State Farm Mutual Automobile Insurance Company Employee Reviews for Claims Specialist

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2.0
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Heavy workload and low moral.
WEATHER & CATASTROPHE CLAIMS SPECIALIST (Former Employee) –  ArkansasNovember 14, 2018
Heavy, unobtainable daily and weekly workloads. Very low moral among claim personnel, both reps and lower management. Corporate management cares absolutely nothing about employees. Large portion of workforce is now independent contractors.
Pros
Benefits
Cons
Heavy Workload, Metrics Driven Work Goals, High Stress Environment
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2.0
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Overworked, stressed out and toxic auto claims environment
Auto Claims Specialist - Complex Property (Former Employee) –  Concordville, PANovember 9, 2018
his is from an Auto claims former employee. I worked for State Farm for over half a decade. Without a doubt, there is no work/ life balance. Whatever you read here about flexibility comes from non-claims employees. Young employees are leaving and older employees are retiring early because they cannot take it. You will be expected to mandatory overtime with no end in sight. You will not be able to take the time off you have earned when you want to. No matter how good your performance is, you will be outranked by employees with decades under your belt at State Farm. They will get the preferred vacation and holidays and you will be stuck feeling burnt out. State Farm has auto claims employees in a point system for attendance. You will be penalized if you miss work because you have a family emergency, car emergency, etc. Get too many points and you will be written up and then fired. State Farm is all about the metrics and your every minute is tracked. You will be told when you go to lunch and when you take breaks. Your managers will have to talk to you so you can explain why you haven't met a certain metric that was never made to be achievable. Team Managers are also under pressure to have their direct reports meet these metrics.
There will be no chance for upward mobility unless you can relocate to a hub.
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2.0
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Company has gone down hill....
Claims Specialist (Former Employee) –  FloridaNovember 6, 2018
At one time, it was a great company to work for, however, with all the re-organizations, thousands of experienced and loyal employees were laid off. Claims is a fast paced and very stressful environment and is based on metrics and no longer is focused on great customer service.
Pros
Good benefits
Cons
Metric controlled environment
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1.0
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Company went down hill
Fire Claim Specialist (Former Employee) –  Concordville, PANovember 2, 2018
State Farm went from a family-oriented company to one who does not care about their employees and sets them up for failure with their metrics systems. Truly heartbroken with the downfall of this company.
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4.0
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Good Opportunity for right candidate
Auto Injury / Litigation Claims Specialist (Current Employee) –  Tampa, FLOctober 28, 2018
Many opportunities available when willing to relocate. Excellent training. Many different career opportunities available. Benefits package is also pretty good.
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1.0
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NOOT the worst term ever
Claims Specialist (Current Employee) –  Tempe, AZOctober 25, 2018
NON OPTIONAL OVERTIME FOR OVER A YEAR.. Terrible management. No plans to get you to advance.

No claim stewardship in the complex property. Team environment leads to a culture of kicking the can to the next person down the road.
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3.0
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N/a
Claim Specialist (Former Employee) –  Denver, COOctober 25, 2018
State Farm was a very good company to work for and provided me with a good living. I thoroughly enjoyed my job. Recent changes in the claims structure led me to choose retirement.
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3.0
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Good Company
Claims Specialist (Former Employee) –  Atlanta, GAOctober 25, 2018
SF was a good company to work for before changes. The work-life balance became a problem for me. The benefits package is what kept me with them for almost 20 years.
Pros
Benefits
Cons
Work-life balance
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3.0
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I enjoyed my 28 years with company
Claims Litigation Specialist (Current Employee) –  Lakeville, NYOctober 24, 2018
Just wished state farm stayed in ny area
work day and pay fair work challenging and rewarding
But unrealistic to expect rep to handle suit from 4 different status due to complexity of litigation in each state
Pros
pay time off quality co-workers challenging work
Cons
no offices retained in our ny area all offices closed Reps ask to work multiple venues
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5.0
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I literally love State Farm and State Farm love me!
Claim Specialist (Current Employee) –  Columbia, SCOctober 23, 2018
State Farm has always been on the cutting edge. They believe in taking care of their employees, although it can appear differently due to business needs.
Pros
Wonderful benefits and work life balance
Cons
there are only hubs rather branch offices now
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4.0
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Great management, great office and opportunities
Auto Claims Specialist (Former Employee) –  Tempe, AZOctober 13, 2018
Was great until the CEO changed and culture changed. Work life balance became hard to maintain with mandatory overtime and impossible to reach metrics
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5.0
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Work is very demanding but the benefits encouraged loyalty & continuity
Claim Specialist (Former Employee) –  Lexington, KYOctober 4, 2018
Through the years State Farm has always put the policyholder first in considering Service.
Over 41 years there I had much experience with other carriers & learned that State Farm by far offered the best Service & protected their policyholders better than any other carrier.
And that is what you are buying, Service & Protection.
Pros
Good benefits
Cons
Demanding work, but thats whats required to give good service
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5.0
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Fast paced
Claim Specialist (Current Employee) –  Newark, OHSeptember 30, 2018
There are a lot of changes occurring at State Farm to ultimately be able to help our customers recover from the unexpected in more timely manner. Consequently, the current work load is higher and more fast paced.
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4.0
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A day at work
Claim Specialist (Current Employee) –  Richardson, TXSeptember 27, 2018
Perception is everything here.Make sure to always be aware of your actions and who you're associated with. It may hinder you in the future. Work environment also depends on what department you work in. Some are more relaxed than others.
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5.0
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Productive and fulfilling
Initial Loss Reporting and Claims Specialist (Former Employee) –  Atlanta, GASeptember 26, 2018
Busy, friendly and caring environment. Take every day one day at a time. Be courteous, respectful of others , considerate.
One must be flexible to an ever changing environment
The only constant on the job was change, being able to adapt
The hardest part of the job was hearing from customers of the great lost that they have experienced.
The most enjoyable part of the job is knowing that you were able to make a difference, a positive change to someone's life/day.
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4.0
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State Farm
Claim Specialist (Former Employee) –  Oakland, CASeptember 24, 2018
A good company to work for but change is constant. I left since I could not relocate, but there was a lot of time before they let people go. Benefits are provided for relocation depending on if you own/rent a place, which are competitive. As a larger company, change was slow, but seems to be coming faster everyday.
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5.0
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Good job with fair pay
Catastrophe Claims Specialist (Current Employee) –  Ft. Lauderdale, FLSeptember 20, 2018
Fair company I have been with for many years. The training they provide is top in the nation. The skills learned during my time with State Farm I will be able to succeed in the future.
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5.0
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Field Claim Representative
Field Assignment Claim Specialist (Former Employee) –  Sugar Land, TXSeptember 20, 2018
Met with customers at their residence or place of work to discuss claim aspects. Conducted scene investigations. Drove to customer and gave personal attention to their claims.
Pros
None
Cons
None
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1.0
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Leadership not transparent. No worklife balance.
Claims Specialist (Current Employee) –  Lincoln, NESeptember 20, 2018
No worklife balance. No flexibility in schedule. No team building. No job stability. Cold and cut throat climate. Employees just numbers, not people. Workplace environment not conductive team work and freedom to grow and to learn from others.
Pros
401k and Pension
Cons
Short breaks, not able to get time off needed, no advancement
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1.0
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Good Benefits
Auto Claim Specialist (Former Employee) –  Greeley, COSeptember 18, 2018
The company has changed in recent years and has become less focused on providing a work environment that supports a work/life balance. The upper management has set unreasonably high demands on the front line employees, creating a very low moral amongst many employees.
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3.8
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