Moving into the 21st century....haphazardly
Express Claims Associate (Former Employee) – Tacoma, WA – November 19, 2018
State Farm is an established company with a solid and professional atmosphere and an open environment that makes working between lower management and operational employees an inviting workplace.
That being said, State Farm is like a slow moving freighter with established ways that is trying to make too fast and sudden of a turn. As an agent based company, State Farm has made a rapid change to a system where agents play less of a role in claims than they did previously. With this transition, they've done a poor job of giving agent's office the resources and knowledge of new claims operating procedures. The tools they've provided to their claims departments has been adequate at best. Several systems that more technologically forward companies, like Geico, have discarded and moved on, State Farm is just now adopting.
Longstanding, professional culture
Lower pay for claims representatives than comparable positions at other insurance companies, behind the times on technological