Good place to work if you're procficient in customer service and can navigate complex computer programs.
Auto Initial Loss Reporting (Current Employee) – Tempe, AZ – May 15, 2019
A typical day at work starts with clocking in, starting up your computer, opening all the appropriate pages and jumping on the phones to take initial loss reports. There are two 15 minutes breaks and a 45 minute lunch throughout the workday. You work in a cubicle.
Management will push you to succeed during coaching sessions. However, the coaching sessions are few and far between.
The culture is comfortable with many people willing to help you with any questions or difficult situations.
The most difficult part of the job is being able to navigate the company's internal systems while being on the phone with people who've been in an accident. The systems fail often, making the job stressful. There's a lot of responsibility as mistakes can have a great effect on the customers calling.
The most enjoyable part of the job is being able to actually help customers with their situations.
The reason the job doesn't work for me is because I feel confined to my desk. There's a lot of anxiety before each call as every call is going to be different. One call could be really simple and only take 15 to 20 minutes, while the next call can take far longer due to the complexity of the accident that the customer was in.
Scheduling is based off of job performance, which includes the people who'd just started the job, making it unfair in the beginning. As a husband and father, this made the home and work life unbalanced.
decent pay, nice work enviroment, supportive team
confined to a desk, high anxiety, unbalanced work and home life