STARS Behavioral Health Group Employee Reviews

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Worst job ever
LVN (Current Employee) –  San Bernardino, CADecember 31, 2018
The management was the worst coming in with attitudes sleeping with staff members it was worse than a reality tv show. There were staff sleeping with residents the whole place was full of drama and if you weren’t friends with the administrators you basically were never getting promoted if they didn’t like you you knew. Pay was okay but I would never go back
Pros
Pay
Cons
Management lack of support full of drama
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5.0
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Great place to work
N/a (Current Employee) –  Fresno, CADecember 25, 2018
Management is amazing! There are a lot of trainings offered. It is a great place to learn and grow. I would highly recommend this company. The pay is competitive.
Pros
Awesome management team
Cons
None
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Please read reviews!
Behavioral Therapist (Former Employee) –  Joshua Tree, CADecember 20, 2018
Warning! Poor management, and leadership. Remember a company reflects its leadership. Administrative cliques dominates and dictates the culture. Clients, as well as staff are bullied and intimidated. Staff in administration lack clinical, and people skills. Employees with less education, experience and skills are placed over those most qualified to carry out company's agenda (cash profits). 10 to 12 hour shifts, with no overtime pay, but uses intimidation tactics if not worked. Very high turnover for a reason. Consider yourself warned.
Pros
Rewarding serving clients.
Cons
Shameful to be associated with company's reputation.
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3.0
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Mental Health Specialist II
Mental Health Specialist II (Former Employee) –  San Leandro, CADecember 4, 2018
Job duties included direct counseling to students and family, home visits, crisis interventions and collaborative relationship with outside providers.
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Helping youth all around the world
Peer Mentor (Current Employee) –  Carson, CANovember 28, 2018
-Office visits as HotSpot liaison
-How to gain more resources for youth
-Management is okay, but need improvement
-Company excepts different cultures (Good)
Work is not hard as long as there is communication, understanding, flexibility, and acceptance
-Helping youth grow and thrive to be the best that they can be.
Pros
Friendly environment
Cons
short breaks..etc
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Avoid
Office Assistant (Former Employee) –  Los Angeles, CAOctober 5, 2018
Do not apply at this place, and stay away! Good ideas, lots of positive vibes, but when it comes down to it; it's just words. The pay is very bad, the expected deadlines are ridiculous, compensation package is not competitive, managers complain about employees over simple little matters. Do not waste your time interviewing here, do not waste your precious days here. This place looks nice from the outside looking in, but once you take a look from the inside out, you'll wish you were back at your old job.
Pros
none
Cons
everythin
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Poor management
LVN Nurse (Current Employee) –  Victorville, CAAugust 15, 2018
This place is horrible and no longer practice what it stands for, mission is false. The clients are only a paycheck and management is very poor. Can't make decisions for the site, never at the site, lack of training for employees, lack if confidence. The place is dirty and always lacks food for the clients.
Pros
Flexible schedule, overtime
Cons
Poor management, dirty environment, clients are a paycheck and no longer cared for
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Avoid at all cost - Central Stars in Fresno, CA
Unknown (Former Employee) –  Fresno, CAJuly 30, 2018
Horrible management and lack of support from direct supervisors. Management will target specific employees for personal gain. Favoritism plays a big part at Central Stars and you will see unqualified people hold certain positions. Hostile environment where management will gossip about employees and disclose confidential information to others. Employees do not feel comfortable to report to HR or management without retaliation. Employees are not recognized for their hard work. High expectations are placed on employees, such as productivity, without proper support to achieve this goal. No proper training given to employees to adequately serve the mental health population. Client care is not valued by management and high significance is placed on billing. Bullying is overlooked by HR and management. No room for professional growth. Long working hours that interfere with home life. Stressful and will affect your overall emotional and physical health. Job description is always changing and more tasks will be thrown at you. I will never recommend a friend or family to work at Central Stars.
Pros
None
Cons
poor management; hostile environment; retaliation; favoritism
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Avoid at all costs
Private (Current Employee) –  Sacramento, CAJune 8, 2018
Avoid this place at all cost. Management is horrible, show favoritism and have absolutely no clue what they are doing. Unrealistic standards, lack of support, NO work life balance. The corporation itself is unorganized and change policies daily. You are not provided adequate tools or training to do your job, and expected to work after buisness hours. Whatever it takes model only applies to staff and not management. If your looking for somewhere to make a difference with your clients this is NOT the place.
Pros
Co workers
Cons
Long hours, poor compensation, low morale
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5.0
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Client centred
Clinical Supervisor (Current Employee) –  Joshua Tree, CAJune 8, 2018
I came here because one of their employees kept telling me about examples of how client centred they are. From the day of my interview I felt that they were very real. It really feels like a team and there is a lot of collaboration and support.
Pros
Teamwork
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poor management
ex worker (Former Employee) –  Los Angeles, CAJune 4, 2018
poor supervision, no supervisor during group supervision. Poor feedback when wanting to do better or learn something new. Poor management skills and just do the bare minimum for the workers. High demand on saving money, and making billable hours and poor customer service to clients. Not a huge emphasize on client care. No training on customer care just training on the bare minimum of topics to say that you are trained. Poor training on DMH standards, questionable ethical standards to client care and documentation and completing time sheet. It was really sad and it's the same reputation all cross the board in all facilities in the state.
Pros
the clients
Cons
the people you work with
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3.0
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Stressful environment with no career growth
Psychiatric Health Facility Youth Counselor (Former Employee) –  Torrance, CAMay 31, 2018
Working with troubled adolescents in an environment where some kids have mental disorders and are suicidal, in a level 14 locked facility can be very intense and unpredictable. A typical day included supervising adolescents in their dorms, the community area and in the school setting. As a youth counselor, I made sure they excelled in a healthy and supportive environment. I documented the client's behaviors daily, along with created behavior plans for clients. The staff members varied, on the one hand I worked with supportive team members who enjoyed working with this population, and on the other hand staff members were burnt out and treated the kids poorly. Management was not all that great or supportive but there were a select few who were leaders and supportive. The hardest part of the job was intervening a crisis and redirecting troublesome kids. The most enjoyable part of the job was interacting with the kids and using my skills to show them I cared and that I was there to support and motivate them daily.
Pros
Free meals, gained experience, and working with supportive teammembers, fulfilling line of work.
Cons
Youth counselors are over worked with a lack of support from management, low wages, employee burnout is high, not a thriving environment for kids.
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Overall negative work place -Fresno
Clinician (Former Employee) –  Central starsApril 16, 2018
Initially, during the first 90 days, work environment appears to be great, however, management struggles with organization, knowledge of program, are not open to feedback regarding changing their program, high emphasis on productivity and clinicians are told to be "creative" ( unethical media cal billing.) HR has been observed to gossip about employees, has expressed confidential information to other employees . Low pay, stress levels are high, case load of 25-38 clients, tension in between colleagues and supervisors, employees often dread going to all staff meetings and being around one another, employees leave when given the chance elsewhere, no opportunity for growth, no licensed clinicians on staff because they leave once licensed.
Pros
mileage reimbursement
Cons
work load, compensation, poor management
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2.0
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Stars wears a mask of caring about staff, but it's all about the bottom line
Clinician (Former Employee) –  San Leandro, CAApril 15, 2018
As an exempt employee, you expect that your responsibilities might not always fit perfectly into a 40 hour work week. But the responsibilities should "generally" be able to be met with a 40 hour work week. I found the case loads increasing during my time there and the demands to meet productivity by doing billable activities increasing, while other non-billable responsibilities grew. Clinicians found themselves having to work late nights and weekends and almost everyone who wasn't brand new complained about the lack of work-life balance and unreasonable demands. They have a reward system for everyone who meets productivity for 3 straight months, of a little bonus. When they announce who earned the bonus, there have been only a small handful of people--like 3--who have simply met the standard consistently. This is out of 25 or 30 clinicians. If it was reasonable, then the majority would be doing it. Instead they are quitting. And the management has meetings about how much they care about clients and staff and want to have a great team environment and encouraging clinicians to vote for the company as a "Great Place to Work," but ultimately, all of those great words of encouragement don't amount to much and the environment is still fairly toxic. They hire good people and then the culture there molds those good people into supervisors who are pressured to address issues around billing, productivity, accounting deadlines for progress notes and things related to the good old bottom line, rather than addressing clinical issues related to client care.
I realized that most
  more... weeks, I was working well over 50 house per week and, toward the end, probably 60. My supervisor gave me sympathetic nods and just told me that everything needed to be done.
This is a great job for someone who wants to be a martyr.
  less
Pros
Helping people, lovely office manager, nice co-workers
Cons
No concern(aside from words) for well-being of employees, too many hours
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Stars Behavioral Health Group is a great place to work!
Current Employee (Current Employee) –  Long Beach, CAJanuary 30, 2018
Stars Behavioral Health Group nurtures its talent and provides FREE professional growth and development. Management is very eager to teach to those that are eager to learn! They have been certified as a Great Place to Work and I can definitely see why. The organizational culture mimics its mission statement and core values. Partnering with people for positive change- both externally as well as internally collaborating talent and innovation companywide!
Pros
Room for growth!
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Horrible place to work
Former member (Former Employee) –  Sacramento, CAJanuary 28, 2018
Poor leadership team. They lied to you from the start.about benefits and extra perks, You have to read fine print. Leadership team is passive aggressive and can bullies towards staff that are not favorites. unclear direction. staff not treated equally. Poor professionalism among leadership team. Leadership team has poor boundaries and expect staff to work after hours. stay away. Many staff are are miserable
Pros
young people
Cons
poor leadership team.
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5.0
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amazing to work with
Mental Health Specialist II (Former Employee) –  Compton, CAJanuary 23, 2018
education, helpful and team building. provides great education,. experience and guidance. Lets you be independent while also offering constant support when needed,. a collaborative team process
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Stressful
Recovery Counselor (Current Employee) –  San Bernardino, CAJanuary 16, 2018
Stressful and toxic environment. Required to perform several tasks at once, building genuine relationships with residents is difficult due to the amount of tasks given and expected to complete.
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Lack of managment, support and pay.
Facilitator (Former Employee) –  Reseda, CAJanuary 6, 2018
Stressful place to work at. No support, all the company care for is productivity, insensitive management. Poor pay, bad hours, lack of training, no support and bed work environment/ bulling.
Pros
None
Cons
Everything!!!
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Crooked management team, negative work environment, work 60+ hours/week with no overtime pay, and lack of support
Clinician (Former Employee) –  Fresno, CADecember 29, 2017
Stay away from Central Star Community Services in Fresno, CA. Crooked management team and unfriendly staffs. It is a very negative work environment that will cause you to be depressed and make you dread to go to the office especially the one on Merced street. You will also be working numerous amount of hours on weekdays after your 8 hours and on the weekends all unpaid because according to the supervisor it's called "exempt employees." This workplace is the definition of workplace bullying.
Pros
Benefits
Cons
Crooked management team, unpaid numerous amount of overtime hours, and no support.
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Official response from STARS Behavioral Health Group
February 6, 2018

We appreciate your bringing this to our attention. We would ideally like additional information so we can fully investigate this claim. We invite the reviewer to call our anonymous tip line at (866) 782-7722 to provide more details. That said, as stewards of the county’s taxpayer dollars, we are responsible to assure that our clients receive responsive services. Successful team members are flexible, adaptable and astute managers of their time. Licensed clinical Therapists are exempt professionals in California. Oftentimes, assessing and providing other clinical services to those dealing with mental illness may not nicely pack into a 40-hour week. Our standard of care is to do whatever it takes to ensure our clients receive the best services possible, where and when they need it. Our kind of work is not for everyone, and it takes a special, unique individual to care for the County’s most challenging clients. Thank you for sharing your experience, as we appreciate our staff’s input – whether it’s good or constructive feedback.

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Overall rating

2.9
Based on 39 reviews
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