State Farm Mutual Automobile Insurance Company Employee Reviews in Atlanta, GA

Found 358 reviews matching the search See all 8,272 reviews
Sort by: Helpfulness | Rating | Date
2.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Needs work
Claim Associate (Former Employee) –  Atlanta, GASeptember 21, 2018
New CEO changed everything that was good about this company. He took upfront PTO, no PSL, terrible attendance policy, low pay. Morale was DESTROYED and everyone is seeking new employment opportunities.
Pros
Reputable company
Cons
Employees treated as expendable objects but told they are commodities.
Was this review helpful?Yes 1NoReport
5.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Good environment
Customer Service/Claims Representative (Former Employee) –  Atlanta, GASeptember 19, 2018
It is fast paced wtih incoming calls on after the other. Good guides and scripts that provide small window for error. Training was thorough and interactive.
Pros
Good healthy work environment
Cons
short breaks
Was this review helpful?YesNo 1Report
2.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Stress, Stress and more Stress
Claim Adjuster (Former Employee) –  Atlanta, GASeptember 19, 2018
SF has become a company more concerned with meeting unrealistic metrics then efficient handling of claims. They have installed call center practices in non- call center roles, such as claim adjusters. They monitor length of calls when, in handling claims can often be very lengthy. They want you to complete processing of claims within a certain time frame, again depending on the circumstances, this is unattainable, especially during times such as now when losses/claims are abundant.
In working for them, just be ready for your stress level to escalate. If overtime is provided, you will likely need to work, not because you want to, but just to feel as if you are accomplishing anything. Don't be surprised if most of your co-workers have been approved for FMLA.

I will admit that the benefits are pretty good. The compensations is sub-par and in no way reflects the cost of living in a major city nor does it compare to other insurance companies.
Pros
Benefits
Cons
Slow to adjust to industry changes; STRESSFUL; Heavy workloads
Was this review helpful?Yes 2NoReport
5.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Dale Massey Agency is a great family oriented place to work
Administrative Assistant (Former Employee) –  Atlanta, GASeptember 18, 2018
Dale Massey Agency has been a great place to work. It afforded me the opportunity to obtain my Nursing Degree while working It provides a family type atmosphere that promotes a sense of caring.
Was this review helpful?YesNoReport
4.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Good culture
Claim Adjuster, Bank Business Analyst (Former Employee) –  Bloomington, AtlantaSeptember 18, 2018
The culture of State Farm was considered great while beginning the job. But after a couple of years of employment, the morale was seen to be low. The management does not care for the employees. I worked for State Farm bank and they laid off the employees in the city of Atlanta.
Was this review helpful?Yes 2NoReport
2.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Now here is the truth...
Claim Associate (Current Employee) –  Atlanta, GASeptember 16, 2018
State Farm as a whole offers wonderful benefits. State Farm is a stepping stone for someone who wants to start a career in insurance. My advice is learn all you can learn and then run for the hills and never look back. The environment is toxic and draining. You are trained to be a robot and to be honest the environment is similar to a plantation. If you want to be micro managed and told when you can eat, speak and use the restroom then this may be the place for you. I left the company due to the culture, lack of diversity and low pay. Now if you need a temporary job to get on your feet then by all means apply but State Farm is definitely not what it use to be. Just be expected to just be an employee or considered a number to sit on the phone all day and repeat the same thing over and over versus being a valued employee. You would also be put on a point system and you have to actually clock in and out for breaks.
Pros
Benefits
Cons
Micro manage, low pay, toxic work environment, lack of diversity and unprofessional environment
Was this review helpful?Yes 7NoReport
3.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Sales Rep
Licensed Customer Care Center Sales Representative (Current Employee) –  Atlanta, GASeptember 12, 2018
The work-life balance is alright however it's mandatory to work a Saturday or Sunday, you can never get a full weekend off unless you have PTO or someone is willing to pick up your hours. it's way too many changes and you can be fired out of nowhere. The turn over rate is extremely high. On the weekends the calls are back to back. You don't get a chance to breathe, it can really do something to you mentally. If you do not like being on the phone this job is not for you. The Pay is alright it can be better due to the fact we have to do so many things. If you enjoy being cursed out by policyholders this jobs is for you!
Was this review helpful?Yes 2NoReport
1.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Over worked
Claims Specialist (Former Employee) –  Atlanta, GASeptember 12, 2018
Management is horrible. Your unable to balance home and work life. The benefits are great though. I do miss the great relationships I’ve build with people at the company.
Pros
Benefits
Cons
Management. Over worked
Was this review helpful?Yes 4NoReport
5.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
What I Learned
Corporate Customer Care Specialist (Former Employee) –  Atlanta, GASeptember 10, 2018
State farm is a great company and I learned a lot about the insurance business. Great company culture. I would recommend this company to friends and family.
Was this review helpful?YesNoReport
3.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
good
Auto ILR Claims Adjuster (Former Employee) –  Atlanta, GASeptember 10, 2018
The day starts with a team huddle with management to discuss information as well as any updates or changes that taken place recently.

Take in bound calls from policy holders and third party claimants as well as other Insurance companies placing claims.

During down time and slower paced days to work discretionary task to move claims that have been filed to the next level to be completed
Pros
Overtime
Cons
micro management
Was this review helpful?YesNoReport
3.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Company in the middle of change
Clams Specialist (Current Employee) –  Atlanta, GASeptember 6, 2018
The company used to have a great culture and employee engagement atmosphere with a customer first approach. The company has been going through some restructuring and upper management has lost sight of the culture & atmosphere which drew so many great people to be loyal to this company. It's understandable the company needs to make changes to stay healthy and competitive; however, at the same time the upper management needs to remember the front line workers and realize what the actual time is to address the customers' business needs.
The company is attempting to make strides to stay competitive within the current and future insurance markets and products.
Pros
Job Security
Cons
Base Salaries are not inline with the cost of living, and currently due to the internal restructuring there are few if no opportunities for advancement.
Was this review helpful?Yes 1NoReport
3.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Large company struggling to innovate past self imposed constraints
Process Analyst (Former Employee) –  Atlanta, GASeptember 6, 2018
State Farm has a long history of being very sound financially and maintaining a vast reserve to handle extremely large catastrophic events in the insurance industry. Technology development and adoption were neglected many years, and are now a foremost concern. The major constraints that this company faces are contractual limitations imposed by the independent contractor agents and the several and varied legal and risk concerns due to the large exposure and state to state discrepancies.
Pros
financial sound
Cons
unable to embrace emerging technology and shifting customer purchasing preferences
Was this review helpful?Yes 1No 1Report
1.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Great
UNDERWRITING SERVICE ASSISTANT (Former Employee) –  Atlanta, GASeptember 5, 2018
I enjoyed working for this company.. great hours as well as benefits. Management was awesome! Unfortunately, I had to relocate which is the only reason I resigned in my position.
Was this review helpful?YesNoReport
3.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Depending on the department and manager you work for, it is a good company to work for.
Data Analyst (Current Employee) –  Atlanta, GASeptember 5, 2018
Managers make a lot of difference to your work/life balance. Growth is not very easy. Not many wfh options for people who can’t commute everyday. Benefits could be better.
Was this review helpful?YesNoReport
5.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
N/a
ILR Claims Associate (Former Employee) –  Atlanta, GAAugust 30, 2018
great work equipment , work schedule was hard to adjust, management was great. Great place for new moms to work who breast feed. Great benefits. Break times are fair.
Was this review helpful?Yes 1NoReport
3.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
This is a very stressful environment due to workload
Claim Adjuster (Former Employee) –  Atlanta, GAAugust 29, 2018
A typical day is very fast paced but in the last couple of years the company has changed the culture. You have to stay focused on your task and not get caught up in the atmosphere.
Pros
Job security if you work hard
Cons
constant change
Was this review helpful?Yes 1NoReport
4.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Very professional and a great place for people with a degree.
CLAIMS ASSOCIATE (Former Employee) –  Atlanta, GAAugust 23, 2018
My daily routine would be handling anywhere from 15-40 calls. Assisted with finding repair shops, towing vehicles, locating rental car companies, etc. The worst part about my job would be being able to stay calm while someone else is hysterical after an accident at the accident scene. The best part about my job would be the rewards and praises you receive from the customer being thankful of the great job you've done. I've learned patience and no matter what you do in life, patience and customer service skills will take you a long way.
Pros
Great incentives and health coverage
Cons
10 hour shifts
Was this review helpful?Yes 1NoReport
2.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
I do not recommend to professional individuals.
Claims Sr.Client Support (Current Employee) –  Atlanta, GAAugust 21, 2018
Not professional and the pay is low for the industry.There is no professionalism and no care for the employee.Possibly a good place for those who are new to the workforce.
Pros
Benifits
Cons
Work Enviroment
Was this review helpful?Yes 2NoReport
1.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Looking for another place of employment
Auto Claims Adjuster (Current Employee) –  Atlanta, GAAugust 18, 2018
Work is not hard, but backed up in most claims area. Board and people they place in higher positions to make changes do not know what they are doing to assist employees which will benefit policyholders. Its been very stressful and they constantly give ultimatums and push you to entry level positions where they are backed up or quit. Dont recommend working in claims at State farm but if you need a job and can put up with thw mess then go for it.
Pros
Benefits are good
Cons
Management, Ceo, opportunity for advancement, stabilization freezes
Was this review helpful?Yes 1NoReport
2.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
New direction doesn't care about employees
Associate (Current Employee) –  Atlanta, GAAugust 17, 2018
New changes within company. Focused on profitability. Laid off many departments, locations and denied many promotions because of budgeting all while earning over 4 billion previous year.
Pros
solid benefits
Cons
low pay. little promotional opportunity. do not care about the employee.
Was this review helpful?Yes 1NoReport
Claimed Profile

Want to know more about working here?

Ask a question about working or interviewing at State Farm Mutual Automobile Insurance Company. Our community is ready to answer.

Ask a Question

Overall rating

3.8
Based on 8,276 reviews
53.1K
42.4K
31.7K
2629
1464

See reviews about

3.7Work/Life Balance
3.5Compensation/Benefits
3.3Job Security/Advancement
3.5Management
3.6Culture

Ratings from women

3.0InHerSight Score

3.0Personal Development

3.5Career Opportunities

2.8Family Support

Women rate the female-friendliness of their workplaces on InHerSight

Powered by InHerSight