State Farm Team Member (Former Employee) - Montgomery County, MD - November 4, 2019
The role of customer service/sales at a State Farm agents office is pretty low key, enjoyable but not well compensated for the most part. Experiences can vary from agent to agent, you need to find a good fit with an agent for the best experience.
State Farm, Administrative (Former Employee) - Herndon, VA - September 15, 2019
I would say working at State Farm was a good experience for me because it helped me gain a little knowledge about insurance. I worked with my family so there was no drama. That made it a lot easier to focus on my work.
Agent's Executive Assistant (Former Employee) - Arlington, VA - September 6, 2019
Each agency you work for operates differently. My review of working with a specific agent can be different compared to another State Farm agent. Which is the risky part. The management for the agency I worked for was not completely professional. There were boundaries crossed in the workplace. It was difficult for team members and the agent to separate work and personal life. Since there is only one boss there, words can be changed easily. Meaning, you can have a procedure for this specific training and then it will change again when a team member cannot follow it correctly. The agent I worked for did not stand by her word. The agent paid her team members hourly + commissions and bonuses. Hourly was easily calculated due to online clock-ins/outs. The commissions were way too complicated to understand. Some months commissions were paid, some months there was a delayed in getting compensated. The hardest part of the job was not having a leader leading from the front. The agent provides workloads to the team members and expect only team members to make numbers for the office. The agent did the bare minimum on sales while team members were struggling to follow a correct procedure the agent could not finalize on. Aside from the poor management, I learned many things of the real world; how to properly insure your vehicle, home, etc. I can honestly say I took some education with me from working with State Farm Insurance. Although, I do not recommend working for an agency to anyone. I recommend working with operations instead of an agency.
The most enjoyable part of the job was the fast paced environment The employees were great to work with. Strong learning development. Very diverse culture and enjoyed working with so many different types of people.
Liked management team
Closed several offices in many states and relocated to southwest states.
Sales Manager (Former Employee) - McLean, VA - November 29, 2018
Even tough I've worked entire life in one of small business, it really depends on their boss.
Company is huge but working for one of agent is totally different. Even though we contracted, owner changed the word and deny paying commission is one of part that I gave up on my job.
I have enough experienced of working with less than four employees.
CUSTOMER SERVICE/SALES REP (Former Employee) - Herndon, VA - October 23, 2018
In the morning I would take care of late payments, discounts, changes and any other service work that needed to be worked, while taking oncoming calls.
Noon I would spend cold calling potential customers, as well as warm leads.
Afternoon I would work the shared folders, this was service work that needed to be done in order for a policy to renew. Failure to do so would result in termination of policy holder. This is when I would deliver news of premium increases as well.
Im sorry but with all the rate increases over the years that never seem to go down, it was harder and harder to work for State Farm. Yes they like to pride themselves on customer service over price but I'm sorry, majority of the people in the world, care about price. We lost soooo many customers to geico and erie. How do you expect an adult with maybe a family to survive making barely minimum wage and then working off commissions, when the rates are so high, everyone is switching and canceling policies.
The company has high standards on customer service and needs
Account Manager (Current Employee) - Herndon, VA - July 27, 2018
The employees truly care about the customers and are able to make personal connections with them to help advance the business and all around needs. This solid relationship between agent and customer helps growth all around.