Stress, Stress and more Stress
Claim Adjuster (Former Employee) – Atlanta, GA – September 19, 2018
SF has become a company more concerned with meeting unrealistic metrics then efficient handling of claims. They have installed call center practices in non- call center roles, such as claim adjusters. They monitor length of calls when, in handling claims can often be very lengthy. They want you to complete processing of claims within a certain time frame, again depending on the circumstances, this is unattainable, especially during times such as now when losses/claims are abundant.
In working for them, just be ready for your stress level to escalate. If overtime is provided, you will likely need to work, not because you want to, but just to feel as if you are accomplishing anything. Don't be surprised if most of your co-workers have been approved for FMLA.
I will admit that the benefits are pretty good. The compensations is sub-par and in no way reflects the cost of living in a major city nor does it compare to other insurance companies.
Slow to adjust to industry changes; STRESSFUL; Heavy workloads