Customer Care Representative (Former Employee) – Dunwoody, GA – August 14, 2018
State Farm is a very good company, offer great benefits from day one. I've always enjoyed the culture of the company and diverse backgrounds of most everyone we come in contact with. State Farm also does a lot of internal hiring so there's room for advancement.
Handle inbound calls from State Farm policy holders who needs assistance filing a claim. Completely file home fire, water and natural disaster claims. Complete auto lost, accident and weather damage claims. Advise policy holders on Vendors that are available in customers area.
Work environment was extremely micromanaged. Back to back phone calls, of course its a call center, but heaven forbid they see you taking a breather. Very hard to move up due to so much competition. Pay was good but not worth being treated like a child.
If you want to get your foot in the door in the insurance industry this is a good place to start, dont expect to move up in the company this place has good benefits but they could pay you more for what you do, I started as an underwriting service assistant they cross trained me for 1 year but did not increase my salary based on my duties. When you do apply you have to notify your supervisor and they are the deciding factor in your advancement meaning if you are not a supervisor favorite more than likely you wont get to advance. The management here is terrible they are unprofessional and child like. get your experience and find a better job.
CLAIM SPECIALIST (Former Employee) – Dunwoody, GA – August 13, 2018
A work a at State Farm the call volume can be very high and customers can be difficult. I was able to balance the call and tasks the was required of me day to day. I had a great attitude and that reflected in my ability to be consistent and my rapport with State Farm customers and Non- State Farm customers and their Attorneys.
Agent mini-managed office personnel and change direction often.
Office Manager (Current Employee) – Affton, MO – August 13, 2018
Agent changed the employee on types of sales and the Value of their sales. This would change often on sometimes a weekly basis and provided the employee with a poor view of the future changes that may be made,
Agent (Former Employee) – Lawton, Oklahoma and Lubbock, Texas – August 13, 2018
I began my career with State Farm as an independent contractor agent in 1981 and continue in that position today. Briefly I served as a consultant for State Farm and was considered an employee of the company . I served as a consultant for State Farm Agents in the West Texas area. After about 5 years in that position, I returned as an agent because of my preference to work directly with customers. State Farm has always treated me fairly and my rewards have been excellent.
I. I was my own boss and had unlimited opportunity
Insurance Sales Producer (Current Employee) – Roanoke, VA – August 12, 2018
Call potential review quotes, see if can get as many quotes as possible. Sales goals are hard to reach as only get paid on new customers only. Life insurance different to sell due to most people have term through work.
ILR Fire and Auto Claims Associate (Former Employee) – Atlanta, GA – August 11, 2018
They were about the employees in the beginning of ILR , Management wasnt well trained more a stepping stone to the next occupation , pay wasnt great when i was there i believe there has been an increase
CUSTOMER SERVICE REPRESENTATIVE (Former Employee) – El Paso, TX – August 11, 2018
i loved working for this company this company knows how to take care of there employees.. I got a raise every year and a incentive every year... i learned how to take claims and how the insurance world worked.. everyone there was willing to help you grow... the most enjoyable part of this job was the people....
Consumer Loan Specialist (Current Employee) – Lilburn, GA – August 10, 2018
A typical workday included working with customers to help them with their financial needs whether it be choosing the appropriate deposit products or getting them a lower rate on their auto loan with a refinance.