State Farm Mutual Automobile Insurance Company Employee Reviews

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3.0
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Work for every dime
Customer Service/ Call Center Operator (Former Employee) –  Dallas, TXNovember 19, 2018
This is serious job and it deals with peoples' Lives and family's well being. you have to be Sincerer and apologetic especially if you work in claims or directly with the Policy holders that has been affected but natural disasters.
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5.0
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Great training
Customer Service Representative (Current Employee) –  San Antonio, TXNovember 19, 2018
A place where you can expand your knowledge with great training. It is a reputable company that has been around for many years. It is number one in life insurance and home insurance.
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1.0
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Horrible management, work life balance, and pay.
AUTO UNDERWRITER (Current Employee) –  Perimeter Center Dunwoody, GANovember 19, 2018
This company has horrible management, work life balance, and pay. The company does not promote a healthy work life balance. Many employees suffer from anxiety and depression.
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3.0
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Moving into the 21st century....haphazardly
Express Claims Associate (Former Employee) –  Tacoma, WANovember 19, 2018
State Farm is an established company with a solid and professional atmosphere and an open environment that makes working between lower management and operational employees an inviting workplace.

That being said, State Farm is like a slow moving freighter with established ways that is trying to make too fast and sudden of a turn. As an agent based company, State Farm has made a rapid change to a system where agents play less of a role in claims than they did previously. With this transition, they've done a poor job of giving agent's office the resources and knowledge of new claims operating procedures. The tools they've provided to their claims departments has been adequate at best. Several systems that more technologically forward companies, like Geico, have discarded and moved on, State Farm is just now adopting.
Pros
Longstanding, professional culture
Cons
Lower pay for claims representatives than comparable positions at other insurance companies, behind the times on technological
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3.0
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Good Pay and Environment
Insurance & Bank Advisor (Current Employee) –  Dublin, OHNovember 19, 2018
No benefits, minimal growth opportunity, and antiquated. Pay can be good, the systems are very outdated but there is a laid back environment and small offices.
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5.0
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Fast Learning Place
Insurance Agent (Former Employee) –  Poland, OHNovember 19, 2018
State Farm is a great company to work for. They provide great training for their employees. They are non discriminatory group of individuals who except everyone who walks in.
Pros
Friendly people.
Cons
only 15 minutes lunch for a part timers.
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3.0
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Agency poorly run, no care or concern for clients nor staff
Licensed Office Representative (Former Employee) –  ILNovember 19, 2018
Not a good work environment. Agencies have little to no staff & expect them to write new business and upsell existing policies to more expensive ones with little difference in coverages.
Pros
none
Cons
very stressful environment
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3.0
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good company to work for
Printer Technician (Former Employee) –  Queens, NYNovember 19, 2018
flew me out for specialized training, I recommend working for this company if possible, training instructors were patient and thorough when going over materials
Pros
in depth training
Cons
not enough hours
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5.0
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Challenge
Receptionist (Former Employee) –  Woodbury, NJNovember 18, 2018
During the week a typical day is with a high volumen of phone calls, you dont make lots of comission because must of the time is to provide and handle customer services.
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4.0
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Overall a good company to work for; going through restructuring
Auto Claims Call Center Customer Service Assistant (Former Employee) –  DuPont, WANovember 18, 2018
Great training
Supportive managers
Great culture
Predictable work
Great benefits
Great work/life balance
Great opportunity to work at other locations throughout the US
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5.0
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Depends on the agent
Licensed Insurance Agent (Current Employee) –  Alexandria, VA 22309November 17, 2018
A typical day at work really depends on the agent's office you are in. Some agents are not organized and have a very high turn over rate and the environment is very stressful other agents keep it fun, organized and make everything a teachable moment.
Pros
colleagues, 9-5 hours, weekends off
Cons
Stress when numbers are low.
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3.0
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Changes
Underwriter (Current Employee) –  Johns Creek, GANovember 17, 2018
It's a big company with many seasoned employees. The job culture is different than it used to be. Work life balance is sometimes an issue now. I'm cautiously optimistic that it will return to being a great company to work for.
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5.0
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productive and fun
Intern (Former Employee) –  Los Gatos, CANovember 17, 2018
a typical day at work would be productive and fun. we would begin our week by having a meeting and going over our goals for the week. I learned how to stay on top of many tasks and not get distracted.
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4.0
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no comment
Agency Sales Resources Licensing Technician (Current Employee) –  TexasNovember 16, 2018
No comment. Always follow your dreams. Do what makes you happy. Never give up. Strive for excellence. Plan and execute your goals no matter who or what may discourage you.
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2.0
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management with in company need to improve in a professional manor
Marketing Associate (Former Employee) –  Duncanville, TXNovember 16, 2018
I like he hours, but management and co worker gossip and were very unprofessional in work and attitude, management did not care for employees in any tip of way as an employee or personal.
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3.0
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Great place to work with a few concerns
Claim Specialist (Former Employee) –  Richardson, TXNovember 16, 2018
Typical corporate cubicle culture. Great people and managers doing their best. Corporate one size fits all culture leads to micormanaging and generally unhappy workforce.
Pros
Pay, benefits and job security
Cons
Micromanaging
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5.0
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Overall, no complaints!
UNDERWRITING SERVICE ASSISTANT (Former Employee) –  Charlottesville, VANovember 16, 2018
Overall, no complaints. Not the same place when I started, but overall nice company to work for with great benefits. I personally was not willing to relocate therefore my options were few. If you're willing to relocate than you'd be a great fit for the Company.
Pros
Good pay, and benefits
Cons
Advancement is very limited
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5.0
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Awesome environment
Auto Claims Adjuster (Current Employee) –  Richardson, TXNovember 16, 2018
I really enjoy working here. I have no compaints at all. Advancement is available, yearly bonus (based on performance) Awesome coworkers, safe environment. The pay could be so much better. Benefits are great, I’ve had no issues with management. Training is great.
Pros
Benefits, environment, training, coworkers, management. Shift swaps and shift bids whenever you need to change your shift.
Cons
Pay
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5.0
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Great
Inside Property Desk Adjuster, (Former Employee) –  Atlanta, GANovember 16, 2018
It was a nice place to work at the Atlanta fecility was very large and the people that worked there were very nice. They had an all day cafe that was open to all employees that I enjoyed.
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3.0
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family feeling work enviroment
CUSTOMER SERVICE REP (Current Employee) –  Richardson, TXNovember 16, 2018
I believe that state farm gave me a stable life. I met some amazing people working here. I've learned how to navigate between two monitors. The hardest part was that the calls have been back to back making it a bit stressful.
Pros
They always give you gift and snacks if its a busy work day.
Cons
healthcare
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Overall rating

3.8
Based on 8,680 reviews
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Ratings by category

3.7Work/Life Balance
3.5Compensation/Benefits
3.3Job Security/Advancement
3.5Management
3.6Culture

Diversity score

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Diversity Score
TOP50%
In the Top 50% of similar size companies

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