been at Spectrum i learned how to install and service scoreboards , marquees. Talk to customers face to face and also over the phone .
Solder on p.c. boards ,make ether net cable , learn low voltage .
Wait til about 9:30 a.m. to get work orders
Since i been at Spectrum i learned how to install and service scoreboards , marquees. Talk to customers face to face and also over the phone .
Solder on p.c. boards ,make ether net cable , learn low voltage .
Pros
isurance, 401k
Cons
managers not good, raises are small .
Unappreicated
Internet/Phone Tech Specialist (Current Employee) – St. Petersburg, FL – July 19, 2018
As far as my experience goes at corporate call centers this is the lowest on my list. From the first day that I walk through the doors of spectrum there was a lack of competency, from the staffing the is not sure whether there is a meeting at five or not to the lack of managerial assistance resulting in one or two coaching sessions in a two month period. Though it is nice to not have to pay for the internet it is not worth the malestrom of stress and confusion that this company has sweeping through its halls.
Pros
complementary internet\phone and cable
Cons
managed attrociously
Stressful; it's a fact for a call center
Customer Service (Former Employee) – Greensboro, NC – July 19, 2018
Spectrum is okay as far as call centers go. A stressful job by nature. Calls came come in back-to-back. Management does seem to be concerned. Ok job.
Cons
Stressful by nature
great place to work
Customer Care Rep (Former Employee) – Bedford, TX – July 19, 2018
plenty of opportunities for growth within the company. The staff was great, and they always wanted to see you to do your best. You are always rewarded for your hard work. Loved the free services.
work
Customer Service Representative (Current Employee) – West Columbia, SC – July 19, 2018
◾Customer Service Skills: The customer is always right. You will need to be able speak in a friendly way to customers and potential customers, listening to their needs and helping communicate options for them.
◾Communication Skills: You will need to speak to customers about a product's different features, and answer any questions they might have.
◾Flexibility: You might have to work long hours, nights or weekends.
◾Persistence: Not every customer is going to be a sale. Being able to bounce back if you lose a sale will be key for this job.
◾Communication Skills: You will need to speak to customers about a product's different features, and answer any questions they might have.
◾Flexibility: You might have to work long hours, nights or weekends.
◾Persistence: Not every customer is going to be a sale. Being able to bounce back if you lose a sale will be key for this job.
The company was better when it was Time Warner Cable
Dispatcher (Current Employee) – Charlotte, NC – July 19, 2018
The company was a more organized when it was Time Warner Cable. There are too many changes happening in a short period of time without any consideration for employees with families and other obligations. You’re expected to work nights, weekends and holidays. Since the merge there is no opportunity for growth or advancement in my department. If you post out for a different position within the company you’re expected to keep the same pay and do more work. Also, if you apply for a position you will never hear back from the recruiter. They usually extend the courtesy to at least send an email declining the application. I applied for a position last October and never heard from anyone and also in April, nothing.
Pros
Benefits
Cons
Schedule, no opportunity for advancement, unorganized, poor training
Culture shock
Vendor Manager/Credit Services Specialist (Current Employee) – Charlotte, NC – July 19, 2018
I love working for Spectrum because of the benefits. I believe that since we merged, the culture has changed dramatically. It often feels that you are not cared about or just a body in a seat.
Spectrum
Regional Account Executive (Current Employee) – Cincinnati, OH – July 19, 2018
I have been in sales a long time. When I started here I was told nothing but lies. I think it should be partially blamed on them implementing a new internal system. There are many dishonest people who work here and finger pointing galore. This place is time warner with a new coat of paint all over again. Beware!
Pros
Fantastic benefits
Cons
Lies, micro management, finger pointing
Want to know more about Spectrum? Just ask.
What is the interview process like?
Billing
Customer Service/Billing Representative (Former Employee) – Charlotte, NC – July 19, 2018
They don't care about their customers or employees. The customers are always irate about high bills. Every customer is angry. I will nit recommended this job to anybody
Pros
Nothing
Cons
Everything
Great Company
Corporate Fleet Manager (Current Employee) – Denver, CO – July 18, 2018
Very optimistic about companies future. The total compensation package is extremely competitive. Very welcoming company culture. Typical corporate politics with an organization of this size.
Pros
Total compensation and benefits
Cons
Corporate politics
Great place for someone with customer service career goals
Chat Representative (Current Employee) – Louisville, KY – July 18, 2018
Great colleagues,management,etc. if your career goals involve customer service, this is the right place for you. It can get stressful when there are service outages and people are calling or chatting in angry.
Overall, this is a great place to nurture your career in customer service, while also honing your technical skills.
Overall, this is a great place to nurture your career in customer service, while also honing your technical skills.
Pros
Great benefits, work environment
Cons
Angry customers
Good Management, lively employees and exceptional integrity
Greeter/Customer Service (Former Employee) – Eagle Pass, TX – July 18, 2018
Spectrum workers are bound to their policies like a duck likes water. Speaking generally, less that an average amount of customers will be outraged at the notion of following company policy and, for no just cause. The office atmosphere is nice, including the overabundance of snacks and refreshments for morale, I guess?
Pros
Free lunch (sparingly)
Cons
none
Stressful work environment
Broadband Installer (Former Employee) – Irwindale, CA – July 18, 2018
Work in heat or rain. Run cable through attics with temperature up to 130 degrees. Run cable under houses with dirt and dead rats and animals. Hard strain on your body. Pushed to work fast with no errors.
productive
Murata Technician (Former Employee) – Kings Mountain, NC – July 18, 2018
This was a textile company with newer automated machinery. Fun learning the new machines . Later started leaning to be a technician before plant closed.
Pros
learned new machinery
Cons
nine
High pressure work environment
Regional Operations Analyst (Current Employee) – Ontario, CA – July 18, 2018
I have been with Spectrum since they were Time Warner Cable. Since the merger of TWC and Charter, the company culture has evolved greatly into a more fluid structure; that is, we don't get communication about what is going on until last minute, and then we have to adapt immediately. Communication about vision and direction is always changing, and about half of the time we hear those changes. People hoard information, and there is a more tense atmosphere of uncertainty that now pervades the company.
Pros
High pay, good benefits
Cons
workload, company culture, advancement opportunities, communication
Management Very Flexible
Regional Business Analyst (Current Employee) – Greenville, SC – July 18, 2018
Management is very flexible at Spectrum. Although you have the ability to work remote most of the day is spent in the office. It's a good environment to develop your skill sets. Most of the training is hands on and there have been classes offered outside of the office for additional training. Overall it's a great place to work
Pros
Free Lunch, Ability to work remote from time to time
Cons
Ability to not be able to work remove all the time.
Awesome pay but very stressful
Retail Sales Associate (Former Employee) – Brownsville, TX – July 18, 2018
shift bid/ worked 8:30- 5:30 shift, store closes on Sundays, pay was hourly plus commission. very fast paced and very stressful, nonstop customers complaining about bills too high.
Pros
excellent pay and benefits
Cons
very stressful
Great place to start out
Business Class Technical Support Representative (Current Employee) – Columbus, OH – July 18, 2018
Spectrum offers good benefits and competitive pay, most positions are burner position just something you dont want to do for too long and there are not a lot of advancement opportunities.
Ratings from women
2.7InHerSight Score
2.5Personal Development
3.3Career Opportunities
2.4Family Support
Women rate the female-friendliness of their workplaces on InHerSight
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