Nice offices, but not worth the sacrifice.
Licensed Agent (Former Employee) – Richardson, TX – March 20, 2018
State Farm was a very nice place to work, and the people were awesome, however as a Customer Care Specialist (licensed agent at the corporate office) you are substantially underpaid compared to what you could make as an insurance agent in an office, yet you are expected to have the same knowledge and education. Additionally, the expectations of the position are unrealistic based on the hours you work (6:30 am to 10:30 am or 4:30 pm to 12 am) and the amount of calls your receive from people wanting to purchase a policy during those times. I do think it is a good option for people right out of school with no work experience, or people that are still in school and need a part-time position with full benefits. The schedule are somewhat flexible, and you can try to release your scheduled shifts (although if no one picks them up, you are still required to work or call in sick, and you only get one sick day every 6 months). If you wanted to make a career out of this position, with the small merit increases you get, it would take you 20-30 years to get to a salary you could actually live comfortably on.
Flexible schedules and full benefits even for part-time people.
Very low salaries, and small pay increases from year to year.