State Farm Mutual Automobile Insurance Company Employee Reviews in Atlanta, GA

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4.0
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It is what you make of it
Claims Associate (Current Employee) –  Atlanta, GAOctober 30, 2018
I have learned a lot working at State Farm, mainly how I would be if I was in a supervisory role. The job culture is great, work/life balance is horrible, you do not get discounts if you are a State Farm customer, management needs to be retrained in the Claims process, they will tell you that it is easy to advance but no matter how hard you try, no matter how "green" your board looks - it is not easy to advance. The environment is competitive, unstable and there are so many people who take leave of absences due to stress, it is ridiculous! The pay was good and the benefits were good too - but I chose happiness over my paycheck and health as well.
Pros
Good pay, benefits, unlimited PTO
Cons
management, advancing is hard
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1.0
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A disappointment at best
Claims Adjuster/Agency (Former Employee) –  Atlanta, GAJanuary 4, 2019
A company with a great name but unnecessarily stressful work environment. Opportunities for advancement is given to the manager's pets opposed to actual qualified employees. The team managers usually have limited to zero knowledge of claims yet have the audacity to critique experienced reps' work. The pay was NO WHERE NEAR worth the headache you had to deal with on the daily. Whether it comes from management, lazy coworkers that you have to correct or do extra work for, or the consistent change of daily duties due to the constant consolidation of departments. The benefits are cool.
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2.0
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This environment is getting worse by the second
Claims Adjuster (Current Employee) –  Atlanta, GADecember 12, 2018
This is a call center sweatshop environment. You're micromanaged and monitored by management. You get back to back phone calls and two 15 minute breaks and one 45 minute lunch. Any other time off the phone is considered unplanned and counts against you.

Work/life balance is pretty much non-existent. Your schedule changes every 4 months due to something called shift bid. They don't care if you have young children or are in school, if your shift changes then you just have to deal with it. Turnover is very high because of the point system. Because so many people quit or get fired, departments will be put under mandatory overtime. If you don't work the extra hours, then they'll take disciplinary action.

The metrics in which you are scored by changes almost monthly.

It's better served for getting this for in the insurance industry, then leaving once you find something better. State Farm is the lowest paying company, the salary isn't enough to live off in the Atlanta metro area. You will need a roommate or a second job. Lots of claims associates are Uber/Lyft driver to supplement their income.
Pros
Great coworkers, good benefits
Cons
Micromanagement, poor work/life balance
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3.0
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Company in the middle of change
Clams Specialist (Current Employee) –  Atlanta, GASeptember 6, 2018
The company used to have a great culture and employee engagement atmosphere with a customer first approach. The company has been going through some restructuring and upper management has lost sight of the culture & atmosphere which drew so many great people to be loyal to this company. It's understandable the company needs to make changes to stay healthy and competitive; however, at the same time the upper management needs to remember the front line workers and realize what the actual time is to address the customers' business needs.
The company is attempting to make strides to stay competitive within the current and future insurance markets and products.
Pros
Job Security
Cons
Base Salaries are not inline with the cost of living, and currently due to the internal restructuring there are few if no opportunities for advancement.
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2.0
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Now here is the truth...
Claim Associate (Current Employee) –  Atlanta, GASeptember 16, 2018
State Farm as a whole offers wonderful benefits. State Farm is a stepping stone for someone who wants to start a career in insurance. My advice is learn all you can learn and then run for the hills and never look back. The environment is toxic and draining. You are trained to be a robot and to be honest the environment is similar to a plantation. If you want to be micro managed and told when you can eat, speak and use the restroom then this may be the place for you. I left the company due to the culture, lack of diversity and low pay. Now if you need a temporary job to get on your feet then by all means apply but State Farm is definitely not what it use to be. Just be expected to just be an employee or considered a number to sit on the phone all day and repeat the same thing over and over versus being a valued employee. You would also be put on a point system and you have to actually clock in and out for breaks.
Pros
Benefits
Cons
Micro manage, low pay, toxic work environment, lack of diversity and unprofessional environment
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1.0
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Looking for another place of employment
Auto Claims Adjuster (Current Employee) –  Atlanta, GAAugust 18, 2018
Work is not hard, but backed up in most claims area. Board and people they place in higher positions to make changes do not know what they are doing to assist employees which will benefit policyholders. Its been very stressful and they constantly give ultimatums and push you to entry level positions where they are backed up or quit. Dont recommend working in claims at State farm but if you need a job and can put up with thw mess then go for it.
Pros
Benefits are good
Cons
Management, Ceo, opportunity for advancement, stabilization freezes
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1.0
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Going downhill
Auto Claims Adjuster (Current Employee) –  Atlanta, GAJanuary 6, 2019
No advancement placing employees on hiring freezes and no work life balance. Poor management as it is to each managers discretion how each employee is reprimanded. Low morale for "bottom" employees.
Pros
Benefits
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3.0
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Its a good company if you're looking for long term
Underwriting Assistant (Former Employee) –  Atlanta, GAAugust 8, 2018
I was just looking for job when I got here, but I quickly learned it had potential to become a company I could retire from. Insurance just doesn't interest me which is the main reason I left.

There is a "family like" culture but there is a lot brown nosing and its more of who you know in order to be looked at for promotional opportunities, but you can move laterally no problem.
Pros
Pay, job security
Cons
Micromanagement
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5.0
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Exciting/Fast-paced environment
Claims Associate - Express (Former Employee) –  Atlanta, GANovember 30, 2018
Continuous learning environment. Management always provided coaching and skills enhacements to help advance in your career. Weekly performance reviews were a great way to obtain constructive criticism and offer tools to work through any forseen circumstances or situations that could pose problems down the line
Cons
Not much flexibility with requested time off, Had to be scheduled far in advance and points were easy to accumulate
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3.0
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Sales Rep
Licensed Customer Care Center Sales Representative (Current Employee) –  Atlanta, GASeptember 12, 2018
The work-life balance is alright however it's mandatory to work a Saturday or Sunday, you can never get a full weekend off unless you have PTO or someone is willing to pick up your hours. it's way too many changes and you can be fired out of nowhere. The turn over rate is extremely high. On the weekends the calls are back to back. You don't get a chance to breathe, it can really do something to you mentally. If you do not like being on the phone this job is not for you. The Pay is alright it can be better due to the fact we have to do so many things. If you enjoy being cursed out by policyholders this jobs is for you!
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4.0
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Very professional and a great place for people with a degree.
CLAIMS ASSOCIATE (Former Employee) –  Atlanta, GAAugust 23, 2018
My daily routine would be handling anywhere from 15-40 calls. Assisted with finding repair shops, towing vehicles, locating rental car companies, etc. The worst part about my job would be being able to stay calm while someone else is hysterical after an accident at the accident scene. The best part about my job would be the rewards and praises you receive from the customer being thankful of the great job you've done. I've learned patience and no matter what you do in life, patience and customer service skills will take you a long way.
Pros
Great incentives and health coverage
Cons
10 hour shifts
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4.0
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Nice place to work
Claim Associate (Former Employee) –  Atlanta, GAJanuary 7, 2019
Nice place
Okay management
Great advancement opportunities
Decent pay
No heavy work loads
Great work atmosphere
Easy work life balance
Working for State Farm is what you make it
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1.0
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No work/life balance
Claims Adjuster (Former Employee) –  Atlanta, GANovember 26, 2018
No work/life balance
unsupportive management
unsupportive environment
no consideration for advancement
unreasonable schedules
no growth
unreasonable demands
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5.0
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State Farm Experience
Homeowner Claim Handler & Lead Print Room Operator (Former Employee) –  Atlanta, GAMay 15, 2018
I was selected to spear head the Main Frame Print Room Operation where I trained on new corporate printers where I assisted with procedures to pass on to new print room operators. It was very exciting traveling to train others on the new print system and claims clerk operations.
It was a mix culture that was appreciated by management.
The hardest part of the job was when changes came and jobs were relocated across the US.
I truly enjoyed the relationships established with co-workers and management.
Pros
Opportunity for advancement.
Cons
Changes that was not supported by manpower.
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1.0
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Don't Do It
PROPERTY CLAIMS ADJUSTER (Former Employee) –  Atlanta, GAMay 17, 2018
State Farm is a company that finds you highly disposable. They do not invest nor value their employees. They don't believe in competitive compensation but want you to perform at a competitive rate. Their raises are lack luster and management stress you out for no reason at all. You're better off working at any other insurance call center, at least they pay you for the daily headaches they provide.
Pros
benefits, pto
Cons
job stability, pay, management, job atmosphere
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3.0
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This is a very stressful environment due to workload
Claim Adjuster (Former Employee) –  Atlanta, GAAugust 29, 2018
A typical day is very fast paced but in the last couple of years the company has changed the culture. You have to stay focused on your task and not get caught up in the atmosphere.
Pros
Job security if you work hard
Cons
constant change
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3.0
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This place has changed
UNDERWRITING SERVICE ASSISTANT (Former Employee) –  Atlanta, GAAugust 7, 2018
Love this company, but things are changing. The family-like feeling and bonding with coworkers is no longer encouraged. Like many places, favorites are chosen and made obvious, and there are cliques. Inconsistencies in training and accountability means it sometimes feels like pulling dead weight. But overall, management is pretty open and understanding, and will try to help with whatever is needed. The benefits are great, the pay is alright. It's still a decent place to work, it's just not what it used to be.
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1.0
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Over worked
Claims Specialist (Former Employee) –  Atlanta, GASeptember 12, 2018
Management is horrible. Your unable to balance home and work life. The benefits are great though. I do miss the great relationships I’ve build with people at the company.
Pros
Benefits
Cons
Management. Over worked
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3.0
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Good Company
Claims Specialist (Former Employee) –  Atlanta, GAOctober 25, 2018
SF was a good company to work for before changes. The work-life balance became a problem for me. The benefits package is what kept me with them for almost 20 years.
Pros
Benefits
Cons
Work-life balance
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5.0
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Great Professional Environment
Adjuster (Former Employee) –  Atlanta, GAJuly 18, 2018
I have learned so much in regards to claims, policies and policy owners.

The workplace culture is incredible, they truly value and care about you. The best part of this job is helping people through their lost.

Management is readily accessible. The company strives for diversity and very much cares about their people. I worked at Atlanta-Georgia office where the office was beautiful and clean.
I really enjoy every day that I go to work there.
Pros
Beautiful building, garden and easy foods access
Cons
fair time for lunch
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Overall rating

3.8
Based on 9,048 reviews
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3.7Work/Life Balance
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