Be wary of thinking you can move up in the company if you work hard. If you are a knowledgeable claim handler with good customer focus, your manager might consider you an okay employee, but if you don't meet metrics, you will never be considered a high performing employee and you will sooner or later be pushed towards the door.
Please do not underestimate how draining it is to take high stress calls over a full shift in Auto ILR. I got headaches constantly from all the talking, with very limited breathers. There are accident scenes, people who are upset with the process, people who cannot describe an accident to save their life, etc. Management is not responsive to complaints that employees may bring up in regards to sustainability.
Also, this job will show you just how terrible phone reception is in America. The number of people who just sounded like garbled messes made it hard to do my job. Also doesn't help that our own software for taking claims loved to crash in all kinds of ways.
Coworkers were good people
Metrics, monitored bathroom breaks, many, many others