Great Snacks, lack of training and bag management.
Customer Service Representative (Former Employee) – San Francisco, CA – November 28, 2018
I would use my badge to get into work and there I would go upstairs to the kitchen and grab breakfast that they provided for us. Then I would go down to the main floor, put on my headset and turn on my laptop. I begin taking calls some maybe easy but some are difficult. Since we only had a 2 day training because they needed so much help we didn't have a chance to go over everything. When we need help the only thing we're allowed to do is message our supervisor whose sitting 15 ft away for further instructions, but he's confused hisself because he didn't get the proper training.At this point the customer is frustrated because you have them on hold for so long. Just a mess, the best part was the food sadly.
need better structure