I feel like the best way to explain my time here would be toxic. Higher-ups lied directly to employees, they route calls specifically to places depending on the prompts they use ( but claim they don't send new customers to employees.) My first few months I preformed well and made decent money. As soon as your quality changes there ( which happened fast when management couldn't explain how the commission system worked) I began to receive way more "bad" calls. EVERYONE spoke about how they wanted to leave and how that place was toxic.