High Volume call center with increasing presure to do more with less
Claim Associate (Former Employee) – Tacoma, WA – November 15, 2018
State Farm will tell you every day what a great company they are to work for, but they could really could care less about their employees or customers. State Farm is all about beating the competition, so call center employees are pressured to get the customer off the phone and get right into the next call. The expectations are clear just not sustainable long term. The use of overtime to meet demands is the norm not the exception and they will make it mandatory. That along with solid weeks of black out days to request for time-off and shift-bidding make the work life balance terrible. They do have some great perks (discount programs, all the insurances, retirement and pension).