It's not how it used to be
Underwriting Service Assistant (Current Employee) – Richardson, TX – April 22, 2019
I never loved my job here, but I tolerated it. This was until about mid 2016-2017 when things took a drastic change and now I almost hate my job. They no longer care about the employees, the processes are outdated and unorganized, management isn't great, and it seems like even Human Resources leaves you out to dry when you have true issues. It's very stressful and for certain areas the outlook for advancement is poor. You feel trapped looking at a screen and maybe tethered to a phone all day. The morale is low and no one in the higher positions seem to care although they frequently hold meetings to "listen to your concerns." There is no true employee appreciation and it feels like you can get fired at the drop of a dime for nothing. There seems to be no balance when it comes to professionalism as you are belittled by management, agents, and peers and there is nothing that you can do about it. We are expected to juggle several different roles and responsibilities with no raise in pay (for instance, quality). As of right now, unless you are looking for a quick job, I wouldn't recommend State Farm especially if you are looking for a lasting career.
PTO is easy to take, the Richardson office has many different amenities
pay, management, morale, advancement opportunites