State Farm Mutual Automobile Insurance Company Employee Review

View all State Farm Mutual Automobile Insurance Company reviews

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Loyalty not rewarded
Auto Appraiser (Former Employee) –  Lexington, KYSeptember 9, 2018
After working for 39 years was told no job as I was too far from Lexington, KY office. Live in Berea which is 40 miles away. Another employee who lives 40 miles away also offered job. But they were a younger employee with less benefits. Pretty obvious reason not offered. Never had a bad review and worked even when I was sick due to having to call customers day before to set up appointments. This was obviously not enough for them. This is a different State Farm culture than it used to be. No longer customer oriented. Numbers oriented with new CEO. Very sad as State Farm was leader in Insurance industry but no longer just another 800 number for service. This has played out on the agency side as they are losing customers because State Farm has no service. Why pay more to be told by someone who could care less about their job since they are no longer compensated well that they are no longer important to State Farm.
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Other State Farm Mutual Automobile Insurance Company Employee Reviews

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Horrible Management and office moral.
Former Legal Secretary (Former Employee) –  Metairie, LASeptember 21, 2018
Over worked, low salaries, micromanaged, horrible office moral, management lacks in office policy and pushes workload to others. Company continues to take benefits like activities, Christmas gifts, etc. Overtime is not acceptable unless you are a favorite employee.
Pros
Flexible schedule
Cons
Everything
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Part time Flexible Customer Service Job that I do enjoy.
Customer Service Representative (Current Employee) –  Niles, IllinoisSeptember 21, 2018
I have been with State Farm as a part-time customer service person for almost 3 years. My primary job is to answer the phone, take messages,update payment information and let Policy Holders know if a payment did not go through and try to resolve the issue. Set up monthly auto pays and assist with other office needs. It is a very flexible job and only requires less than 10-15 hours a week to handle the updates.
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Overall rating

3.8
Based on 8,250 reviews
53.1K
42.4K
31.7K
2622
1461

Ratings by category

3.7Work/Life Balance
3.5Compensation/Benefits
3.3Job Security/Advancement
3.5Management
3.6Culture

Diversity score

63out of 100

The Comparably Diversity Score tracks how positively diverse employees rate their experience at State Farm Mutual Automobile Insurance Company.

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