State Auto Insurance Companies Employee Reviews

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2.0
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Used to be a good place to work
Infrastructure Engineer (Former Employee) –  ColumbusNovember 27, 2018
This WAS a company to retire from. Around 2008, a new, outside CEO was hired. He filled the company with incompetent management, cut employee benefits, eliminated the quarterly bonus so he could pay his management buddies a bigger bonus and give them stock options. The current CEO isn't any better. This is a dying company and is a place to avoid at all costs. The culture of the company that went from one where everyone knew and understood the business and cared about the insureds and independent agency force. Now, it's a bare bones company.
Pros
Free parking
Cons
Awful management, high turnover, no job security, mediocre compensation.
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5.0
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Changing the insurance industry
Product Specialist (Current Employee) –  Columbus, OHNovember 13, 2018
The current CEO is disrupting the insurance industry by turning a traditional insurance company into a digital company. State Auto is doing exciting things in the insurance industry and will continue to pave the way into the digital marketplace.
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5.0
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Productive and fun workplace
Senior Developer - Data Warehousing (Former Employee) –  Columbus, OHOctober 24, 2018
The culture of Workplace Options is positive and supportive .Growth points depends on take initiative,Flexible professional and have great work ethic.
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4.0
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Workplace Culture
Commercial Lines Underwriting Assistant (Former Employee) –  Indianapolis, INOctober 16, 2018
Some days could be face paced and some days relaxed. We work together on teams and training was provided. I took advantage of class offered such as underwriting and general insurance. I was laid-off after a restructuring otherwise I would still be there.
Pros
Nice place to work
Cons
I was laid off-
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4.0
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Developing culture
Product Owner (Former Employee) –  Columbus, OhioSeptember 18, 2018
The company has a strong background that is getting better with a new culture that is taking time to get adopted by most. Has a developing IT structure and Product department for new opportunities.
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4.0
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very ambitious goals with extremely outdated technology
Commercial Underwriter and Sales and marketing (Current Employee) –  Baltimore, MDAugust 14, 2018
Company gets in its own way. They take 2 steps forward with technology and end up 3 steps behind. I have never been with a Company so behind in technology. Trying to play catch up...TOO LATE!

So much of the processing is still manual data entry. Additionally, all
the long tenured employees in Home Office were either forced to retire or are voluntarily leaving as soon as they can.

These folks are not being replaced and the folks remain do not know much of anything. It is difficult to get an answer without going to 3 or 4 sources to finally get an answer.Even then it is a 50/50 chance the answer is accurate.
Pros
working remotely as an option
Cons
benefits and outdated technology
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2.0
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Not all jobs downtown are created equal
Customer Service (Current Employee) –  OHAugust 3, 2018
Managers are unconcerned with grievances, the smallest issue is met with "Well we can just term your contract."

The company is always hiring, because turnover rate is over 50%. Job/classroom training is nearly absent, there are hours spent sitting around doing nothing. Schedules are random and in a range, will change with zero notice so don't plan on having daycare or a second job.
Pros
Food trucks every Friday
Cons
It's $15 a plate
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2.0
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Departments don't communicated with each other and mgmt is poor
Adjuster (Former Employee) –  Columbus, OHJuly 16, 2018
New policies and procedures were constantly implemented before a proper amount of testing had been done to see how it affects all departments. Some systems were not compatible with certain departments and the need for work arounds were always needed.

Management was unprofessional and there was always information revealed about other employees that should only be available to management.
Pros
location and free parking
Cons
management
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1.0
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Claims managers are uncaring, ego driven, technically inexperienced
Senior Claim Specialist (Former Employee) –  Boston, MAMay 27, 2018
management is very focused on making themselves look good, No investment into employees career path or progress. Production is primary over strategic settlement or winning at trials. Managers play favorites with people they know outside work,
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5.0
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Great Place to Work
Claims Learning & Development Specialist (Current Employee) –  Columbus, OHApril 9, 2018
State Auto is a really good place to work. They pay well, have great benefits and care about profitable growth. Very family oriented place to work and everyone has a voice in decisions that are made.
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5.0
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Build/ Release Engineer
Build/ Release Engineer (Former Employee) –  Columbus, OHFebruary 26, 2018
• Implemented Infrastructure automation through Puppet, for auto provisioning, code deployments, software installation and configuration updates.
• Worked closely with Development Managers to fine tune the release process and provide feedback on
process improvements.
• Redesigned and re-implemented the DNS infrastructure to reduce complexity, improve performance, simplify administration and facilitate deployment automation.
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1.0
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The Des Moines Claims office is a joke
Sr. Adjuster (Former Employee) –  Des Moines, IAJanuary 17, 2018
The people are bitter and gossip about everyone. So much petty drama in this office. Management won’t and can’t do anything about it. The work load is insane and each week a process changes and no one tells you about it until you show up on a blacklist for not doing the new process which no one told you to do.
Pros
Free coffee
Cons
High work load, petty people.
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3.0
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Issues with innovation has eliminated work-life balance and quality of life at work.
Associate (Current Employee) –  Columbus, OHOctober 31, 2017
State Auto has been, for many years, an excellent place to work. Exceptional benefits, management teams that valued and honored hard work and integrity, and just about the kindest, warmest workforce you could have ever asked for. As a young associate, I could have seen myself there for a long time.

Unfortunately, technical innovation had been ignored by previous administrations, which caused State Auto to begin to fall behind in policy count and sales. When this occurred, it was obvious that the company needed to make changes to improve it's bottom line and become more competitive. Additionally, they took on a major technology overhaul while supporting their old systems concurrently. Together, the pains of a full technology change, new product system, and the supporting of an old product system combined to essentially eliminate any semblance of work-life balance.
Pros
Fair compensation, lack of dress code, attempting a more open culture
Cons
Work-Life Balance, Stress
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1.0
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Horrible management- bullying rampant.
Claims Adjuster (Former Employee) –  Columbus, OHOctober 1, 2017
Management bullies employees.
Discrimination is rampant. Managers racist and homophobic.
There is no reason to use HR as they will do nothing to help.
Top talent is being fired for small infractions.
Pros
None.
Cons
Workplace discrimination, bullying, unmanageable workload, incompetent management team
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2.0
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Very Challenged Organization
Commercial Insurance Division (Former Employee) –  SE United States - NashvilleJune 30, 2017
Major changes in the management structure has resulted in negative impact on personnel in many areas. Profit sharing bonuses have been few and far between with a consistent Combined Ration running over 100 (currently over 109).

Management can talk a good story, but results speak for themselves. The old State Auto and loyalty to their employees long ago departed.

High pressure in commercial underwriting leads to a tendency to not wanting to hear the truth about accounts, instead sometimes hoping it will improve.

The company's changes have caused them to lose top talent, and unless things change, it will continue. CYA

The lack of any dress code may be popular with employees, but it paints a picture of unprofessionalism when dealing with outside stakeholders, especially when top and middle State Auto management are involved.
Pros
Nice cafeteria at Home Office. Decent benefits (401K, insurance, vacation)
Cons
Management inconsistency, marginal Human Resources support during times of problems, unable to fully trust management
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4.0
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Great culture, and management leading an adaptive and competitive company.
Actuarial Technician-Homeowners Pricing (Current Employee) –  Columbus, OHMay 29, 2017
At State Auto, every corner your turn finds you a smiling face, and that is the same perspective we have with sharing out our product. Promoting ethics and morals in a business that is often considered scandalous, the agent driven platform is still relevant because it customizes to the insureds needs.
Pros
Free Parking
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4.0
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Fun place with supportive colleagues
Business Analyst (Former Employee) –  Columbus, OHMay 25, 2017
Work day - lots of meetings and interactions with key stake holders

Learnt a lot more about identity and access management

Excellent work culture

Gathering data was the hardest part

Meeting people
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3.0
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Solid work
Farm and Ranch Underwriter (Current Employee) –  Indianapolis, INMarch 15, 2017
I have worked her for three years. You are always able to say busy. There is travel involved in my position. There are some issues because a lot of people are over worked
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3.0
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Claims Department in Transition
Claims Adjuster (Current Employee) –  Columbus, OHFebruary 19, 2017
There has been major reorganization going on for the last couple of years. There is no job security, and newer employees regularly just quit coming to work or get fired with no warning. Upper management is completely out of touch with the front line, and has created a very stressful atmosphere in which morale has bottomed out. The training has been non-existent (although they are trying to improve). You are assigned claims from all over the country, without any instruction or guidance on the state laws or claim handling requirements for many states. It's frustrating for the adjusters, and terrible customer service. They have outsourced claims recently, and it is suspected they may outsource the entire claims operation if results don't turn around, as they've been horrible for years. Very scary, and unsettling for all who work there. I can say that many of the employees are some of the most dedicated, intelligent and good people you can find.
Pros
Good benefits. Free or paid parking.
Cons
No job security, no training, no trust in management.
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2.0
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You were assigned claims by the office manager, and it was based on your position you had.
Claims Specialist II/Claim Representative I (Former Employee) –  Columbia, SCFebruary 9, 2017
At State Auto everybody knew what their position required. Sometime you have to help where it's needed other than your normal job function.
Pros
Everybody go out for lunch together
Cons
Sometime you work through your normal lunch hour.
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Overall rating

3.1
Based on 35 reviews
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