Spectrum
Spectrum Employee Reviews
Found 11,677 reviews matching the search See all 11,760 reviews
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Featured review
Spectrum selected this as a representative review
Good solid job
CUSTOMER RELATIONS ADVOCATE (Former Employee) – Rochester, MN – February 2, 2019
The job involved troubleshooting video and internet equipment remotely, Other duties were involved as needed. Company provide excellent training and management support. Hardest part of job was meeting all metric levels consistently and still effectively assist customers, The best part of job was helping said customers and receiving thank you,
Pros
Discounts
Great place to work, long hours
Director, Engineering (Current Employee) – Greenwood Village, CO – March 24, 2019
Great place to work, great people, but the work days are long. There is an abundance of opportunity and work to go along with it. The most enjoyable part of the job is working with modern technology, and the talented people that comprise the company. The hardest part of the job is meeting all of the demands within reasonable time frames, but with limited staff resources.
Great company to work for
Crew Member (Former Employee) – Plattsburgh, NY – March 24, 2019
Great company to work for. Advancement opportunities available with self driven career path with company provided training.
Busy environment focused on customer service to met customer expectations and balance with home life.
Busy environment focused on customer service to met customer expectations and balance with home life.
Pros
Good Salary, employees are treated fairly, deverse workforce.
Productive and fun
Professional Internet and Voice repair (Current Employee) – St. Petersburg, FL – March 24, 2019
Staff support from training right on into On the Job training
Leads and Supervisors are very supportive
You cannot fail - they will help you every step of the way to help you succeed and thrive. More experienced agents will point you in the right direction when you get stuck and everyone is very involved in your success. Every day goes by so fast and you never get bored.
Plenty of opportunity to exceed expectations and grow in any direction your heart desires.
Leads and Supervisors are very supportive
You cannot fail - they will help you every step of the way to help you succeed and thrive. More experienced agents will point you in the right direction when you get stuck and everyone is very involved in your success. Every day goes by so fast and you never get bored.
Plenty of opportunity to exceed expectations and grow in any direction your heart desires.
Great opportunity to make money.
Inbound Sales Supervisor (Current Employee) – Morrisville, NC – March 24, 2019
Since merger, information has not been disseminated from the top-down efficiently. System outages occur frequently effecting the agents commission as they are still expected to take calls.
Pros
Great benefits, free cable
Be careful
Warehouse Worker (Former Employee) – Fenton, MO – March 23, 2019
Good professional workplace. Decent pay. Overall not mentally demanding as physically, focus and detail demanding. So if you have a high school education, can follow instruction and physically able, You are pretty much golden.
Con: (Based on warehouse you work in)
little to no job advancement
No real job security
Manager differing in quality from tough but fair and good boss to crooked and poor boss.
Constant rule changes.
Con: (Based on warehouse you work in)
little to no job advancement
No real job security
Manager differing in quality from tough but fair and good boss to crooked and poor boss.
Constant rule changes.
productive fast paced
CALL CENTER CUSTOMER SERVICE REPRESENTATIVE (Current Employee) – Worcester, MA – March 23, 2019
Fast paced work environment and good company. management is just poor. Positive attitudes and good benefits. Great discounts. Good security. Great employees who are helpful with any questions.
Great opportunity
Lead Billing (Current Employee) – Riverview, FL – March 23, 2019
Great chance to move up in the company and we learn from each other. Calls are fast paced, and we teach other policies and procedures. I take escalated calls and coach agents on opportunities.
Amazing Benefits and pay, HIGH STRESS
Retention Specialist (Current Employee) – Auburndale, FL – March 22, 2019
It is a great place to work, the hours aren't all that great but the benefits and pay are great. It is very high stress from the moment you walk in to the moment you leave and it is not an easy job at all but the pay makes it worth it
Pros
Pad time off, good insurance
Cons
Unrealistic goals, long days, screaming and disrespectful customers
Toxic Environment
Internet and Phone Technical Support Specialist (Current Employee) – Saint Petersburg, FL – March 22, 2019
Bait and switch — started out fun and rewarding through classroom training and OJT — once you’re on the call center floor, there’s no more sense of teamwork, and you become a number to Management. All they care about is handle time and “productive” time — not much for quality and the overall customer experience. Morale is bad, turnover high, and Management doesn’t have a clue. Do yourself a favor and work anywhere but here.
Pros
Free coffe, free cable & internet
Cons
Toxic culture
Time warner Cable/Spectrum was great
Collection Specialist (Former Employee) – Farmers Branch, TX – March 22, 2019
Had a great experience with this company. Love management my team and had a wonderful time- reason I left was seeking more income for my family & purchase a home
Fast pace
Call Center Agent IT (Former Employee) – Maitland, FL – March 22, 2019
It is a fast pace work environment and not just in the call but in the changing of everything from how they're training you to the software that you're using. But if you are able to keep your cool and keep up with everything your hard work will pay off.
High stress due to abusive customers and unfriendly sups
Billing Representative (Current Employee) – Vancouver, WA – March 22, 2019
Pay is good at expense of health and happiness. Co needs to treat employees like customers. They continually do business with customers with charged off or bad debt accounts letting that customer reopen accounts under their and all their friends leading to a very bad business model.
Pros
Pay and benefits
Cons
Work environment too fast paced no time to check email impersonal and sups lazy
Only take this job if you have referrals in construction/government
Account Executive/Sales (Former Employee) – St. Louis, MO – March 22, 2019
"Account executive" means outdoor business door to door knocking. They just give you a list of addresses and you show up and try to sell Spectrum services. If you are in a legacy charter area, steer clear. In my market we were at about 80 percent market penetration and had about 50 sales reps. Spectrum will lure you in with their commission structure, but you'll soon realize that its near unobtainable. Some of the best reps on my team that had been there for years were not hitting the monthly quota consistently, and they had multiple referral partners.
If you do not sell a minimum number of services they will not pay you commission at all. When looking at monthly reports, about 60 percent of reps country wide were under the minimum.
Management only care about sales, and for being an outdoor job you will be heavily micromanaged. Two conference calls per day, a two hour weekly meeting, and a 1 hour one on one per week. Management constantly harasses their employees through group chat during the day asking for updates.
If you do not sell a minimum number of services they will not pay you commission at all. When looking at monthly reports, about 60 percent of reps country wide were under the minimum.
Management only care about sales, and for being an outdoor job you will be heavily micromanaged. Two conference calls per day, a two hour weekly meeting, and a 1 hour one on one per week. Management constantly harasses their employees through group chat during the day asking for updates.
Pros
Ramp up commission the first month
Cons
Management, quota, commission, company culture. Door to door
Advancement opportunities limited by work location
Workforce Management System Administrator (Current Employee) – Rochester, MN – March 21, 2019
Direct supervisor located in Louisville. Opportunities for advancement or diverse jobs are limited to specific locations. Once a certain level is attained within your specific job role, the only way to advance or move to a different job role is to relocate.
Pros
Good benefits
Cons
Opportunities for advancement are geographically limited
You must take a lunch
Advance Service Technician (Former Employee) – Rochester, NY – March 21, 2019
Overall I never work that Spectrum it was formerly known as Time Warner Cable my opportunity there to grow started out okay until management change and a resulting in leaving the company
Fun place
Customer Service Representative (Former Employee) – Columbia, SC – March 21, 2019
Always a different event or wsys to keep your spirits up while working. Fun place, do your work hit goals and you can advance.
Stay away from cliques and gossip
Stay away from cliques and gossip
Pros
Advancement
Cons
Cliques
Good company where you can move to different positions
Senior Marketing Analyst (Current Employee) – Greer, SC – March 21, 2019
Good company where you can move to different positions, if you are willing to put in the work and wait for your opportunity.
There are multiple departments that do all different kinds of work, that you can move in to.
There are multiple departments that do all different kinds of work, that you can move in to.
Billing Dept
Customer Care Professional (Former Employee) – Indianapolis, IN – March 21, 2019
Attracted potential customers by answering product and services; suggested information about other products and services.
Opened and recorded customer account information.
Maintained customer records by updating account information.
Opened and recorded customer account information.
Maintained customer records by updating account information.
Great place to work!
Business to Business Sales Professional (Former Employee) – Hurst, TX – March 20, 2019
Great company with good benefits! Company 401k match (6% match + 3%bonus) is best I have ever seen! Employees are treated with respect and office has a good vibe.
Pros
401k insurance
Cons
network issues
Overall rating
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31%say women are treated fairly and equally to men
27%would recommend to other women
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