Claim Team Manager (Former Employee) – Jacksonville, FL – November 11, 2018
Great company, going through significant business changes at this time. Company is looked at as the Industry leader due to size and strength. Formal training is superb, Company invest a great deal in helping employees to become stronger leaders within their fields. Company also rewards those employees who seek additional educational advancements.
I worked in an agent office for 2 years, and can honestly say it changed the way I view my career, and the insurance industry as a whole. I got to work with people who were passionate about what they did, and came in every day ready to win. We worked our tails off, but it was worth it when the payday came.
Claims Associate (Former Employee) – Atlanta, GA – November 10, 2018
I enjoyed working the 15 months with the Atlanta Hub location; However, I have reapplied with them and several other locations and nothing not even an Interview; I was a good worker in my department first to arrive and last to leave; I went beyond Remarkable toward Customers in giving my all; I would love to be rehired in the Fire Department where my Friend is an Associate and a Board Member; she is familiar with my work and my Character. My day would start with the answering of phone to assist customers who had recent accident; I would get help speedily to them, road service, renter, set up repair if vehicle was not total, investigated to see who was at liable for the accident; brought claim to resolution; paid out claim. I would do other tasks that included mail, calling Customers, faxing, copying material needed to speed process of claim. I really did enjoy my job. My hardest part of the job was been value and view by my Manager as a skilled worker.
free prizes and rewards offered to employee, education advancement.
Licensed Staff Member (Former Employee) – Amarillo, TX – November 10, 2018
I learned a lot about insurance and working with customers helping them with their insurance needs, but I felt like the office I worked at was poorly managed and the boss was never there. The responsibility fell mostly on those under staffed.
Human Resource Manager (Former Employee) – Tempe, AZ – November 9, 2018
The majority of my HR career was with State Farm and I am very thankful for the time spent developing me into the professional I am today. I was provided multiple opportunities to stretch my skill set and learn new areas of HR.
Overworked, stressed out and toxic auto claims environment
Auto Claims Specialist - Complex Property (Former Employee) – Concordville, PA – November 9, 2018
his is from an Auto claims former employee. I worked for State Farm for over half a decade. Without a doubt, there is no work/ life balance. Whatever you read here about flexibility comes from non-claims employees. Young employees are leaving and older employees are retiring early because they cannot take it. You will be expected to mandatory overtime with no end in sight. You will not be able to take the time off you have earned when you want to. No matter how good your performance is, you will be outranked by employees with decades under your belt at State Farm. They will get the preferred vacation and holidays and you will be stuck feeling burnt out. State Farm has auto claims employees in a point system for attendance. You will be penalized if you miss work because you have a family emergency, car emergency, etc. Get too many points and you will be written up and then fired. State Farm is all about the metrics and your every minute is tracked. You will be told when you go to lunch and when you take breaks. Your managers will have to talk to you so you can explain why you haven't met a certain metric that was never made to be achievable. Team Managers are also under pressure to have their direct reports meet these metrics. There will be no chance for upward mobility unless you can relocate to a hub.
Nice culture, lax dress code, but tend to micromanage
Claims Adjuster (Former Employee) – Dunwoody, GA – November 8, 2018
The pay combined with the benefits package makes the company competitive. When I was there, you could become vested in their pension plan (defined benefit, not defined contribution like 401Ks) if you stayed for 5 years. I'm not sure if since then they've moved exclusively to providing 401K plans, but during my time there both were available, and they matched your 401K contributions up to a certain amount.
Medical, dental, and vision were provided in their plans.
The only issue I had was the time limit they placed on handling claims, as from my experience enough time wasn't given to respectfully handle the customers issues and create the file note for others to see after you finished with the claim. This led to some employees trying to find ways to artificially keep their calls within the allotted time, which made some customer's experience worse.
Underwriting Service Assistant (Current Employee) – Duluth, GA – November 7, 2018
Just like many companies, State Farm is going through transition. So changes are inevitable. We've seen a lot of people leave and many more come in. We seen procedures change today and then be obsolete tomorrow. So, it's about being flexible and adaptable. Your willingness and openness to change makes the transition easier.