Even if you work hard and get full time, you'll only make minimum wage. Very little work-life balance. Communication is terrible, several pages/calls to get depts to attend to customers (with many customer walkouts as a result), managers rarely come down from the office to help out if it gets busy. Severely understaffed at the front end, long stretches of time with nothing to do and no projects given.
Lots of gossip and drama, badmouthing of current and former workers by employees and management and it makes the place feel like a high school vs. a legitimate business.
Rude interactions between workers and customers that results in customers complaints.
If you have any sort of issue with customer harassment, and if management, in dealing with said customer, would result in SW losing them, expect to be refused any help beyond a bare minimum...if you get any help at all.
Fun coworkers, fun customers (usually), decent benefits, you get full time if you work well.