State Farm Mutual Automobile Insurance Company Employee Reviews

If you are good at finding your own leads and cold calling this is a good fit for you, otherwise you spend a lot of time collecting payments. Not a lot of lead support.

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Terrible management, leadership

CSR - Customer Service Representative (Former Employee) - Rego Park, NY - September 27, 2023

Lack of support from agent. Sales is prioritized over customer service with the new tier system for sales. Perfect for sales sharks not Customer serv.

Pros

Building relationships with customers, safe work environment

Cons

Customer Service is expected to fix sales app mistakes so they have time to make more incorrect apps, Micromanaging for everyone due to lack of leadership, Management avoids customers even when customers are in office.

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State Farm Mutual Automobile Insurance Company insights

Based on 5,666 survey responses

What people like

Ability to meet personal goals
Feeling of personal appreciation
Ability to learn new things

Okay

Auto Underwriter (Current Employee) - Tempe, AZ - September 26, 2023

Good benefits. Micro managed. Every second of the day is being watched. Call center is draining. Good bonus. Work from home majority of the time is nice.

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Same thing every day

State Farm Insurance Agent (Former Employee) - Flushing, MI - September 25, 2023

Answer calls, listen to complaints, and fulfill whatever the customer needs. Not a great place to work but also not the worst while you get into your actual career.

Pros

Commission

Cons

Awful customers

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Great company

Sales Representative (Former Employee) - Dallas-Fort Worth, TX - September 25, 2023

Great company to work for ! This company stands for what they believe in, protecting customers in the event of a loss. They make they’re adequately protected.

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Great Pay and Benefits

Total Loss Claims Adjuster (Current Employee) - Remote - September 25, 2023

They hype up the family culture and how much they care about their employees and customers, but they only care about money. Don’t expect them to care about you personal situation. They care about results and nothing else.

Pros

Pay, Benefits, Schedule

Cons

Micromanaged and They Do Not Care About You

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Okay Starting Job

Account Manager (Former Employee) - Boca Raton, FL - September 25, 2023

Working at State Farm as an insurance agent provided a unique insight into the intricate world of insurance. The position was satisfactory, although it had its challenges. Much of the job revolved around cold calling potential clients, which, as with many sales roles, could be both rewarding and draining. The unpredictable nature of cold calling meant that each call could lead to a potential sale or end in polite rejection. While State Farm equipped agents with extensive training and resources, the art of persuading an unexpecting individual on the other end of the line required patience, resilience, and impeccable communication skills. The satisfaction of turning a cold lead into a secured policy was always a high point. Overall, the experience offered a deep understanding of client needs and honed sales techniques, even if the primary method of outreach wasn’t everyone's cup of tea.

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Productive place

Claims Specialist (Former Employee) - Dallas, TX - September 25, 2023

State farm is a great company to work for. The training is intense, but effective. There are many opportunities for advancement. I would recommend this company for starters and experience.

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Great company

Claims Adjuster (Former Employee) - Dallas, TX - September 24, 2023

Great training, benefits and people. Opportunity to advance to other departments or within your own. Personal development is paid which is a great plus!

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Too much micromanaging

Complex Claims Specialist (Former Employee) - Remote - September 23, 2023

The job could be great, but they micromanage everything you do. The phones never stop ringing and you don’t get a chance to breathe. That’s just in Complex claims though. Other departments aren’t so bad.

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Jobs at State Farm Mutual Automobile Insurance Company

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Receptionist - State Farm Agent Team Member

Remote

22 days ago

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Remote

10 days ago

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17 days ago

Receptionist - State Farm Agent Team Member

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24 days ago

Insurance Customer Service Representative

Clifton, NJ

30+ days ago

Good team under corporate

Advisor (Former Employee) - Austin, TX - September 22, 2023

Was not a local agency but corporate. Good training but still a lot to learn over time. Culture was good. Agencies were impatient and made plenty of mistakes which slowed down the process. They need to work on their training with associates to help slow down turn-around. Some agents forget they work for SF not there other way around.

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Always busy and different task

Administrative Assistant/Receptionist (Current Employee) - Glendale, CA - September 21, 2023

State Farm has taught me how to multi Task and manage because I not only work as a administrative support person but I also order records for the attorneys in the office all the medical facilities that the plaintiffs have to go to when an accident occurs!

Pros

Bonus every year in March

Cons

Always short staffed

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Good company

Underwriting Assistant (Current Employee) - Bloomington, IL - September 20, 2023

SF is a great company to work for with a great benefit package. They strive for diversity and give very detailed training to ensure consistency and proficiency

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Overworked and underpaid. Although I am licensed for 5 states with 11 years of experience I don't feel they promote fairly.

Claims Associate (Current Employee) - Winter Haven, FL - September 20, 2023

What is the best part of working at the company?Working from home is a plus. I am helping people and the hours are great. We have pretty good benefits. What is the most stressful part about working at the company?They switch you from job to job with no prior knowledge or agreement. You move around like a farm hand.What is the work environment and culture like at the company?Fast paced and customer service is very important. You should enjoy helping people and take pride in your work. It's very detailed and you work independently.What is a typical day like for you at the company?You get worried work assignments that must be completed between calls. Some days the call volume is extremely light while some day are back to back calls but they only assign you to phones for half a day maximum. You are pretty busy but every one works at their own pace.

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Office Culture and Company

Team Member (Former Employee) - Tennessee - September 20, 2023

Overall, I am sure it is better in other offices, but I didn't have a good office experience, I just don't think the coworkers and I really clicked, but that is okay. The company also is hard to work with sometimes, we would call and no one would be very helpful or downright not so helpful or rude.

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Producer

Producer (Former Employee) - Nashville, TN - September 20, 2023

Great place to work, great management, great pay!! Overall really good job. Work/ balance was awesome too. Really made my own schedule as well. I would highly recommend this job.

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Great place to work

Claims Adjuster (Current Employee) - Richardson, TX - September 19, 2023

Your section manager as well as your team manager make it a point to help you navigate the position you’re in. They’re always making sure your concerns are addressed and they believe in a work/life balance. They’re extremely diverse and pride themselves in treating everyone with respect. As a trans man, they’ve been nothing but accommodating and validating.Co workers are always ready to help without giving you a hard time. After training they pair you with an experienced adjuster who makes sure you’re feeling more confident in your decision making. Overall, you have people here who are vesting in your success.

Pros

Pay and diversity

Cons

Workload can get out of hand if you have poor time management

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Fun employment

Customer Service Representative (Former Employee) - Alpharetta, GA - September 19, 2023

State Farm was an overall fun place to work. I was at a local office and got along great with my co-workers. That small office setting was unique and relaxing.

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Hard Job but Rewards

Agent Team Member (Current Employee) - Virginia - September 19, 2023

You have to really be able to think Fast and learn quickly . State Farm has over 100 products but plenty of resources to assist you. The hardest part is being the first line of contact as many interactions involve solving a problem or dealing w an upset customer. There are rewarding moment when you are able to help someone through a difficult time and protect their family . It can be mentally and emotionally taxing some days dealing with so many different people and scenarios .

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Decent Company

Sales Representative (Former Employee) - Alice, TX - September 19, 2023

Decent company but they need to find better agents. The agent I worked for was not very experienced, nor was he very ethical and State Farm did nothing about it.

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Micro management

Claims Specialist (Former Employee) - Remote - September 18, 2023

Very micro management. Team manager did not know the role do it was not easy when we both didn't know how to do the job the correct way. More training is needed.

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