Direct Care Staff (Current Employee) – Huntington, WV – November 14, 2018
The clients are the best the management is horrible no one ever relays a message that needs to be relayed then its your fault they didnt do it. Pay is horible you dont get raises like your told you will you can request a day off and half the time you gotta just call off cause no one pays attention there is no organization what so ever one person telling you one thing another another thing. They go months without telling you anything. Half the people in the office dont care about the clients just the money they bring with them. You can work 80+ hours a week for them because they ask you to and then get griped at because you worked what they asked. If a client has a behavior you can pretty much say youre on your own. Some managment care but only 2-3 people. I was there over 2 years and its went down hill in the last 2 years half the clients dont have the funding they need or food stamps because managment cant do their job
Direct Care Staff (Former Employee) – Huntington, WV – August 24, 2018
When i started here i was optimistic. Yet when i learned the ins and out of the company. The only thing that was semi worth it was some of the clients. Communication with management was impossible, even when major problem arose. Pay was horrible, with false promises of raises.
Direct Care Worker (Former Employee) – Huntington, WV – June 16, 2018
Loved my clients, all great to work with minus a few that have no business being out in the community. They need to get a whole new set of staff in the office who knows what their doing then things could possibly be better. The pay wage is awful, and the annual raise is a joke. Constantly getting called to fill shifts because they can't keep staff.
DCS (Former Employee) – Huntington, WV – March 12, 2017
Only goog thing about this job is the clients the management is awful They don't do there jobs and they will curse u and scream it is a very unprofessional place of employment I have never worked for such trash
Direct Care Staff (Current Employee) – Huntington, WV – August 23, 2016
I worked at Starlight Behavioral Health Services for five years. My day consisted of helping develop life skills, community outings and doctor appointments. I learned to be a team player, compromising with clients, staff and management. My co-workers were great. We helped each other problem solve and compromise time with each client. They made the day better and time passed quickly. Management declined 2-3 years ago. I started under a different Waiver director and it was about the clients. Now, its about how much money they can make off each client and pocket it.
DIRECT CARE STAFF (Former Employee) – Huntington, WV – August 14, 2015
-provided compensation for on the job driving
-horrible communication between the support staff and management;
-scheduled me to work shifts with clients that I never trained on or job shadowed; I quit because they scheduled me to work with two clients, without training, during a night shift alone when one client was already having behaviors and I am tiny. I was uncomfortable and felt unprepared/unsafe
-called me a lot to fill shifts because they can't keep people - so either feel bad for saying no or go and have a crazy schedule (I guess that's okay if you can/need the hours)
-I was never sure who my supervisor was; thought my supervisor was one person who hadn't been with the company for months!
-Loved my client but needed more routine and couldn't have that with the lack of staff that the company had; resulted in more issues for client. If your heart is in the job, the work is really rewarding and is needed.
-I learned crisis intervention, CPR, first aid, use of behavior support plans -on the job- I learned how to effectively deal with my clients issues using reward systems; staying calm during their fits is important as well
Direct Care Staff (Current Employee) – Huntington, WV – August 26, 2013
Days with this company can vary. Some days can be really smooth and laid back and others might be really fast paced. I've learned to adapt to every working situation that I am given. When trying to find an enjoyable workplace, it also helps for management to have great communication skills, and they have done just that. Now that I have been switched to working in the natural family homes, I have less co-workers to associate with. Depending on the individual, some may think that this may have it's ups and downs. I honestly couldn't identify anything that is physically too hard to deal with when working with this agency. Emotionally, it can be very difficult to have to see some if not most of your clients dealing with their everyday physical or mental disabilities. I would consider the most enjoyable part about working with this population would be knowing how much of a blessing you can be to another individual.
Direct Care Staff (Former Employee) – Huntington, WV – July 10, 2012
You are responsible for MR/DD clients. You basically hang out with the client and help them when they are physically unable to do the task. You add encouragement to their goals. You only see co-workers in passing, from your shift to theirs. Management is sloppy at best.