State Farm Mutual Automobile Insurance Company Employee Reviews for Claims Adjuster

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3.0
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Not Good
Claims Adjuster (Former Employee) –  Richardson, TXApril 5, 2019
Constant micromanaging, supervisors don't provide immediate answers, clients are never able to get a hold of the supervisor right away they run away when there is a sup call.
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3.0
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Ok place to work I guess
Claims Adjuster (Former Employee) –  Richardson, TXApril 4, 2019
In the beginning I loved State Farm as a company. It was a place that molded its people to be the best. As of late it’s more numbers driven and the culture that was in place has been erased. Sad but true.
Pros
It’s a job
Cons
It’s a job
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2.0
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Auto ILR/call centers are horrendous meat grinders
Licensed Claims Adjuster (Current Employee) –  Tacoma, WAMarch 31, 2019
Skills don't matter if you don't hit their arbitrary and constantly changing numbers. I got many, many rewards for stunning customer service - but they get fussy about schedule adherence (86% or better) when a great deal of that is out of the employee's control.

I had the best manager I have ever had at State Farm, but also two of the worst that I have ever experienced. It's a dice roll if you get a great one or a terrible one, and there's no real mobility between teams, even on similar schedules.

Mandatory shift bids every three to six months are a hassle, and they make no bones about how they will not consider childcare, educational commitments, or family care needs when scheduling. What you get is what you get, and everything has to move around it.

Lots of education and training are provided, but you are constantly expected to do more and more and more with no increase in pay or time off the phones to do other duties.
Pros
Ample paid training
Cons
No flexibility, no teleworking, huge turnover, inconsistent management
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5.0
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Great place to work in
Claims Adjuster (Former Employee) –  Richardson, TXMarch 29, 2019
Great place to work with. Transition from training to the floor, was easy and my team was helpful through out the whole experience. Comfortable work area and friendly coworkers.
Pros
lunch break, and two 15 minute breaks
Cons
Strict no fault policy for clocking in over 6 minutes
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4.0
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Seemed promising, but fell short
Claims Handler/Adjuster (Former Employee) –  Tempe, AZMarch 26, 2019
I left a loved position to start a promising career at State Farm, but was very disappointed to find out that there had been low job growth for the department. I didn't feel that the training gave me the confidence to handle phone situations on my own due to the complexities of the job. Ultimately, I left because I didn't feel the job was worth the daily hour to two hour commute.
Pros
Great pay and benefits
Cons
Training and job growth
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4.0
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Good company to work for
Fire Claim Adjuster (Former Employee) –  Louisville, KYMarch 21, 2019
I worked for State Farm for over 11 years and regret making the decision to leave. Though the job culture has changed and has caused a lot of stress for employees that had been there a while, it is still a solid company that provides great benefits. State Farm supports personal growth and advancement.
Pros
great employees, beneftis, pay
Cons
constant change
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3.0
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bad management
Claims Adjuster (Current Employee) –  Tempe, AZMarch 21, 2019
bad work environment, managers don't communicate with employees. Managers are never on the same page, training is horrible they don't teach you the things you need to know. The pay is good but other insurance companies pay more.
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5.0
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Fun work place
Claims Adjuster (Former Employee) –  Dunwoody, GAMarch 16, 2019
It was a great place to work with plenty of opportunities for growth, make sure your at work attendance policy was Strict. The dress code was relaxed. I honestly miss State Farm.
Pros
Stability, raises and bonuses
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5.0
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Productive and fun place to work with a grab and go market, hot food cafe, a discounted gym, and a few ping pong tables.
Licensed Claims Adjuster (Current Employee) –  Phoenix, AZMarch 13, 2019
• Consistently deliver a remarkable customer experience through assisting and handling claims
• Within approved limits or authority, explain terms of policy, apply claims settlement procedures to handle claims, initiate claim payment process, and close files
• Use various electronic resources for claim handling
• Follow established procedures to appropriately review, handle, and settle applicable routine claims
• Research, resolve, and settle claims within approved limits and/or as directed
• Organize and process assigned work and large volumes of claims utilizing appropriate procedures
• Follow standard claim processes and set expectations about timing of claim process
• Apply knowledge of insurance contracts and endorsements, state laws and regulations, customer service philosophy
• Explain automotive repair methods and parts, review written or computerized estimates, arrange rental car and towing services, understand medical and anatomical terminology, within approved limits
• Recognize and refer claims that are beyond scope of authority
• Work in partnership with the Claim Specialist
• Communicate with team members, business partners, and external customers which may require contact by telephone, written correspondence, in-person, or other electronic media
Pros
Great training department and opportunities to learn and grow
Cons
Just starting out the pay isn't enough to support a family on without working overtime
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3.0
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Fast-Paced
Claims Adjuster (Former Employee) –  NYMarch 5, 2019
There are changes going on with this company. It is a large company to work for. As with any adjustment, an employee's level of being comfortable will depend on how drastic the change is and he/she's location. Many positions are fast-paced and require attention to detail. To be good at many jobs there, one will need to learn consistently/often, some will say, compared to other industries.
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5.0
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Fun
LIABILITY CLAIMS ADJUSTER (Former Employee) –  Duluth, GAMarch 3, 2019
Fun and exciting place to work. Nice building and provide necessities like eating utensils and plates. Nice people to work with. The pay was very generous.
Pros
Company was great
Cons
None
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3.0
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Nice environment
Claims Adjuster (Current Employee) –  Richardson, TXFebruary 21, 2019
Nice environment, pay could be better, with step increases or someting to that nature. It would be nice to have a office located in South DFW as well.
Pros
Environment
Cons
Pay
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3.0
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Does not allow advancement and overworks employees.
Claims Adjuster (Current Employee) –  Tempe, AZFebruary 18, 2019
Place puts a hold in a job position where you cannot apply for any other jobs form months at a time. They have increased work load drastically but have kept the pay rate the same.
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4.0
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Productive and Metric Based
Property Claims Adjuster (Former Employee) –  Atlanta, GAFebruary 18, 2019
State Farm is a decent company with decent benefits. Most Atlanta locations have been consolidated into the new Hub near Ashford-Dunwoody in Atlanta which houses almost all of the adjusters in the area. The office culture is fairly relaxed and overtime is available during busy times. Overall the people are people, but mostly amicable and there will be times when dealing with a customer can create more stress than expected but this is the standard when working in an environment where customer exposure is paramount.
Pros
Proximity to food, Environment, Open relationship with Management, Opportunity for Advancement
Cons
Traffic in area, Cubicles can get a little tired.
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1.0
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Stressful and inconvenient
Claims Adjuster (Former Employee) –  Dunwoody, GAFebruary 16, 2019
State Farm is a very inconsiderate company when it comes their employees. They treat you just like a number, they have no fight for you and to top it all off they will willing put you in a position where you’re standing on pins and needles even if you’re sick, or any other reason. I remember coming to work with the flu because if the time isn’t planned you get 4 points which you max out at 20! So imagine recieving 4 points every other week , watch how quickly you max out. They can’t keep employees because that reason also because they tend to treat their customers like royalty but my saying goes if you’re employees aren’t happy how can you expect them to be customer service friendly. Everyday I walked into the job I had a headache, I was stressed out, face started breaking out, literally sitting on the phone 10 hours a day back to back calls with only 45 minutes for lunch and 2 15 minute breaks. This was the WORST COOPERATE CALL CENTER IVE EVER WORKED FOR! period they will make you feel useless, unwanted, and unstable walking on eggshells! If you have applied or thinking about joining this company look deep into your options because this isn’t the place.....you can take that with a grain of salt! Try your luck!
Pros
Okay pay
Cons
Stressful, no work life balance, schedule always changing
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5.0
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Worked field Proximity claims
PROPERTY & CASUALTY CLAIMS ADJUSTER (Former Employee) –  San Antonio Lake, TXFebruary 9, 2019
I really enjoyed my life work at the Farm. While high paced job at times, There was always a teammate to help out. We had a great team. I took retirement during last years reduction in force.
Pros
People that I worked with
Cons
At times, too much workload with the management not helping with temporary help.
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4.0
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Reputable Company
Claims Adjuster (Former Employee) –  Tempe, AZFebruary 8, 2019
Workplace was too big for my taste. No single employee could make much of a difference. Too many managers, not enough people doing relevant and important work.
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1.0
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Everyone is Depressed or Stressed
State Farm Claims Adjuster (Former Employee) –  Atlanta, GAFebruary 1, 2019
You bid for your shift which means you're likely to not work the shift of your choice because its usually 15-85 to choose from. Their point system is outdated. You could leave out on a stretcher and you'd still get points towards your attendance. Every manager has different managerial styles but you swap teams and managers so much everyone should be on the same page, unfortunately, they aren't. Agent Staff members misinform customers all the time which causes confusion and dissatisfied customers; and in most cases Staff members attitudes are worse than the customers. State Farm doesn't look at your work ethic or dedication or DRIVE. So if you get into a car accident and FMLA doesn't approve your days off or you don't have enough Paid days off, you're getting fired. Life happens and unexpectedly, so if you're not prepared, do not expect a great support system from SF. Oh yeah and everything is to managers discretion, so some managers will approve days off if you don't have PTO and others will deny them. Calls are monitored and recorded so they will nick pick your call and provide feedback. Some managers will actually listen to the call and provide good points but most of the time, the call flow and professionalism is perfect and they'll still rip you. Other carriers laugh at you because they're getting paid more to do less than you are. Keep that in mind.
Pros
events, perks at work, benefits
Cons
pay. Management. Shifts. Attendance policy. Uninformed Trainers.
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2.0
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So/so
Licensed Claims Adjuster (Current Employee) –  Dunwoody, GAJanuary 30, 2019
The ceo is trash. He doesnt care about the employees. There is no work life balnce or room for growth. State farm pays below average compared to most companies
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5.0
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Good Company
Workers Compensation Claims Adjuster (Former Employee) –  Las Vegas, NVJanuary 28, 2019
I enjoyed working at State Farm. Unfortunately, they closed the local office and I did not want to relocate to another state in order to stay with the company.
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Overall rating

3.8
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