Great agents, terrible corporation.
The Agents for state farm are independent contractors for the corporate company. Most experiences I had with individual agents were rather pleasant and they, for the most part, genuinely care about their clients. However, they basically have no power over coverage decisions, weather that be offering coverage to a potential new client, or if a claim is covered. That is all decided by State Farm algorithms and there's no leeway. State Farm as a corporation, does not care about its clients, they are nothing more than statistics, for a company that is not publicly traded they place far too much value in their bottom line and show complete disregard for their insureds.