The job struck me as a pretty standard retail job, with all of the pros and cons that come with it. Expect to spend most of the day stocking shelves, working the register, taking phone calls, and talking with customers. They want you to sell expensive items as much as possible, and encourage customers to sign up with Staples' rewards program; your performance is rated primarily based on how many expensive items you sell, how many positive surveys you receive from customers, and how many customers sign up for Staples' rewards membership.
The hours fluctuate significantly from week to week. Sometimes you'll work the night shift and close the store one day, then come in the morning to open the store on the next day.
The pay is slightly above minimum wage, on an hourly basis.
The management struck me as not terrible, but not exceptional. They expect you to ask each and every customer if they want to sign up for Staples' rewards program, even if their demeanor suggests that they're not interested and just want to pay for their stuff. They also expect you to tell each customer about the survey on their receipt and ask them to fill it out. This can lengthen the check-out process, which sometimes causes issues if there's a long line. They expect top-notch customer service at all times.
The most difficult part of the job was dealing with angry customers. The most enjoyable part of the job for me was answering customers' questions about products.