Relaxed work environment, but still stressfull
Licensed Claims Associate (Current Employee) – Dunwoody, GA – June 21, 2018
A typical day involves mostly taking claim calls, sometimes your schedule will change at a moments notice, so they want you to refresh your schedule after every call. Most of the co-workers are very helpful, most of the managers are a joke. Your weekly meetings with them are among the other people that sit around the managers' cubicle with no privacy so if coworkers are not on the phone, they hear everything that is being said, whether it's personal or not. Managers are not really there when you need them and you can forget escalated calls, they avoid those like the plague. And management has a culture of making excuses for each other, which is very disheartening because you basically have no one that you can talk to. Sometimes the managers make you feel like you are just a number. And the only way to get ahead is to do some serious brown nosing. The dress code is very laid back which is a plus. The salary is ok, but I know of several people that have left the company to go to other insurance companies where they work less but are paid more. But when we ask about raises, they say they have highest pay rates, which can also be disputed by easily looking on indeed or glassdoor. The hardest part of the job is feeling like you cant get help when you need it and if you go to10 managers with a question, you will get 10 different answers but the most enjoyable part is being able to help people that really need it.