Very fast work and great to work with the Doctors but the organization is the worst the last thing they think is in there employees and over work their employees. They need to think and value more their employees and their Patients care.
Loved the work I did and working with my coworkers. It the organization does not value hard working actual employees and over work employees! They only add work to actual employees but not looking to actual hire more employees.
Certified Medical Assistant (Former Employee) – Stamford, CT – March 26, 2018
Fast paced, good learning and skill building environment; fresh out of school medical assistants are always welcome to jump start their carrer . Loved the coffee & tea & lounge areas & bday mini-parties.
Contact Center Agent (Current Employee) – Stamford, CT – March 18, 2018
I work in a very faced-paced centralized contact center environment. I schedule for 40 different physicians, which consists of eight different practices. Each call is completely different and must be tailored to each patient. I train all new hires and assist my current colleges with any revised updates that may occur throughout the day.
Working for eight different practices, it has given me the knowledge in medical, without having a clinical degree. I have learned how to differentiate and understand the patients needs, which sometimes the patient my not know themselves.
Management is excellent for acknowledging each employees quality of work. They are encouraging and uplifting. My management team has an open door policy and, is always accepting of new ideas from myself and my peers for improving the quality of patient care.
The most difficult part of the job is the pain and suffering of the patients.
The most rewarding part of my position is to place a smile on a patients face in their time of need. Building a good rapport with each patient and their families consistently.
To make a difference in people's lives everyday, there is such a positive impact that can be made on patients lives on a daily basis, I truly enjoy building the patient care experience daily.
Exposed to a large amount of sickness and sometimes nothing can be done, When a patient becomes deceased
Receptionist/Scheduler (Current Employee) – Stamford, CT – March 16, 2018
I learned from my peers and staff/specialties affiliated with the center. A typical day consists of scheduling appointments for patients. Unfortunately, favoritism and incompetence is the downfall of contact center management.
It is a great experience working with patients and assisting them in their next step with contacting a doctor or setting up an appointment. It helps build communication skills and skills to help de-escalate a problem a patient is having.
Externship (Former Employee) – Stamford, CT – December 29, 2017
The job was very fast paced. Every morning I would pull each patients chart for the day and prepare the room for them. I would answer phone calls and take down messages. I learned that working as a team and communicating with each other is very important. I felt very comfortable at the job and everyone was very helpful. At first it was hard to know the routine but after practice it became an easy habit. The most enjoyable part of the job was everyday I learned something new because every patient is different and all came in for different reasons.
Receptionist (Current Employee) – Stamford, CT – August 24, 2017
SHMG is special because of all the talented caring people it carefully hires and employs. The front line staff are dedicated and always place their patients first. Middle management are the most cohesive group I have ever had the pleasure of working with. This is attributed to monthly practice managers meetings and a genuine interest in helping one another at every opportunity. For this and other reasons the people are SHMG's assets.
Medical Assistant Externship (Former Employee) – Stamford, CT – June 26, 2017
Flexibility,Great Staff, Many employees are really like family... You'll usually like the people you work side by side with. Training was great,Team work when it came to taking care of the patients Wonderful place to work; family oriented; teamwork, compassion, safety, quality care evident. This is a great place to work! The staff works in such great teams and provides compassionate and efficient care to all their patients AND families!! The doctors and PAs are wonderful and knowledgeable. The whole team is talented and works very well together! TERRIFIC PLACE!
I love working for SHMG-OBGYN but administration is a bit restricting with regard to making changes to better the practice. I also feel the employee retention rate is very low which complicates work and I think we are a bit understaffed which prohibits the best customer service we can provide.