State Farm Mutual Automobile Insurance Company

State Farm Mutual Automobile Insurance Company Employee Reviews

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sucks the life out of you
Account Manager (Former Employee) –  CTAugust 16, 2018
you work directly for someone who works for state farm, with little to no management skills. they will make all sales and service your problem while giving little benefits or time off
Pros
hour lunch
Cons
rarely benefits, little compensation
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The agent was a great manager/boss. State Farm is a solid company that you can believe in, in the industry.
Agent account representative-Gary Roberts Agency (Current Employee) –  Burlington, IAAugust 16, 2018
The agent I worked for was a great manager. State Farm is a solid company that you can believe in and sustainable in the industry. Pay was respectable for the area. State Farm offers job security.
Pros
flexible schedule
Cons
the agent retired
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Looks can be deceiving
Bank Response Center CSR (Former Employee) –  Tempe, AZAugust 16, 2018
The center itself is great...new and updated. The management is very cliquey and do not support advancement within the company. Everyone seems to be out for themselves.
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High energy, family atmosphere, challenging
Bilingual Auto Claims Adjuster (Former Employee) –  Irvine, CAAugust 16, 2018
Very focused on training employees, there were two .30 minutes side by sides with management, focused on quality, customer care and quantity. A very rare company these days.
Pros
Benefits, training, one-one-one employee focus
Cons
At times the expectations could be a little high, but it would be expected of such a high caliber company.
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Nice building, but poor management
Claims Representative (Former Employee) –  Tempe, AZAugust 16, 2018
Not the best, but not the worst. I definitely would never go back. It's not easy to advance in this company. The hours are long and the pay could be a lot higher. You are micromanaged all the time!!! Nice building, but that doesn't cut it for me.
Pros
Benefits
Cons
Hours, Mandatory OT, lack of support from management, micromanaged.
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Claims is an awful department to work in
Claims Associate Express (Current Employee) –  Richardson, TXAugust 16, 2018
Seem some of the other departments were okay but everyone knows that claims is the worst, No one wants to work in the department. The work structure is designed to stress you out for no reason, even if the customer praises you, or you help the customer to the fullest or you make the numbers that are required in the metrics, These managers will tell you everything that is wrong with your performance but will never praise your improvements. The most difficult part of the job is the Metrics system put in place. This system is unrealistic and the standards that it is kept up isn't worth the aggrevation. NO ONE seems to know what they are doing including the managers. but they require them to hold you to a high standard on a system they don't understand and they accuse you of making mistakes that they themselves make mistakes on evaluating you on. Its a circus in claims.
Pros
Pto
Cons
Money, Stress
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Changing with the times.
Underwriter (Former Employee) –  Bloomington, ILAugust 16, 2018
State Farm is a good company with decent benefits. They are working and changing with the times to make their environment, salaries, and benefits more appealing to the millennial generation to be more competitive in the job market for those under 30. However, for older generations, the pay scale and employee appreciation is not what it should be or needs to be to maintain the loyalty of any long-term workforce.
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moved jobs to lowing paying areas
Auto Claims Specialist (Former Employee) –  Ballston Spa, NYAugust 16, 2018
my position was moved across the country. the pay would have been lower and the areas that the company moved to were not safe areas. lots of traffic issues so the commute was over an hour.
Pros
good pay at first
Cons
moved all jobs across the country
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Fast paced environment with the drive to help ensure customers are protected and satisfied
Office Sales Manager (Current Employee) –  Ringgold, GAAugust 16, 2018
Great place to work with the opportunity to grow to be an Agent. Most offices are provide a base salary, as well as commission on the products you write.
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Great company that promotes endless opportunities.
Sales Associate Intern (Former Employee) –  Rogers, ARAugust 16, 2018
State Farm was a great opportunity. Growth from the lawn care business I had started previously was unprecedented and I regrettably had to leave after a few short months. Overall, State Farm was a great opportunity.
Pros
great work environment, team oriented.
Cons
none.
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Call center is good part time job
CCC/CRC Service Rep (Former Employee) –  Jacksonville, FLAugust 15, 2018
Typical day was just call after call. Interacting with the customers is typically a nice experience, but can sometimes get stressful. The rating system for calls, for internal rating, took a turn for the worst before I left. They started judging you on how well you conveyed emotion and sympathy, which is hard when you deal with 10+ calls in an hour on a busy Saturday.
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I work there for an internship.
Receptionist (Internship) (Former Employee) –  San Diego, CAAugust 15, 2018
Company is great to intern out if you want to learn anything about insurance quotes being a receptionist I really had no complaints. I work there in order to complete my high school project to graduate at the end of the year
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Solid company with good pay but little job security
Auto Claims Specialist (Former Employee) –  Phoenix, AZAugust 15, 2018
The pay and benefits are good but management will seek to let go experienced people to save money when business is not going well. Cheaper to hire replacements at lower pay/benefits.
Pros
Salary & benefits
Cons
Work schedule and job security
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Workplace was perfect at first then it changed completely
Bilingual ILR Claims Associate (Former Employee) –  Tempe, AZ 85282August 15, 2018
I was hired on before they built the new location in Tempe, our department was new and literally only had 30 employees. When we changed over it was micromanaged and management was constantly on our backs. They really do try to get you to move up which is really nice.
Pros
Healthcare, environment
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Definitely one of the bottom three jobs I've ever had
Insurance Account Representative (Former Employee) –  Chatham, VAAugust 15, 2018
The management was terrible. The agent changed the commission requirements often so that it was nearly impossible for anyone to earn commission. It was NOT a good environment and I do NOT recommend it for anyone.
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Good
SQL Server Developer/DBA (Former Employee) –  Bloomington, ILAugust 15, 2018
A good place to work with supportive colleagues and good management. The company pays well and lets you have fun at work. When you feel bored, you can just hang out with your manager.
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Great advancement opportunities
Claims Associate (Former Employee) –  Richardson, TXAugust 15, 2018
The company could improve in their training and management/ employee communication. Management could do more to aid in the development of their team members.
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Used to be a great place to work
Service Technician (Current Employee) –  Bloomington, ILAugust 15, 2018
Great place to work for the last 19 years, but with all of the new changes, there isn't a good work/life balance. Pay is decent and benefits are good, with PTO and health insurance.
Pros
Fair pay, Pto
Cons
No longer offering a good work/life balance
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its ok
Lead Licensed Insurance Agent (Current Employee) –  Ft. Worth, TXAugust 14, 2018
nothing too special. gets alittle tiring sitting at a desk all day. lots of cold calls all day and rude customers. but its really not that bad when it comes down to it. better than alot of other options out there
Pros
hours.
Cons
cold calling all day
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Great place to work
Service Assistant (Current Employee) –  Tucson, AZAugust 14, 2018
It was definitely the best place to gain experience in many different areas such as customer service, sales, etc. I would definitely go back to working for State Farm.
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Overall rating

3.9
Based on 7,986 reviews
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Ratings by category

3.7Work/Life Balance
3.6Compensation/Benefits
3.4Job Security/Advancement
3.5Management
3.6Culture

Ratings from women

InHerSight Score
3.0

3.0Personal Development

3.5Career Opportunities

2.8Family Support

Women rate the female-friendliness of their workplaces on InHerSight