State Farm Mutual Automobile Insurance Company

State Farm Mutual Automobile Insurance Company Employee Reviews

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5.0
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N/a
Office Manager (Current Employee) –  Torrance, CAAugust 19, 2018
Develop leads, schedule appointments, identify customer needs, and
market appropriate products and services.

Establish customer relationships and follow up with customers, as
needed.

Work with the agent to establish and meet marketing goals.

Maintain a strong work ethic with a total commitment to success each
and every day.

Adaption of skills necessary to operate a bus
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3.0
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too strict not enough pay
CLAIMS SPECIALIST WEATHER CATASTROPHE (Current Employee) –  Dallas, TXAugust 18, 2018
State Farm has a low wage compared to other companies for same job.

State Farm is too strict with their T2 point system.

The managers have too much power to be incompetent.

The CEO is shady according to the whispers.

Best thing is- there are always jobs and opportunities to get promoted.
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1.0
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Looking for another place of employment
Auto Claims Adjuster (Current Employee) –  Atlanta, GAAugust 18, 2018
Work is not hard, but backed up in most claims area. Board and people they place in higher positions to make changes do not know what they are doing to assist employees which will benefit policyholders. Its been very stressful and they constantly give ultimatums and push you to entry level positions where they are backed up or quit. Dont recommend working in claims at State farm but if you need a job and can put up with thw mess then go for it.
Pros
Benefits are good
Cons
Management, Ceo, opportunity for advancement, stabilization freezes
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2.0
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Dysfunctional
Claims Specialist (Former Employee) –  Dallas, TXAugust 18, 2018
The hub in Dallas is severely mismanaged. It's all about the metrics not customer service. I was actually reprimanded for spending too much time on the phone with customers! Making first contact is the cornerstone of quality claim handling. Quality is no longer a concern to state farm. Beware potential employees and customers.
Pros
Tenured employees are paid well
Cons
No concern for the customer or employees
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3.0
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Statefarm used to be fun place to work
Bodily Injury Claims Adjuster (Former Employee) –  Richardson, TXAugust 17, 2018
Statefarm switched to pooled PTO instead of separate vacation, sick and personal days. This was a horrible thing as employees lost time. They also implement "T2" and badging in and out for professional employees.
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4.0
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Good Company
Office Manager Property Casualty State Farm Agency (Former Employee) –  ColoradoAugust 17, 2018
Good Company. I would recommend State Farm to anyone who wishes to work in the insurance industry. Work in the corporate setting vs. the individual agency.
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3.0
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Great Stepping stone
Account Manager (Former Employee) –  Destin, FLAugust 17, 2018
Provided me with good tools to transition into a more elite sales role. Great boss in Destin, Fl. Hardest part of the job was doing the same thing day after day. Most enjoyable part of the job was working with the people.
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3.0
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Change is the rule, not the exception
Trainer (Former Employee) –  IllinoisAugust 17, 2018
Be prepared for change on a regular basis. Jobs are located in one place and a couple years later moved to another place. Having to move to keep a job is not uncommon.
Pros
Pension
Cons
Micro-management, large workloads
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2.0
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New direction doesn't care about employees
Associate (Current Employee) –  Atlanta, GAAugust 17, 2018
New changes within company. Focused on profitability. Laid off many departments, locations and denied many promotions because of budgeting all while earning over 4 billion previous year.
Pros
solid benefits
Cons
low pay. little promotional opportunity. do not care about the employee.
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2.0
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Good job for an aggressive sales person.
Sales and Service Representative (Current Employee) –  FloridaAugust 17, 2018
Working at an agent's office is not for the weak. You will only make money if you sell. The service that comes along with selling takes over and you get overwhelmed. Unless you are an aggressive sales person, who is willing to work all hours, this job isn't going to work for you or make you very much money. I've been lucky and have worked for a very nice Agent who does care, but the agents are under the pressure so they have to make sure everyone is on track for selling.
Pros
Flexible as far as time off
Cons
Stressful
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3.0
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It’s was nice working there i just couldn’t pass the test it was hard for me to complete i
Customer service Agent (Current Employee) –  Philadelphia, PAAugust 17, 2018
It was a great job i just couldn’t pass the test. As much as i tried to be able to pass the test for me it was hard. I kept pursuing other dreams to expand my knowledge.
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2.0
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sucks the life out of you
Account Manager (Former Employee) –  CTAugust 16, 2018
you work directly for someone who works for state farm, with little to no management skills. they will make all sales and service your problem while giving little benefits or time off
Pros
hour lunch
Cons
rarely benefits, little compensation
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5.0
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The agent was a great manager/boss. State Farm is a solid company that you can believe in, in the industry.
Agent account representative-Gary Roberts Agency (Current Employee) –  Burlington, IAAugust 16, 2018
The agent I worked for was a great manager. State Farm is a solid company that you can believe in and sustainable in the industry. Pay was respectable for the area. State Farm offers job security.
Pros
flexible schedule
Cons
the agent retired
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2.0
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Looks can be deceiving
Bank Response Center CSR (Former Employee) –  Tempe, AZAugust 16, 2018
The center itself is great...new and updated. The management is very cliquey and do not support advancement within the company. Everyone seems to be out for themselves.
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5.0
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High energy, family atmosphere, challenging
Bilingual Auto Claims Adjuster (Former Employee) –  Irvine, CAAugust 16, 2018
Very focused on training employees, there were two .30 minutes side by sides with management, focused on quality, customer care and quantity. A very rare company these days.
Pros
Benefits, training, one-one-one employee focus
Cons
At times the expectations could be a little high, but it would be expected of such a high caliber company.
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2.0
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Nice building, but poor management
Claims Representative (Former Employee) –  Tempe, AZAugust 16, 2018
Not the best, but not the worst. I definitely would never go back. It's not easy to advance in this company. The hours are long and the pay could be a lot higher. You are micromanaged all the time!!! Nice building, but that doesn't cut it for me.
Pros
Benefits
Cons
Hours, Mandatory OT, lack of support from management, micromanaged.
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3.0
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Claims is an awful department to work in
Claims Associate Express (Current Employee) –  Richardson, TXAugust 16, 2018
Seem some of the other departments were okay but everyone knows that claims is the worst, No one wants to work in the department. The work structure is designed to stress you out for no reason, even if the customer praises you, or you help the customer to the fullest or you make the numbers that are required in the metrics, These managers will tell you everything that is wrong with your performance but will never praise your improvements. The most difficult part of the job is the Metrics system put in place. This system is unrealistic and the standards that it is kept up isn't worth the aggrevation. NO ONE seems to know what they are doing including the managers. but they require them to hold you to a high standard on a system they don't understand and they accuse you of making mistakes that they themselves make mistakes on evaluating you on. Its a circus in claims.
Pros
Pto
Cons
Money, Stress
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4.0
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Changing with the times.
Underwriter (Former Employee) –  Bloomington, ILAugust 16, 2018
State Farm is a good company with decent benefits. They are working and changing with the times to make their environment, salaries, and benefits more appealing to the millennial generation to be more competitive in the job market for those under 30. However, for older generations, the pay scale and employee appreciation is not what it should be or needs to be to maintain the loyalty of any long-term workforce.
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1.0
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moved jobs to lowing paying areas
Auto Claims Specialist (Former Employee) –  Ballston Spa, NYAugust 16, 2018
my position was moved across the country. the pay would have been lower and the areas that the company moved to were not safe areas. lots of traffic issues so the commute was over an hour.
Pros
good pay at first
Cons
moved all jobs across the country
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5.0
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Fast paced environment with the drive to help ensure customers are protected and satisfied
Office Sales Manager (Current Employee) –  Ringgold, GAAugust 16, 2018
Great place to work with the opportunity to grow to be an Agent. Most offices are provide a base salary, as well as commission on the products you write.
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Overall rating

3.9
Based on 7,995 reviews
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Ratings by category

3.7Work/Life Balance
3.6Compensation/Benefits
3.4Job Security/Advancement
3.5Management
3.6Culture

Diversity score

63out of 100

The Comparably Diversity Score tracks how positively diverse employees rate their experience at State Farm Mutual Automobile Insurance Company.

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