Project Manager (Current Employee) – Atlanta, GA – January 2, 2018
The unnecessary stress placed on the PMs is a very real issue due to the lack of resources for which the PMs can assign to a project. The management team is heavily focused on sales while we should place more emphasis on being able to support the current level of customers
Technical Support Analyst (Former Employee) – Eden Prairie, MN – November 13, 2017
Stressful, on-call, average 50 hrs/wk, juvenile behaviors, boys club, excessive f-bomb cussing, unprofessional. Monies available for sales teams to go to a warm sunny resort for "training" but none for raises for tech staff which are the driving force for the 99% customer service renewals. Clearly, tech staff is under appreciated and under valued. Enough with the free pizza and bagels. Try a raise instead.
poor management and high workload demands can impact your performance and quality of work
Senior Project Manager (Former Employee) – Plano, TX – November 10, 2017
Management was poor at this company in the PMO area. Very little support when customer complaints were recorded. Excessive workload negatively impacted quality and work performance. Many PM left the company and salaries were very low compared to position requirements and national average for project managers.
The biggest asset was the ability to work from home.
too many project assigned to allow for best qulity of work and performance.
Student Intern (Former Employee) – Eden Prairie, MN – October 12, 2017
this was y favorite internship. I loved it so much that I decided to do and extra year with them. They kept me busy and even though I was there youngest employee they never made me feel as if I was any less then any other employee.
Technical Support Analyst (Current Employee) – New York, NY – September 16, 2017
We work a combination 40 hours a week plus one Daily On Call day per week. Weekends are rotated about 1 in every 5 or 6 weeks for a full weekend. Ticket counts are high. Documentation is poor or non-existent. Advancement in Technical Support is slow or non-existent. It is kind of the 80 - 20 rule with 80% of your tickets taking only a few minutes / hours to resolve. The 20% can take weeks, months or even years to resolve. We use remote support to do almost everything. We do a fair amount of QA type work as well gathering and analyzing logs, install patches and code changes. The work is very demanding the vast majority of customer are easy to work with. Prioritizing of tickets is difficult as many things come into play it is not just first in first out. We receive the tickets secondhand and much of the critical information is missing.
Sales (Current Employee) – Eden Prairie, MN – July 26, 2017
I've met many good people and made many good friends at Spok. The pay and benefits are on par with health, dental, vision, etc. They have many long-term loyal customers that have stuck by them through the legacy companies. I've had some great managers and others that are serious micro-managers. For the most part, you have the freedom to do your job.
Good people, customers, pay, benefits, 401K match, stock purchase plan. President's Cup sales trip is very nice.
Disfunctional at times. Frequent fire drills from management creating redundant work
Manager of Technical Support (Former Employee) – Bedford, NH – September 13, 2016
Very busy each day. I learned about people and customers. Managment was changing a lot but fair. My co-workers were great. Hardest part of the job was I had to be available 24x7. Most enjoyable were the co-workers and customers.
Leader in directory lookup and critical care secure messaging
Manager of Customer Service (Former Employee) – Manchester, NH – September 13, 2016
Fast paced environment I learned a lot about managing customers and staff Managment was good Co-workers were always willing to help Hardest part of the job was work/life balance Best part of the job was the people and being able to provide great support to customers and get their satisfaction.
Fun work place with a support management group. Great team to work with. I had a variety of duties daily and they were challenging and exciting. Colleagues considered to be a great group of people and team players. Overall the company and job itself as a whole was a laid back environment to work it and company to work for.
Production Control Manager (Current Employee) – Plano, TX – November 17, 2014
Day starts aroud 7:30am ends around 5:00pm most days. There are instances working longer hours.Operations Manage Receiving - Shipping - Customer Returns - Fulfillment - Inventory - Production - Payroll for my group - Saftey Team member - Lift truck Training and Records