State farm is not the place to work in any department
Customer Service Representative (Former Employee) – Dallas, TX – September 19, 2018
State Farm does not have a good culture and the turn over is high due to management, pay, hours, etc. The benefits are great, but employees are micro-managed and do not have any job security. Employees can be sitting by you one day and the next day gone. Here today and gone tomorrow without any notice or reason for leaving. Employees are on a strict time schedule and use a time clock, which accrues points. I highly recommend running not walking away from this company. Life is too short!
Short Breaks, Point System, Micromanagement, Poor Culture, & Schedule.
Licensed Insurance Customer Service Representative (Current Employee) – Houston, TX – September 18, 2018
Learned so much about the insurance field through this experience at State Farm. You get to see the productive and competitive nature this business has along with how to better maintain and grow with customers through their experience with our office.
Good place to work, many advancement opportunities
Customer Service Associate (Former Employee) – New Albany, OH – September 12, 2018
I started at State Farm in the Life Response Center. While there, I took 50-90 calls a day from agents and customers with questions about general insurance or financial issues. I moved to Application Processing after a few months, and appreciated a more relaxed work environment. Both positions were rewarding and well compensated.
Depends which office you work at. It can be fast pace and competitive or slow and relaxing.
Customer Service Representative (Former Employee) – Brownsville, TX – August 29, 2018
Worked at three different offices and all had a different way of running. First was competitive and had its calm moments, second was calm all day long and third was fast pace and busy but never too stressful.
Customer Service (Former Employee) – Lubbock, TX – August 28, 2018
Typical day at work consist of making outbound phone calls to clients. State Farm is a very quick pace environment with making policy changes, updating account, processing payments, and underwriting changes. State Farm overall is a great place to work!
Customer Service Rep (Former Employee) – Smethport, PA – August 28, 2018
The agent that I worked for gave me a chance to become a great Customer Service Rep. He made each day enjoyable and rewarding. As a stepping stone in my Insurance Career I couldn't think of a better company or Manager to guide me through a awesome career path.
No room for advancement and company's "growth strategy" is accomplishing the opposite
Customer Service Rep and Sales Associate (Current Employee) – Raleigh, NC – August 27, 2018
Besides becoming an agent with my own State Farm agency, there is nowhere for me to go in my current position. The pay is mediocre at best and my benefits are non-existent. Due to the competitive nature of insurance sales, especially with the increase of price shopping done online, State Farms business model does not make me want to open up my own agency. I feel like your neighborhood State Farm agent is going to be a thing of the past, similar to your neighborhood Blockbuster store (Rest in Peace BB!).
Filing Folders Customer Service Representative (Former Employee) – Clewiston, FL – August 24, 2018
State Farm insurance is an excellent workplace area the environment is awesome you learn many different things I learned how to write out car insurance and how to pivot to products when making sales for the company the hardest part of the job was the learning process how to use the different software. I enjoyed meeting new people everyday.