Management is not consistent. Managers make up rules as they go. Many do a lot of work but get no acknowledgment. Their excuse as to why certain reps are not acknowledged or don't make a lot is "the role is being reviewed". It's been 3 years now. If the same rep goes out for a higher position they are shut down for reasons like "you answered questions slow, or "you don't have enough experience". The expectations of work to be completed is definitely not equivalent to the pay CA's make. People are closing claims with no integrity and being praised for it.
Office Manager and Agent Intern (Former Employee) – Dallas, TX – September 22, 2018
State Farm is full of amazing people who are genuinely kind. The problem that it faces is that it has become so large and so bureaucratically minded that it is unable to adapt to change. It's policies and procedures are applied uniformly across the nation without regard to regional differences. It is likely with the current culture and leadership it will sadly go the way of blockbuster and I can not in good conscience recommend it as a good investment opportunity.