161 questions
I worked as a Customer Care Center rep and was working a 4x10.
Monday: 7:45 am - 6:15 pm
Tuesday/Wednesday: Off
Thursday/Friday: 7:45 am - 6:15 pm
Saturday: 7:45 am - 6:00 pm
Sunday: Off
At first it wasn’t bad but overtime a 4x10 really starts taking a huge tole on you and make your days seem never ending especially during busy times and cause you to have long phone times. You start to LIVE for your 2 off days in row and start to hate the day you come back and as if it wasn’t long enough. In the CCC you seem to not really have a choice about weekends pretty much everyone is required to work a Saturday or Sunday unless requested off or you were able to give your shift to someone. Best option is to stay away from 4x10 shifts and go with anything but that.
Great however I encourage anyone looking to ask a lot of specific questions in regards to compensation
I work four 10.5 hour days and it is 2 hours too long.
10 days start to finish. The steps are: apply, get email for interview, schedule interview, if you pass interview then you get another interview via telephone. Next day get call from HR to be hired if you pass.
Offer W@H positions for the call centers. A lot of what we do can be done in a home office.
I just want to clear some confusion up, real quick. Employees that are employed in a State Farm Agents Office; that would include agent team members (sales consultants, service consultants, office managers, etc.) are not employees of State Farm. They are employed directly by the agent that has purview over them. An Agent has the liberty to run his/her office in any way they see fit & that includes the management of their team. Each agent runs & manages their office/staff different from the next. This is because each Agent is an independent business owner of their agency. So, if an employee does not like how things are done in their particular agents office. This does not mean that the unpopular policies or management style are being conducted in another agents office. Thanks, I just felt that this information was necessary to try and paint an accurate picture of this particular subject.
High call volume and impatient customers
My first interview was a video interview after I passed the Assessment. The next day I was told that I passed and my second interview was a live video interview. All interviews conducted through the app HireVue.
The interview was really easy and I was offered the job over the phone once the questions were done. For my interview they only asked a few questions of telling them about myself, a time I handled a difficult customer, if I had experience using multiple monitors at once. They basically ask situational questions and want to see how much you prepared for the interview. Best advice is write out some situational questions such as difficult customers, handling stress, things like that and have your answers in that STAR format SF loves.
Situation
Task
Action
Result
They really don’t ask many questions the interview is all about getting a feel for you. How does your personality come off over the phone and the biggest things being did you prepare for the interview and how you answer the questions they ask. Just practice out loud a little so you don’t hesitate on the questions they ask you. I know it sounds silly but smile while talking to the recruiter because it really does make you sound extremely nice and friendly which is a big quality they look for.
Agents should provide remote options for their employees. It would not only free up a desk and resources within the office, but this job can be done entirely from home.