State Farm Mutual Automobile Insurance Company Employee Review

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Horrible, horrible and horrible
RELEASE IMPLEMENTATION COORDINATOR (Former Employee) –  Troy, MIApril 15, 2019
An absolute joke of a company. They would expect 12 hour days as you were not allowed to take your laptop home with you. On my first day there in December of 2015, no one knew I was coming, thus it was a complete waste of time. I sat there for a week while everyone else was on Christmas vacation. I finally escalated the issue and another Release Lead was assigned to me and he developed a a Introduction Plan to take me thru the different areas of my work day. I worked with him off and on for 5 weeks. There was NO steady flow. It was all start and stop.
Pros
none
Cons
lousy pay and horrible working conditions
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Great company for work for. Always something new to learn.
CSR - Customer Service Representative (Former Employee) –  Jacksonville, FLMay 19, 2019
The company is great. It was the agent that left a lot to be desired. Some agents are better than others to work for. Unless your intent is to work in the call center then the only other option is to choose an agent. Generally speaking the hours are M-F 9-5
This is a very fast paced environment. You will be taking payments over the phone and in person. Other times you will be providing quotes over the phone and in person. There are times when a customer calls with questions regarding their bill. This requires researching the account. Through -out the day documents must be scanned & attached to be uploaded to the regional office. Customers will come in or call making changes to their policy. There will be customers who are moving to the area you will need to contact. Paperwork needs to be filed. Usually the day is very busy , non stop but the time goes very quickly! There is always something new to learn. Each day is different .
Pros
Very busy. Weekends off. Plenty of paid holidays off. Always something new to learn.
Cons
Very busy! A lot of work through-out the day
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Wouldn't do it
Sales and Marketing Intern (Former Employee) –  Walnut Creek, CAMay 18, 2019
At first I thought this opportunity was going to be great. I was a community college student who was just looking for a chance to gain some experience in the Marketing field. When I got hired as an intern for the local State Farm agency I was really excited and it was great until I started to notice some of the agents sketchy practices. Long story short, great learning opportunity and I wouldn't go back if I got paid a 6 figure salary
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Overall rating

3.8
Based on 9,622 reviews
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3.7Work/Life Balance
3.5Compensation/Benefits
3.3Job Security/Advancement
3.4Management
3.6Culture

Ratings from women

3.0InHerSight Score

2.8Personal Development

3.4Career Opportunities

2.7Family Support

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