Underwriting Analyst (Former Employee) – Bloomington, IL – March 13, 2019
State Farm used to be a customer oriented and employee friendly. Unfortunately their model (using agencies) cannot keep up with the internet model most companies are moving too. The overhead of paying Agent commissions is an albatross around their neck. They now cut corners in every aspect of their business to try and save a few pennies.
They've never been the cheapest premium wise but it was always justified with "better customer service" especially at claims times. That is no longer the case. Its rather sad really, I thought I would be an employee for life but I could not continue to work there with the poor decisions being made and voluntarily left the company for greener pastures.