Job Satisfaction Depends on Department and Manager
Operations (Former Employee) – San Francisco, CA – September 5, 2018
I loved my coworkers! You can learn a lot about the multiple Square products if you seek it. The most enjoyable part of the job was my coworkers who were all a pleasure to collaborate with and work the hours with. The work environment and job satisfaction can vary greatly by the manager or lead that you work directly under. Compensation is less than the industry average compared to other tech companies.
free breakfast and dinner, great healthcare plans, commuter benefits, health & wellness re-imbursement, great coworkers
Customer Success Advocate (Former Employee) – St. Louis, MO – June 26, 2018
My time at Square as a contractor was wonderful; however the role of a contractor was very competitive. Typical work day would start at 8 am and go to 5 pm. I learned a lot about (even more than I have ever before) about being empathetic. I'm usually a straight forward and to the point kind of person. The people and the culture were amazing.
However, we got a new team lead around my end of being at Square. I didn't feel as supported as I should have been by my lead and definitely felt as though they played favorites and wanted only those to succeed.
Business Development Representative (Former Employee) – St. Louis, MO – June 11, 2018
I worked at Square for over a year and had a wonderful time. The company gives you so much in return for your hard work. They give you awards, flexible hours, and a environment that is like no other. They hire good people to be around and though I worked very hard and some days were longer than others I still looked forward to going to work every day.
Good environment, good coworkers, good management, good benefits
Professional Services Consultant (Current Employee) – San Francisco, CA – June 6, 2018
- Most management is great, some can be a little bro-y - Great benefits, but an education reimbursement would be nice - Stock price is soaring - Lots of new products, but a lot of competition as well - Good culture that wants to help every merchant - Very open discussions between teams
Accounts Payable Accountant, Payments Specialist (Former Employee) – San Francisco, CA – April 28, 2018
Square was a unique and challenging opportunity. I learned about payment processing, SaaS, and the E-commerce/Retail industry. Worked with the greater accounting and finance organization through many stages of the IPO process.
Contractor through Swoon (Former Employee) – San Francisco, CA – April 10, 2018
breakfast was provided before 9am, then starting the work day we would work on our assignment as efficiently as possible. It was a very relaxed place and I hated to have to leave due to a living relocation.
Cash App Customer Advocate (Current Employee) – St. Louis, MO – February 28, 2018
Square is a team based company that allows you to show your competence and diversity. My typical day at work is conversing with merchants and customers and coworkers in regards to the Square Cash App. The hardest part of a job is when customers don't want to hear the outcome of the best solution provided when it comes to money transactions. The most enjoyable part of my job is making my customers happy and receiving thank you emails for being detailed oriented.
Integrity, Referrals, Via-Email, Hour Breaks, Organized, Professional, and Team Oriented
When customers are not tech savvy and their not able to talk over the phones to discuss their issue
Great company, generous pay, outstanding benenfits, unique work environment, horrible job
Square Support (Former Employee) – St. Louis, MO – February 15, 2018
The worst job in my life. The training was only two weeks which nearly isn't enough time to process and apply the mass amount of information once you start taking calls. The management was a joke. Managers not only didnt take calls, but they were not even trained to take calls which makes no sense especially when they had one on one coaching sessions to improve call quality. How can a manager tell an employee how to do a job when the manager doesnt know how to do the job? Very stressful job which is why most people dont like working here. This job would only be good temporarily, but not for long. A job, but certainly not a career.
Customer Support Representative (Current Employee) – St. Louis, MO – February 3, 2018
They draw you in with the pay and benefits. When you actually start working after lackluster training, it’s super stressful. Managers play favorites, while claiming to be transparent when they are really sneaky. The STL office is the worse of the three support offices. The energy is so tense and negative because of the managers. Don’t expect to get an opportunity for advancement unless you’re friends with the managers.
Managers don’t know what we actually do, They’ve never been trained on the system. Favoritism is number one.
Talent Acquisition Coordinator (Current Employee) – Atlanta, GA – December 7, 2017
Very strong engineering team, people are fantastic to work with, and generally collaborative culture that minimizes corporate bureaucracy. Leadership and teams strive to create an environment that is comfortable and inclusive to all in a genuine way.
Unlimited PTO, high stock compensation, high salary, very good health care