Poor management, no leadership skills
Patient Representative (Former Employee) – Indianapolis, IN – December 21, 2018
The primary care center has really poor management. They have no type of organizational skills whatsoever. Nothing is ever communicated. Every week new tasks are added to your work load but don’t want to compensate for the amount of work. They tell you how to do your job but they themselves don’t have a clue on how to run the front desk. There is so much gossip and favoritisms which are mainly people that pick and choose what they want to do so the rest of the staff gets stuck with another persons work load. They allow clients to speak to the staff any kind of way and the staff gets reprimanded for it! You get no type of compassion if you have family/life emergency. You can’t take off if you don’t have the time for it. They mislead you when you apply for one job they use you to their advantage. When urgent help is needed management is never around, and are not well educated when it comes to questions about essential needs..(ex: insurance questions, scheduling, and more.) No breaks. They tell you not to use your phone while at work but 100% of the time they will try and communicate with staff through personal text messages.
Not hard work, pretty easy to learn what’s needed for the job
Gossip oriented place, favoritism, poor communication