State Auto Insurance Companies Employee Reviews

Showing all 39 reviews
Sort by: Helpfulness | Rating | Date
4.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Great Insurance Co
Senior Claims Adjuster, Auto / Physical Damage (Former Employee) –  Columbia, OHFebruary 4, 2019
State Auto Insurance has opportunities always, but I took another reason to protect my children and not relocate. Now I have a flexible schedule, I would have probably retired from SA.
Pros
location, surrounding areas
Cons
downtown
Was this review helpful?YesNo 1Report
5.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Aggressive, fast-paced, forward-thinking company
Senior Software Engineer (Current Employee) –  Columbus, OHJanuary 4, 2019
State Auto is a great place to work, but definitely not for everyone. State Auto was a company that was in trouble several years ago. Around 2015, new management was brought in an started modernizing the company aggressively. Now State Auto is running modernization projects in virtually every facet of it's business. The goal is to be at the cutting edge of the industry soon, and it already is in many areas. The company is turning a profit for the first time in many years. Some of the old-timers are not happy with everything per se, they were used to working for a company that did not have a sustainable business model. Now the company is on track and moral is high.

State Auto pay tends to be towards the high-end. They want to pay more so that they get the best. So compensation packages tend to be on the high-side (at least in IT). The benefits are better than most of what you find on the streets these days. The bonus package is very strong.

Morale is high, the company is turning around. Great place to be!

Also, innovative things like unlimited PTO have been put into place to help associates work/live according to their needs.
Pros
Company has done a 180. Trending upward strongly. Smartly managed.
Cons
Moving fast sometime means working more
Was this review helpful?Yes 2NoReport
4.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Office atmosphere
Claim Representative (Former Employee) –  Indianapolis, INJanuary 4, 2019
Basically an office desk claim representative: duties included policy coverage verification, claim investigation: obtain accident reports, verify damage of autos or property, determine liability, assess damages or injuries, attempt mutual claim settlements.
Pros
compensation on par with industry
Cons
high expectations for results
Was this review helpful?YesNo 1Report
2.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Used to be a good place to work
Infrastructure Engineer (Former Employee) –  ColumbusNovember 27, 2018
This WAS a company to retire from. Around 2008, a new, outside CEO was hired. He filled the company with incompetent management, cut employee benefits, eliminated the quarterly bonus so he could pay his management buddies a bigger bonus and give them stock options. The current CEO isn't any better. This is a dying company and is a place to avoid at all costs. The culture of the company that went from one where everyone knew and understood the business and cared about the insureds and independent agency force. Now, it's a bare bones company.
Pros
Free parking
Cons
Awful management, high turnover, no job security, mediocre compensation.
Was this review helpful?Yes 2No 1Report
5.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Changing the insurance industry
Product Specialist (Current Employee) –  Columbus, OHNovember 13, 2018
The current CEO is disrupting the insurance industry by turning a traditional insurance company into a digital company. State Auto is doing exciting things in the insurance industry and will continue to pave the way into the digital marketplace.
Was this review helpful?YesNoReport
3.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Changed culture with new leadership
AVP, Organization Dvlpmt/Talent Acq/Lrng & Dvlpt (Former Employee) –  Columbus, OHNovember 11, 2018
I enjoyed my time with State Auto Insurance Companies. It was challenging, a great learning experience and I had terrific colleagues and an exceptional leader.
Pros
Challenging and good learning
Cons
changed culture
Was this review helpful?Yes 1NoReport
5.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Productive and fun workplace
Senior Developer - Data Warehousing (Former Employee) –  Columbus, OHOctober 24, 2018
The culture of Workplace Options is positive and supportive .Growth points depends on take initiative,Flexible professional and have great work ethic.
Was this review helpful?YesNoReport
4.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Workplace Culture
Commercial Lines Underwriting Assistant (Former Employee) –  Indianapolis, INOctober 16, 2018
Some days could be face paced and some days relaxed. We work together on teams and training was provided. I took advantage of class offered such as underwriting and general insurance. I was laid-off after a restructuring otherwise I would still be there.
Pros
Nice place to work
Cons
I was laid off-
Was this review helpful?Yes 1NoReport
4.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Developing culture
Product Owner (Former Employee) –  Columbus, OhioSeptember 18, 2018
The company has a strong background that is getting better with a new culture that is taking time to get adopted by most. Has a developing IT structure and Product department for new opportunities.
Was this review helpful?YesNoReport
4.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
very ambitious goals with extremely outdated technology
Commercial Underwriter and Sales and marketing (Current Employee) –  Baltimore, MDAugust 14, 2018
Company gets in its own way. They take 2 steps forward with technology and end up 3 steps behind. I have never been with a Company so behind in technology. Trying to play catch up...TOO LATE!

So much of the processing is still manual data entry. Additionally, all
the long tenured employees in Home Office were either forced to retire or are voluntarily leaving as soon as they can.

These folks are not being replaced and the folks remain do not know much of anything. It is difficult to get an answer without going to 3 or 4 sources to finally get an answer.Even then it is a 50/50 chance the answer is accurate.
Pros
working remotely as an option
Cons
benefits and outdated technology
Was this review helpful?YesNoReport
2.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Not all jobs downtown are created equal
Customer Service (Current Employee) –  OHAugust 3, 2018
Managers are unconcerned with grievances, the smallest issue is met with "Well we can just term your contract."

The company is always hiring, because turnover rate is over 50%. Job/classroom training is nearly absent, there are hours spent sitting around doing nothing. Schedules are random and in a range, will change with zero notice so don't plan on having daycare or a second job.
Pros
Food trucks every Friday
Cons
It's $15 a plate
Was this review helpful?Yes 6No 1Report
2.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Departments don't communicated with each other and mgmt is poor
Adjuster (Former Employee) –  Columbus, OHJuly 16, 2018
New policies and procedures were constantly implemented before a proper amount of testing had been done to see how it affects all departments. Some systems were not compatible with certain departments and the need for work arounds were always needed.

Management was unprofessional and there was always information revealed about other employees that should only be available to management.
Pros
location and free parking
Cons
management
Was this review helpful?Yes 2NoReport
1.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Claims managers are uncaring, ego driven, technically inexperienced
Senior Claim Specialist (Former Employee) –  Boston, MAMay 27, 2018
management is very focused on making themselves look good, No investment into employees career path or progress. Production is primary over strategic settlement or winning at trials. Managers play favorites with people they know outside work,
Was this review helpful?Yes 2NoReport
5.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Great Place to Work
Claims Learning & Development Specialist (Current Employee) –  Columbus, OHApril 9, 2018
State Auto is a really good place to work. They pay well, have great benefits and care about profitable growth. Very family oriented place to work and everyone has a voice in decisions that are made.
Was this review helpful?Yes 4NoReport
5.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Build/ Release Engineer
Build/ Release Engineer (Former Employee) –  Columbus, OHFebruary 26, 2018
• Implemented Infrastructure automation through Puppet, for auto provisioning, code deployments, software installation and configuration updates.
• Worked closely with Development Managers to fine tune the release process and provide feedback on
process improvements.
• Redesigned and re-implemented the DNS infrastructure to reduce complexity, improve performance, simplify administration and facilitate deployment automation.
Was this review helpful?Yes 1NoReport
1.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
The Des Moines Claims office is a joke
Sr. Adjuster (Former Employee) –  Des Moines, IAJanuary 17, 2018
The people are bitter and gossip about everyone. So much petty drama in this office. Management won’t and can’t do anything about it. The work load is insane and each week a process changes and no one tells you about it until you show up on a blacklist for not doing the new process which no one told you to do.
Pros
Free coffee
Cons
High work load, petty people.
Was this review helpful?Yes 6NoReport
3.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Issues with innovation has eliminated work-life balance and quality of life at work.
Associate (Current Employee) –  Columbus, OHOctober 31, 2017
State Auto has been, for many years, an excellent place to work. Exceptional benefits, management teams that valued and honored hard work and integrity, and just about the kindest, warmest workforce you could have ever asked for. As a young associate, I could have seen myself there for a long time.

Unfortunately, technical innovation had been ignored by previous administrations, which caused State Auto to begin to fall behind in policy count and sales. When this occurred, it was obvious that the company needed to make changes to improve it's bottom line and become more competitive. Additionally, they took on a major technology overhaul while supporting their old systems concurrently. Together, the pains of a full technology change, new product system, and the supporting of an old product system combined to essentially eliminate any semblance of work-life balance.
Pros
Fair compensation, lack of dress code, attempting a more open culture
Cons
Work-Life Balance, Stress
Was this review helpful?Yes 7NoReport
1.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Horrible management- bullying rampant.
Claims Adjuster (Former Employee) –  Columbus, OHOctober 1, 2017
Management bullies employees.
Discrimination is rampant. Managers racist and homophobic.
There is no reason to use HR as they will do nothing to help.
Top talent is being fired for small infractions.
Pros
None.
Cons
Workplace discrimination, bullying, unmanageable workload, incompetent management team
Was this review helpful?Yes 17No 3Report
2.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Very Challenged Organization
Commercial Insurance Division (Former Employee) –  SE United States - NashvilleJune 30, 2017
Major changes in the management structure has resulted in negative impact on personnel in many areas. Profit sharing bonuses have been few and far between with a consistent Combined Ration running over 100 (currently over 109).

Management can talk a good story, but results speak for themselves. The old State Auto and loyalty to their employees long ago departed.

High pressure in commercial underwriting leads to a tendency to not wanting to hear the truth about accounts, instead sometimes hoping it will improve.

The company's changes have caused them to lose top talent, and unless things change, it will continue. CYA

The lack of any dress code may be popular with employees, but it paints a picture of unprofessionalism when dealing with outside stakeholders, especially when top and middle State Auto management are involved.
Pros
Nice cafeteria at Home Office. Decent benefits (401K, insurance, vacation)
Cons
Management inconsistency, marginal Human Resources support during times of problems, unable to fully trust management
Was this review helpful?Yes 18No 1Report
4.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Great culture, and management leading an adaptive and competitive company.
Actuarial Technician-Homeowners Pricing (Current Employee) –  Columbus, OHMay 29, 2017
At State Auto, every corner your turn finds you a smiling face, and that is the same perspective we have with sharing out our product. Promoting ethics and morals in a business that is often considered scandalous, the agent driven platform is still relevant because it customizes to the insureds needs.
Pros
Free Parking
Was this review helpful?Yes 3No 11Report
Claimed Profile

Want to know more about working here?

Ask a question about working or interviewing at State Auto Insurance Companies. Our community is ready to answer.

Ask a Question

Overall rating

3.2
Based on 39 reviews
58
411
37
26
17

Ratings by category

3.1Work/Life Balance
3.4Compensation/Benefits
2.9Job Security/Advancement
2.9Management
3.1Culture

State Auto Insurance Companies Reviews by Location