Call Center Temporary Associate (Former Employee) – Salem, OR – February 16, 2019
Great place to work temp. while in school or have little children. Management sucked it was all about how much you suck up to the boss. I was constantly in trouble for things my direct boss had asked me to do. I also felt my boss did not like me on a personal level due to my mother and uncle whom worked for the same company beat her for a management position. Over all I enjoyed most of my co-workers and had little state farm family.
Call Center Representative (Former Employee) – Champaign, IL – November 20, 2018
I really enjoyed this job. You had a badge to unlock the door then from there it was just you and your coworkers. It was pretty easy some people hung up others would do the survey it really didn’t matter. Everyone had a personal set goals for as many survey they should get that day.
You go at your own pace as long as you meet the daily goal
Customer Service/ Call Center Operator (Former Employee) – Dallas, TX – November 19, 2018
This is serious job and it deals with peoples' Lives and family's well being. you have to be Sincerer and apologetic especially if you work in claims or directly with the Policy holders that has been affected but natural disasters.
Claims Representative/Customer Service/Call Center (Current Employee) – Dunwoody, GA – September 27, 2018
Your typical day at State Farm, is fast paced but great. We do have set breaks and schedules, but it keeps everything in order. Management is great and is there to assist you if you have any questions or are experiencing any trouble.
Auto Claims Associate, Call Center in Tacoma (Current Employee) – Tacoma, WA – August 28, 2018
Working in a team environment to help customers resolve claims can be satisfying, but it can also become emotionally taxing due to hostile customer interactions. We have the tools necessary to perform our jobs effectively and management is supportive, but overtime the job of an auto claims associate can take its toll, especially when it comes to stress.
Breaks and lunches provided, positive management, friendly coworkers, good health and vacation benefits.
Repeated calls with hostile customers increases accumulated stress and anxiety.
In-Bound Call Center Representative (Former Employee) – Lincoln, NE – August 23, 2018
A typical day was answering the in coming calls from customers who had a State Farm policy & wanting to file a claim. Then transferring the caller to their agent or department to help them file their claim for either auto or homeowners claims. This is an inbound call center, this was a new dept. and the training was great! This was great location. with a onsite cafeteria.The coworkers were friendly, quiet place to work with a great atmosphere. I learned a lot about filing insurance claims & different types of claims for Auto or Home.
Technical Call Center Lead (Former Employee) – Richardson, TX – July 31, 2018
This is the best Company I have ever worked for. State Farm takes care of their employees. State Farm has an amazing structure is very professional and there is a clear corporate culture which is enlightening. They make it easy to identify a career path, learning opportunities are aplenty.
Call Center Representative (Former Employee) – Greeley, CO – June 20, 2018
Working in the call center at State Farm is a good filler job while you're looking for something better. They have decent benefits, but the pay is hardly worth putting up with the stress of having to meet certain metrics for call length, accuracy, number of calls taken, etc.
State Farm Insurance is reliable upon the people they hire. It takes someone with great customer service skills and being part detective to discover what a client will need. You must be willing to open up to the client to build a relationship of trust.
Bank Response Center Representative (Former Employee) – Bloomington, IL – March 19, 2018
I worked extremely hard in the call center and made very little money. There was a lot of stress put on the employees and my particular manager didn't seem to appreciate anything our team did. Would provide only negative feed back, nothing positive. I tried several times to post out for other opportunities and found that to be next to impossible. I would love to have had the opportunity to work in other areas of State Farm but couldn't financially hold on any longer being a single mom.
Bank Loan Center Call Representative (Former Employee) – Tempe, AZ – February 19, 2018
The environment of the State Farm Bank is similar to a call center. It heavily relies on both customer and employees of State Farm calling in with questions or in need of assistance. When I arrived at State Farm Bank, I was unsure of my superiors and that confusion was still there once I was fully trained and put on the phones. This made the job more stressful as there was no apparent supervisor for myself and the others under the vendor (temporary contractor that supplies employees). With the constant changes, the calls with other employees were stressful but informative.
Benefits, pay, informative, peers are willing to help
Great place to get introduced to the insurance world
Life Response Center Rep (Current Employee) – Richardson, TX – September 27, 2017
After working 20yrs in Telecom, I chose to change gears and work in the insurance field. State Farm is a great start, but the compensation and health benefits are ugly. There were only 2 options for health insurance. One was HMO ( super expensive) and the other was PPO ( not as expensive as HMO, but still costly). The work environment is Nice. There seems to be no dress code, The pay would be ok if my health insurance wasn't so high. I like my supervisor. Not micromanaging like I see/heard others do.
No weekend hours. Super Lax dress code Room for advancement
Pay not competitive with other insurance companies. Expensive Heath benefits
Life Response Center Representative (Current Employee) – Richardson, TX – July 8, 2017
The metrics are unbearable. State Farm is losing customers and great employees because of the micromanagement of each call. Average handle time is recorded daily and "coached" in front of the team on a daily basis if not met. It's nearly impossible to give the quality of customer service that State Farm customers need and deserve during a claim call during the time allotted to do so. The stress and the constan
Call Center - Initial Loss Reporter (Current Employee) – Tacoma, WA – May 7, 2017
Training is excellent. There are metrics that need to be met and in the past this created a stressful working environment and a high turnover rate. Things have been changing and the emphasis now is on customer interaction and personalized service as opposed to call metrics such as reading everything verbatim, branding the company, length of call etc. Keep in mind this is a highly regulated industry and there is a reason for these word tracts but now the emphasis is on the customer and how they feel after they have to call in a claim on one of the worst days of their life. You can no longer fail a call and coaching is always available.
You know exactly what is expected of you at all times.