Customer Care Service Rep (Current Employee) – Richardson, TX – April 16, 2019
State Farm should have more employee interaction events and activities for the employees. Working at State Farm feels too robotic. It's really not a fun place to work, but the benefits are great. There should also be a few more breaks during the 10 hour work day due to the number of calls you take on any given day.
45 minute lunch break, 15 minute breather before getting on the phones, great health benefits and 401K
Not enough breaks off the phones, back to back to back phone calls all day long
no review at this time, i was a contract employee working for a contracting firm, i assisted policy holders during an hurricane event with their insurance claims,scheduling inspections, and assisting them with any questions concerning the claim or the contractor estimates in order to help process the claim.
CLAIMS ADJUSTER (Former Employee) – Atlanta, GA – May 21, 2019
This used to be a noble place to work, but its since changed. Glamorized call center, poor work environment due to the caliber of associates and a benefit package that has been chipped away. If you want to work insurance, I'd shoot for other companies or going independent. This company has killed itself and its name as a great place to work for the next 90 years.
Job security, location of office, unlimited over time
Caliber of work associates, micro management, constant changes