Nice culture, lax dress code, but tend to micromanage
Claims Adjuster (Former Employee) – Dunwoody, GA – November 8, 2018
The pay combined with the benefits package makes the company competitive. When I was there, you could become vested in their pension plan (defined benefit, not defined contribution like 401Ks) if you stayed for 5 years. I'm not sure if since then they've moved exclusively to providing 401K plans, but during my time there both were available, and they matched your 401K contributions up to a certain amount.
Medical, dental, and vision were provided in their plans.
The only issue I had was the time limit they placed on handling claims, as from my experience enough time wasn't given to respectfully handle the customers issues and create the file note for others to see after you finished with the claim. This led to some employees trying to find ways to artificially keep their calls within the allotted time, which made some customer's experience worse.
Underwriting Service Assistant (Current Employee) – Duluth, GA – November 7, 2018
Just like many companies, State Farm is going through transition. So changes are inevitable. We've seen a lot of people leave and many more come in. We seen procedures change today and then be obsolete tomorrow. So, it's about being flexible and adaptable. Your willingness and openness to change makes the transition easier.
Customer Service Representative (Former Employee) – Springfield, IL – November 7, 2018
I loved the clients and assisting them with their claims process, as well as selling insurance to those in need, helping them with quotes to figure out the true cost of a new vehicle, or providing them auto loan quotes to purchase new automobiles.
Loved my clients, great friendly company.
I worked in a smaller office, so I missed the environment of having more Co-workers!
Technical Support Specialist (Former Employee) – West Lafayette, IN – November 7, 2018
State Farm really focused on employee development and transferrable skills. State Farm provided my with the skills to be successful. The management structure was excellent. The most enjoyable part of the job was the friendships I made with my co-workers. The State Farm culture is one of the best in today's workforce.
Claims Specialist (Former Employee) – Florida – November 6, 2018
At one time, it was a great company to work for, however, with all the re-organizations, thousands of experienced and loyal employees were laid off. Claims is a fast paced and very stressful environment and is based on metrics and no longer is focused on great customer service.
Claims Associate (Former Employee) – Atlanta, GA – November 6, 2018
the company has changed since I was last there. when i got there it was laid back and the mangers really wanted to see you advance and do well. Now they micromanage and want to put more work on your plate with no pay.
Horrible experience for more than 10 years. At least I didn't kill myself. Poor management made it as hard to pay claims and take care of policy holders. They give you so much busy work to distract from writing a complete estimate and helping people that have been hit by Hurricanes. Several managers had SF Trainers assigned to follow me on inspections and tell me not to pay for storm damaged because the policy holders are probably not going to renew.