Auto Appraiser (Former Employee) – Lexington, KY – September 9, 2018
After working for 39 years was told no job as I was too far from Lexington, KY office. Live in Berea which is 40 miles away. Another employee who lives 40 miles away also offered job. But they were a younger employee with less benefits. Pretty obvious reason not offered. Never had a bad review and worked even when I was sick due to having to call customers day before to set up appointments. This was obviously not enough for them. This is a different State Farm culture than it used to be. No longer customer oriented. Numbers oriented with new CEO. Very sad as State Farm was leader in Insurance industry but no longer just another 800 number for service. This has played out on the agency side as they are losing customers because State Farm has no service. Why pay more to be told by someone who could care less about their job since they are no longer compensated well that they are no longer important to State Farm.
As an account representative, I manage accounts for the customers who pay via the payment plan, on a monthly basis. It has been a great experience and I have learned much about the corporate, as well as production environments. Working for a large corporation can sometimes seem overwhelming, but the State Farm management is great at making sure everyone feels valued and appreciated. It has been a pleasure working in such a diverse and inclusive environment. The most difficult part of the job is correcting the account errors properly to insure no further errors will occur. The most enjoyable is teamwork. Working together, as a team, to ensure the best quality work is produced is greatly rewarding.
Limited time off. Use of PTO is used for all time off, but unable to earn enough for average needs.