Associate (Former Employee) – Chicago, IL – January 23, 2019
The Chicago location is in a ritzy area surrounded by high end name brand stores, so you can already imagine the type of people who come through those doors. Rich people are cheap, they’ll complain about the prices but still buy a dozen cupcakes. They’re very entitled and will complain and try to get a free cupcake. The customers are what makes the job harder. You’re dealing with people who are in their 40’s & 50’s getting worked up over CUPCAKES. THAT BLEW MY MIND. You’ll get those customers who will file an imaginary complaint for the sake of a free cupcake. Our jobs do not matter to these customers, as long as they get a free cupcake. And that’s part of the issue. The customers know if they complain, they’ll get something free. The turnover rate is high even in management. They had to find a new store manager as well as assistant manager because of how stessful this place is. Also, the dress code is that you cannot wear anything that’ll block your Sprinkles t shirt from view. So even if you’re in a cold place like Chicago, you can’t have on a light jacket when the line is out the door or when the door is constantly being swung open. The heat couldn’t be up too high or the cupcakes would sweat so we had to freeze for 8 hours.
Free cupcakes, $50 gift card to the store each month
Customers, how easy management gives into customers, long lines
Front of House Associate (Current Employee) – Houston, TX – August 25, 2018
Sprinkles used to have a great culture. When I started working here, I experienced the remnants of that. Everyone was happy to be there, and it felt like I was working at a cool artisanal place, but as time passed that was replaced with a culture of meeting ridiculous goals, cutting labor, and firing people for minor indiscretions. Every day is a slog to get everything done in a reasonable amount of time because we're in a perpetual state of being understaffed. The turnover rate is impressively high. This place COULD be a fantastic place to work but corporate's complete lack of care for its employees has made that all but impossible.
Team Member (Former Employee) – Tampa, FL – September 5, 2018
The environment at Sprinkles was very lively with the managers and the coworkers all being very nice and welcoming. The customer service there was great, making for a good day at work with the customers being happy.
Cupcake and ice cream discounts, gift card every month
Manager (Former Employee) – Orlando, FL – August 2, 2018
Sprinkles used to be great. They used to care about people first (guests and associates) and it was a fun, positive environment and a job I looked forward to every day. All of that was lost when corporate changed. People came in to "save" the company, but their approach was completely wrong. They stopped caring about people and all the values that made Sprinkles great - it is strictly about cutting costs and making money. They are not willing to pay people what they deserve and the hours required are absolutely ridiculous. There is little to no support from leadership, but even if they were helpful, nobody had a clue what they were doing or how to help at a bakery level. Nothing is a conversation, they don't want to hear opinions or feedback - especially if you are a female leader. Hopefully one day they will return to their roots and realize what matters is the people and the product - not the dollar signs.
Front of House Associate (Former Employee) – Scottsdale, AZ – July 9, 2018
Sprinkles is a great place to work if you are a student or a young adult. The hours are very flexible and the day-to-day tasks are easy to accomplish. Associates are friendly and contribute to a positive working environment. Compensation is not as high as it could be, but associates receive weekly cash tips in addition to a paycheck every other week.
Sales Associate (Former Employee) – New York, NY – July 6, 2018
Working at Sprinkles, you have to have a lot of patience and accept being under appreciated. They baby their customers way too much and have a "Never say no" motto. Being that the majority of their customers are stuck up rich people who have never heard the word "no" in their life, it's quite frustrating arguing with them over something as minimal a cupcake flavor being out of stock. They go way too above and beyond for their customers, to the point where it affects the associates in a negative manner. It's not worth working here honestly.
Cashier/Customer Service (Former Employee) – Chicago, IL – April 14, 2018
I work there for 15 mons and got fired off one complaint from a customer who lied and exaggerated but they didn’t care i had a good track record with the company ... they over work you by being under staffed, they don’t appreciate work ethic and as mention aboved are willing to lose model employees because someone complained .... it is food service compliants are going to arise so firing someone who got 1 complaaint in over a yr is poor management and poor company policy’s
Under staff, non appreciative, dont back up employees
Sales Associate (Former Employee) – Westlake Village, CA – April 17, 2018
Indeed hasn't posted my review after three times trying to publish it. TERRIBLE place to work at. Only meant for minors, and in the end screws people over 18 since you have to stay longer and possibly by yourself. Westlake Village Store is unorganized especially management.
Froster (Former Employee) – Austin, TX – April 15, 2018
This company is poorly managed and treats their employees badly.You can put in extra hours, work extra days and try to do the work that should be done by a team of 4 by yourself and still be unappreciated. If you want to feel like anything you do just isn't good enough, this is the place for you!!! Not to mention if you don't fit the "Sprinkles aesthetic" they wont hire you and if for some reason they do, you'll most likely work in the back of house and wont be given the same opportunities as the front of house associates. But don't worry, you all get treated with the same amount of disrespect so I guess that makes up for it!!! I'd have to say the only good thing about this job was having a few nice co workers to help you get through the day. But in the end it just wasn't enough to keep me there. Save your self respect and don't work here.
Associate (Former Employee) – Austin, TX – March 20, 2018
sprinkles used to be a place where all employees loved their job and would be excited to come in. with many people getting fired, no replacements hired, and sketchy things going on with management trust was completely gone. if you ask any person from management a question, they all would come up with several different answers to the same story. they do not appreciate employees, and the employee turn over rate is very high because of this fact. hopefully this place can become what it used to be.
free cupcakes and ice cream
untrustworthy management, fast paced, stressful, low pay for the work
Hand scooped (Former Employee) – Glendale, CA – December 2, 2017
Working at sprinkles was eye opening. Who knew baking cupcakes could be so stressful. You need thick skin in this type of environment. Everything is done on a time crunch so you must be able to exercise patience while also moving fast.
General Manager (GM) (Current Employee) – La Jolla, CA – November 15, 2017
I've never had a job quite this fun! If you love interacting with people all day, then this is the place for you. There is something so special about cupcakes, for any occasion, that brings smiles to all guests and I take great pride and bringing those smiles.
General Manager (Current Employee) – New York, NY – October 21, 2017
I love working at Sprinkles! Everyone is very cheerful, happy, friendly, and kind that works at this company. At our location, we would get very busy during the lunch rush but slow down in the evenings. A typical day includes helping guests, boxing cupcakes, cleaning the bakery, and filling pre-orders. As a a manager, you make sure that your team is motivated and productive while ensuring every guest has the perfect interaction
If you are looking for a happy place to work where everyone respects each other, then this is the company for you.
Free cupcakes and ice cream, happy co-workers, happy guests
Cupcake associate (Former Employee) – Atlanta, GA – October 3, 2017
Not flexible working hrs, chaotic and poor management. The hardest part of the job would be dealing with difficult customers without management to assist, and balancing a busy school life with a tight knit schedule with little room for flexibility.