Would recommend allowing good employees to think and act for themselves to the benefit of the company. Understand the intricacy of the position and allow for proper staffing and time to provide quality service. Numbers driven goals work only within reason.
Answered - Claims Representative (Former Employee) - Concordville, PA
Require agents to pay producers better, especially in their first 3 years.
Answered - Licensed Producer (Former Employee) - New Jersey
Talk to those at the bottom, not the top to see where the problems are.
Answered - N/A (Former Employee) - N/A
Answering the phone is the most important part when you receive calls from customers you have to understand their request and get the information as soon as possible to your computer
Answered - Manager of Retail Customer (Former Employee) - Oakland, CA
If were the owner of the agency, I would focus more on receiving feed back from my team members. I would not focus much on micromanagement but rather make the bigger picture clearer for the entire office. I would treat my team members as with the same respect they give to myself.
Answered - Account Manager (Current Employee) - Jersey City, NJ
Provide more opportunities to move up positions in the job.
Answered - Clerical Assistant (Former Employee) - Tucson, AZ 85706
The company should move the work to where the talent is, not expect the talent to move to where the company is building big expensive buildings. The next generation is growing up attending cyber-school, talking college courses online and at-a-distance. The idea of having to commute a hour to and from work everyday because a company has built a building in a congested city will not appeal to the the next generation of workers.
Answered - Senior Business Analyst (Current Employee) - Ballston Spa, NY
Please look into who you're hiring as insurance agents. I've heard from several people that the main agents are awful people, especially to their employees.
Answered - Customer Service Representative (Former Employee) - Morton, MS
Make the salesman sale more
Answered - Receptionist (Former Employee) - Fort Lauderdale, FLo
Fix underwriting processes and update software.
Answered - Sales Associate (Current Employee) - SC