Productive but very challenging
Program Specialist (Former Employee) – Springfield, MA – April 5, 2018
This job was productive but overall a highly stressful position. On average, we worked 8 hour days but due to being assigned over 200 clients per program specialist and not being able to keep up with the demand of the organization, we often had to work extra hours on Saturdays. This job was highly stressful due to having to attend clients via phone, appointments and walk-ins. I also had to qualify, re-qualify and disqualify clients based on changes in their financial history, etc.
Learned a great deal of interpersonal skills, despite much disrespect and negativity towards me on behalf of many clients.
The backing of management wasn't quite the support needed from an organization of this magnitude.