Poor tool stability, and management can vary
Internet and Phone Repair Agent (Current Employee) – Saint Petersburg, FL – November 15, 2018
It's a call center. The call volume can vary, and it's nice when it's low, but can be stressful when things are back-to-back. However, things are released before they should be, both for the tools to support customers, and for customer features themselves, so you occasionally have to deal with explaining to the customer that nothing can be done right now. Management can vary, there are lots of new supervisors, and how strictly they adhere to policy or how lenient they are about stats or behavioral issues can vary greatly. Benefits are excellent and the free cable service is a plus, but it does take a certain kind of person to work well there.
Complimentary Spectrum Services, Excellent Healthcare
Poor tool stability, management can vary