Stressful Work Environment
Patient Account Representative (Current Employee) – Springfield, IL – March 27, 2018
I cannot speak for the rest of the departments with St. John's but I can speak for the divisional business office. First off, St. John's has their own business office within the hospital but when you work at the "divisional" business office, you are employed by and get paid through St. John's even though it is considered "HSHS". The difference in these two is the pay. For corporate HSHS employees, the rate of pay and advancement is much better. To work in the "HSHS Divisional Business Office", you do not get that same pay, you get the lowest of the low through St. John's. Even though you do the same thing as other workers within "HSHS", you do not get the pay. After catching on quickly and taking over most of the difficult tasks, no advancement or increase in pay was offered when asked. The raise each year ranges from $0.20-$0.50 and that is with getting the best evaluation in the office. There is now a revolving door with this business office because they do not value the employees there even though they are the ones who get the insurance companies to pay the claims to make the hospitals money. The work load is also extremely stressful. They expect you to work over 1,000.00 claims and if you missed even one they are right on top of you. No one is held accountable either. The plus sides were being able to juggle personal life with work life and they were very understandable. Other than that, this place is joke!
Understanding with personal life issues.
Horrible compensation, horrible coworkers, no accountability, no appreciation.