Claims Department in Transition
Claims Adjuster (Current Employee) – Columbus, OH – February 19, 2017
There has been major reorganization going on for the last couple of years. There is no job security, and newer employees regularly just quit coming to work or get fired with no warning. Upper management is completely out of touch with the front line, and has created a very stressful atmosphere in which morale has bottomed out. The training has been non-existent (although they are trying to improve). You are assigned claims from all over the country, without any instruction or guidance on the state laws or claim handling requirements for many states. It's frustrating for the adjusters, and terrible customer service. They have outsourced claims recently, and it is suspected they may outsource the entire claims operation if results don't turn around, as they've been horrible for years. Very scary, and unsettling for all who work there. I can say that many of the employees are some of the most dedicated, intelligent and good people you can find.
Good benefits. Free or paid parking.
No job security, no training, no trust in management.