State Farm Mutual Automobile Insurance Company Employee Reviews

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5.0
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Positive, goal oriented and forward thinking environment.
Claims Associate (Current Employee) –  Tacoma, WASeptember 25, 2018
Small teams with personal managers help create a personalized, caring environment for employees. Continued personal growth and advancement is encouraged and expected. Expectations are clear and many resources are provided to achieve personal and professional success.
Pros
Fantastic benefits
Cons
Pressure to always do more
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2.0
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Work Life
Claim Representative (Former Employee) –  Birmingham, ALSeptember 25, 2018
While working at State Farm it was hard at time to have a complete work-life balance because what was required from you out of the job. The job at times could be stressful.
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5.0
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Great Place to work
CCC Service Rep (Former Employee) –  Atlanta, GASeptember 25, 2018
Was sad to leave for personal reasons but I left on good terms. Great pay, great company and great people to work with. Typical day, go to work, have meeting with team about goals and how well we are doing or how we can improve.Then to the phone to assist clients, break, work, then break, then work then dinner/lunch, work then home. I loved the desk they have you can stand and the desk will move to your height or sit.
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3.0
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Okay to get your feet wet
Claims Adjuster Bodily Injury Complex (Former Employee) –  Tempe, AZSeptember 25, 2018
This company is great to get you the experience you need to get into insurance, but besides that, prepare to not see your family. You are just a number to this company.
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5.0
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Great place to work
INSURANCE ACCOUNT REPRESENTATIVE (Current Employee) –  Oklahoma City, OKSeptember 25, 2018
I love State Farm it just is not the filed I want to be in after I graduate from college in May 2019. They are very customer and family oriented. You have ample opportunity to move up and to excel within the company.
Pros
Great management, happy work environment, good compensation, flexible schedule
Cons
none
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5.0
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Awesome
Customer Service Associate (Former Employee) –  Coppell, TXSeptember 24, 2018
Awesome company all the way around! Offered health benefits, and decent pay. upper management was awesome to work for/with. I would recommend other people to work for this company
Pros
opportunity for advancement
Cons
short breaks
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2.0
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Claims Adjuster
Claims Associate (Current Employee) –  Columbia, MOSeptember 24, 2018
Rapid decline under CEO Tipsord. Micromangement, counterproductive performance metrics, understaffed to a level necessitating mandatory overtime nearly always, ample PTO if you're able to use it.
Pros
Benefits
Cons
negative culture- State Farm doesn't value policyholders or employees
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2.0
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Difficult starting in new office
Insurance Account Representative (Former Employee) –  Jefferson, GASeptember 24, 2018
I worked in a new office with no business in a rural county where State Farm was more expensive than the competition and almost all comp was quota-based.
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1.0
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Horrible Atmosphere
Claim Associate (Former Employee) –  Downers Grove, IL 60515September 24, 2018
This job has changed significantly over the last 3-4 years. Environment is practically a call center environment. Little flexibility when to comes to requesting time away from the office. Attendance is judged on a points system which incur to give them more reason to fire you if you're late, even by 5 minutes. You are judged heavily by metrics with unattainable goals. Everyone is stressed because of this and it makes it an unpleasant place to work.

Kudos can be given to the management at this location who are very caring and understanding. Benefits package when starting 6 years ago was spectacular, but unsure if they give to new hires these days.

Overall, would not recommend as a place to work. Felt like nothing but a number.
Pros
understanding management (this location only)
Cons
strict metrics, poor work/life balance, little flexibility, bad decisions by higher ups.
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1.0
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Bad place now.what was good is gone.
Representative (Former Employee) –  Bloomington, ILSeptember 24, 2018
Currently abandoning older employees ,no respect,.no security. Dictator management. Used to be good company. All has changed to a sad sad end. Stay away from a guaranteed heartbreak
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3.0
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Employees are just numbers, now.
Business Analyst (Former Employee) –  Bloomington, ILSeptember 24, 2018
They have have cut efficient teams to save money and overloaded them. The salary structure (Systems department) is rigged so that it is difficult to even keep up with inflation. It used to be like a family, now few people care about anything but surviving. This is all since the new CEO took over.
Pros
Good benefits, especially health insurance.
Cons
Very slow salary increases and promotions. Everyone is stressed and spread too thin.
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4.0
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Enjoyed working with co-workers the most. Great environment
Data Text Operator (Former Employee) –  Bakersfield, CASeptember 24, 2018
Enjoyed working for the company, and loved the people I worked with. My co-workers were like family to me. Culture was fast-paced, competitive, but relaxing at times. There were a few challenges along the way, but worked through them with my team.
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4.0
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State Farm
Claim Specialist (Former Employee) –  Oakland, CASeptember 24, 2018
A good company to work for but change is constant. I left since I could not relocate, but there was a lot of time before they let people go. Benefits are provided for relocation depending on if you own/rent a place, which are competitive. As a larger company, change was slow, but seems to be coming faster everyday.
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2.0
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Very difficult to work for a company without training.
Insurance Agent (Former Employee) –  Costa Mesa, CASeptember 24, 2018
A typical day at work was making calls to clients and collect mileage and missing information for underwriting answer phones and assist clients by taking payments.
The hardest part of the day was making cold calls trying to sell products to clients even though you were hired to do service only and not having the knowledge and training made this task harder.
The most enjoyable part was working with co-workers that support each other and try to help each other.
Pros
Free lunches on Fridays
Cons
No A/C in office, No training or support by management
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4.0
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was a good company to work for
Agency Sales Specialist (Former Employee) –  concordville, paSeptember 24, 2018
I worked there several years ago, hard to comment on how it would be to work now, I enjoyed my job and working for the company for 23 years
when I worked there the benefits were very good as well as the pay and room for advancement
Pros
benefits, competitive pay
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2.0
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Terrible management in the Metairie staff counsel office
Legal Assistant (Former Employee) –  Metairie LASeptember 24, 2018
Low morale due to terrible office management. Managing attorney is passive and office supervisor runs over him. She has some type of personality disorder which manifests in power trip, micromanagement of staff and an altered reality. There is harassment, bullying and favoritism which is allowed to occur which has resulted in good staff being run off or terminated as well as the above-mentioned low moral.
Pros
Decent benefits
Cons
Instability due to management
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4.0
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Great place to start
Sales Intern (Former Employee) –  Orlando, FLSeptember 24, 2018
State Farm provides amazing opportunities for individuals to grow and develop with the company. Your agent is there to help you obtain your goals and set new ones.
Pros
On-going training sessions
Cons
Nothing to complain about!
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4.0
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Wonderful People
Multiple Positions (Former Employee) –  Tempe, AZSeptember 24, 2018
Wonderful co-workers and management. I enjoyed the virtual team environment which allowed me to work with teams across the country and collaborate with talented, experienced people.
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5.0
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Worked for an agent
Customer Relations Representative (Former Employee) –  MinnesotaSeptember 23, 2018
Every agent is different and runs his/her agency differently. Find a good agent and you'll love your job. Find a bad agent, and you'll hate it. The great thing about State Farm is that you'll learn something new every day.
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5.0
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Extensive training and lots of room for growth
Claims-Associate Express (Current Employee) –  Tempe, AZSeptember 23, 2018
Statefarm is truly a place that cares for its employees. Depending on the position, the training is extended and gives you a full knowledge of how insurance works. In addition, the benefits are high above standard. Sick pay, paid time off, a special interest banking system is all benefits someone can enjoy when joining Statefarm. In addition, the campus is beautiful and contains many additional extras, such as coffee shops, a gym, lunch/breakfast are all a plus. The standard job can be repetitive since it is a call-center environment, but the room for growth is completely open.
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Overall rating

3.8
Based on 8,278 reviews
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Ratings by category

3.7Work/Life Balance
3.5Compensation/Benefits
3.3Job Security/Advancement
3.5Management
3.6Culture

Diversity score

63out of 100

The Comparably Diversity Score tracks how positively diverse employees rate their experience at State Farm Mutual Automobile Insurance Company.

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